"Too confusing. App asked for payment before shipping and taxes. I clicked Apple Pay for 2 different amounts! Hopefully, I’ll only be charged once.. AG"
"Easy to place contact lens order online "
"Unsure what code to enter to get the best deal. Eventually, worked with original entry. "
"I had to return the contacts because my prescription changed and it was easy"
"It was awesome painless thank you"
"I get a text on my phone saying contacts will be 78.00 and end up at 112. That coupon doesn't work your not new. Of course, I'm not that is why I'm getting texts from you. Just state the actual price. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"It was reasonable price and easy to order"
"overall OK experience with online ordering"
"Advertised a much lower rate online and changed the price at checkout due to exorbitant hidden processing fees."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Excellente services. Thank s"
"I was not aware of the "processing fee" until checkout. Nasty surprise."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The online purchase made easy"
"Not cool to add extra costs just before check out. Not gonna buy again."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I have purchased before and I am very satisfied. "
"The process of reordering my contacts was super easy. This site always has great deals as well as great rewards for returning customers. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We understand how this situation could be confusing, and we apologize for the frustration. After reviewing our system, it shows only one transaction for your order. It looks like the payment went through successfully with Apple Pay for the correct amount. Thank you for your patience, and we appreciate your understanding!”