"Fort time I will be checking a new brand"
"Had to reorder my contacts and it took less than a minute to complete the process. So easy. "
"Saved me money. Processing fees are a bit too steep, was hoping to save way more."
"Happy to find quick easy affordable lenses "
"Best price easy to use software"
"Lame experience due to surprise "processing fee" when checking out and a $12.99 shipping fee for two boxes that weigh less than 1/4 lbs. I ship things all the time and shipping shouldn't be this expensive."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"did not carry my prescription in the 90 day promotion price"
“Thank you for your feedback. We apologize for the inconvenience. Unfortunately, your contact lenses are not manufactured in plus powers in 90-pack boxes, which is why we could not offer them as part of the 90-day promotion. However, they are available in 30-pack boxes if that works for you. Please let us know if we can assist you further!”
"The price of $7.00 and change is great, but the service fee is high. I was not expecting that!!!"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The process seemed easy and straightforward, but the hidden handling fee was not a welcome surprise. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy as it could possibly be!!!!"
"Super easy to order: just upload a photo of my prescription, and boom, contacts are on their way to my house. Website is very user friendly. And the price is great. Thank you opticontacts!"
"I was surprised by the Processing Fee that appeared after I entered all the delivery and payment information. Good business ethics would be to be transparent with the processing fee. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"It was very fast, great deal. They also did not verify with an eye doctor which bothers me when other sites do that. "
"The price of the contacts may look low, but a processing fee is added which makes it just as expensive as the competition. It is better to be clear in pricing. "
"Felt a bit sucked in to the discount to buy from you that came to my email and when I went to the site I needed help to find the type of contacts I use (because I had bought my son's contacts here. Then this coupon works but not another, aIot of time wasted on figuring out which coupon works and which I don't qualify for? I prefer paying a bit more for no games/hassle buying."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”