"Quick and to the point. Able to reorder easily . thank you"
"i was going to order 2 boxes. you did not say 2 boxes would cost me 3 x as much. misleading !!!!"
"I order the same 2 boxes of contacts every 3 months, and every time, the price gets higher and higher; save20 isn't cutting it when the cost of everything is up. I'll be able to see but I can't afford groceries this week now "
“Thank you for your feedback. We understand your concern about the price increases. Please note that the costs are also influenced by the manufacturer, which can sometimes lead to fluctuations. However, we will be sure to call you back and work with you to find the best possible offer. Thank you for your understanding and continued support!”
"I always use opticontacts. I never have had any issues and arrives on time."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Easy order, no fuss for less the price."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"The site was slow and weird, and I wanted to order solutions and drops. no products"
“Thank you for your feedback. We apologize for the inconvenience you experienced with the website. While we currently don’t offer solutions and drops, we’ll take your suggestion into consideration for the future. If you need assistance with other products, feel free to reach out, and we’d be happy to help. Thank you for your understanding!”
"The processing fee is outrageous. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I switched from the other online contact company because I needed to price compare)no longer have vision insurance). OptiContacts was significantly less expensive without insurance ($150+) . There was no fuss, no questions, I uploaded my prescription and received my contacts directly from Cooper vision within days.
I definitely recommend, especially if paying out of pocket and need you order quickly. "
"Don't add on processing fees. Just give the true price up front."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Amazing products and customer services "
"the pricing is a lie. they get you through to the end and then charge a “processing fee” - which in my case was nearly 100% of the cost of the product "
“We appreciate your feedback and want to address your concerns regarding our processing fees.Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"They have a heck of a sales funnel with a very robust CRM system. They texted me right in time for another years worth, already had what I like loaded in my cart with a huge discount! Love it. Will always order my contacts from opticontacts.com!"
"Fort time I will be checking a new brand"
"Had to reorder my contacts and it took less than a minute to complete the process. So easy. "
"Saved me money. Processing fees are a bit too steep, was hoping to save way more."
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”