"I shopped around for the best price for contacts and this website was the best price. "
"I was happy with the pricing until I got the the very end of the order. You said the shipping was free, but then added on a $14.99 processing fee. Why?"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Great customer service! Tommy helped me understand my prescription! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Thanks you for Greta customer service "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I was very excited to see a great first order offer until they dropped a processing/handling fee. The additional fee negated the sites offer and pretty much matched all other online offers. As a consumer I hate seeing this and makes me go out of my way to post comments online about not using your service. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Revisiting customer, easy to order. Upload new prescription, pay and done.
Thank you for make this an easy process."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Very scammy to advertise 1 price, then jack up the price at the end. This is in bad faith and improper way to relay pricing. You state "we noticed other people do it, so we do it too!". That is not true at all, as you advertise the lowest price. but in fact, your items are at the same rate as other locations, after processing fee. Stop being scammy and list the price items are for. And don't offer "discounts", just so you reverse the discount in the "processing fee". Which, depending on order amount, you increase/decrease the processing fee. First and last order"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"You say you had to "False Advertise" for SEO reasons. What's interesting is you "False Advertise" by the largest margin. Very interesting."
"I love ordering my contacts from this site. It's easy and convenient and a lot cheaper than that 800 company who has held my refund hostage. The only thing I don't like about this site is they having to verify my rx each time when it's the same rx and it's good for 2 years. "
"No where near other company’s "
“Thank you for sharing your feedback! We appreciate your input and will review our discounts to ensure we’re offering competitive pricing. One of our team members will be in touch shortly to assist you further. Please don't hesitate to reach out if you have any other questions in the meantime!”
"Great price and easy to order-"
"ORDERING MY CONTACTS WAS QUICK AND EASY! NO HASSLE. I WILL BE ORDERING AGAIN!"
"Easy to order. But i couldn't upload script."
“Thank you for your feedback! We’re glad you found the price good and the ordering process easy. Regarding the script upload, we’ve received it on our end, and everything is in order. If you need any further assistance, feel free to reach out!”
"Good thanks, shipping and handling high"
"And I checked probably 10 or more companies before making a purchase as I am a solid economist
You are welcome for the time you just saved!"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”