"Super easy to order: just upload a photo of my prescription, and boom, contacts are on their way to my house. Website is very user friendly. And the price is great. Thank you opticontacts!"
"I was surprised by the Processing Fee that appeared after I entered all the delivery and payment information. Good business ethics would be to be transparent with the processing fee. "
"It was very fast, great deal. They also did not verify with an eye doctor which bothers me when other sites do that. "
"The price of the contacts may look low, but a processing fee is added which makes it just as expensive as the competition. It is better to be clear in pricing. "
"Felt a bit sucked in to the discount to buy from you that came to my email and when I went to the site I needed help to find the type of contacts I use (because I had bought my son's contacts here. Then this coupon works but not another, aIot of time wasted on figuring out which coupon works and which I don't qualify for? I prefer paying a bit more for no games/hassle buying."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Very good prices and easy to buy."
"Better selection of harder to find contacts with particular measurements!"
"Great price on my contacts! Huge savings and their site is easy to use!"
"professional brand, not too expensive and easy to maneuver on site"
"Quick and easy. Best price of all the sites "
"Easy to order ... done in 5 minutes"
"It wasn't easy ordering ordering One eye astigmatism and other regular. I had to scroll down and hunt for astigmatism option. After locating it, I tried to order 2 boxes for one eye but by default it was adding astigmatism option for both eyes."
“We're sorry to hear that you had a frustrating experience while trying to place your order. It’s important that our ordering process is user-friendly, and I appreciate your feedback regarding the visibility of the astigmatism option. We want to ensure that our customers can easily find and select the correct options for their needs. I’ll pass your concerns along to our team, so we can work on improving this aspect. If you need assistance with your order or have any further questions, please let us know.”
"Fast and easy service,Best discount "
"I ordered with another online site because they were about $40 less for what I thought was the same amount of contacts, turns out they were only for 30 contacts per box, not 90! Won't do that again!"
"Easy ordering. Super fast. Hope it ships fast. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”