"I had to order again after my order of 110$ is still lost when it said it would be delivered within 3-7day I order it 11/24 it is now 12/8 and still nothing ! Order number #18606457 .. please help !! "
"Got great contacts easy and fast:)"
"Ease of use and awesome discounts "
"Great all good easy to order.."
"I like that they have sales on contacts "
"you offer a free gift on orders over $75. but when added, the total of my bill went up significantly so you can keep your free gifts. I can take or leave a free gift but you offered it and I dont like being bated like that. Next year I will consider another vendor for our contacts."
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
"This site makes it easy to renew contacts without a hassle. Just reorder and get what you need.
thank you "
"Easy to use website, upload my new RX and place the order, super easy"
"Very easy to order. Shipping is fast"
"Fast and easy to order contacts from. "
"I had been searching online for a good price but in that moment no one could compare. Can't wait until I get them"
“Thank you so much for your fantastic review! We're thrilled to hear that you found great pricing with us and that we could meet your needs just in time! Your enthusiasm is contagious, and we're just as excited for you to receive your order. We appreciate your support and can't wait for you to enjoy your new contacts!”
"my price was 119 and when i checked out it went up to 131!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Deceptive. Not happy about it. Won’t order from here again. "
“We appreciate your feedback and want to address your concerns regarding our processing fees.Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Each order seems to get 10% more expensive. Good when there’s special offers."
“Thank you for your feedback and for sharing your thoughts about our pricing. We will review the details of your order and the special offer applied to it and will follow up with you shortly to address your concerns. Our goal is to ensure transparency and help you get the best value from your purchases.”
"Everything went smoothly but your price is very misleading in the beginning. It said $30 but there's a $190 processing and $12 shipping fee which really drives the price up later. Why not just say free ? And charge the whole amount of contacts as the processing fee. Just have your prices and fees up front. Makes you look very shady. I had to research to make sure your business is legit before ordering bc the prices were too good to be true. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about the delay and the frustration this has caused. After reviewing your order, it appears that the package was returned due to an issue with the address. We will be reaching out to you shortly to assist further and ensure this is resolved as quickly as possible.”