"Great Svc, great purchasing experience"
"Did not know about processing fee until checkout. I feel like you are being deceptive with the cost. I could have purchased these contacts at the same cost at a different site, but I already had all my info filled in and did not want to repeat it. I will consider this when I need to order again and consider other sites."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"It was way more complicated then it should have been. Also your lies about prices. "
"So easy to reorder! Website is easy to navigate "
"website is easy to use and clear."
"OptiContacts is the most user friendly contact ordering website! I appreciate how easy the re-order process is, and the continuous specials/discounts offered! "
"Don’t click the back button unless you want to start all over. Price on contracts was less than everywhere I looked. Discounts are nice. Check out is annoying. "
“Thank you for your feedback! We're glad to hear you found our prices and discounts appealing, but we’re sorry to hear about the frustration during checkout. We’ll take your comments into account as we work to improve the shopping experience. ”
"I tried checking out three times because it kept glitching, and all three I got different amounts for the same product. How?? I ended up paying more than the first payment amount. Almost a $10 difference. "
“Thank you for bringing this to our attention, and we’re sorry for the confusion. The shipping and processing fees are listed at checkout and may have caused the price variation. We’ll review your order details and reach out to you shortly to clarify the charges and ensure everything is resolved. Thank you for your patience!”
"What a simple experience of ordering contacts, everything was spelled out perfectly."
“We're thrilled to hear you had such a fantastic experience with our ordering process! Your feedback about the clarity of the steps means the world to us. We strive to make things as simple and straightforward as possible, and it's wonderful to know we hit the mark. Thank you for taking the time to share your thoughts!”
"Sure, no shipping fee but more than made up for by the "handling" fee. It's bit disingenuous."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I don’t like the fact that it wouldn’t let me change my left eye and my right eye, but constantly tried to give me a stigmatism for both eyes and had to keep going back and back and back and back trying to fix it"
“Thank you for your feedback, and we’re sorry to hear about the difficulties you experienced while placing your order. To ensure you can select different brands or prescriptions for each eye, you’ll need to add each type to your shopping cart separately by selecting the quantity of 1 for the eye in question. If you need further assistance or guidance with this process, please don’t hesitate to reach out. We’re here to help!”
"Happy to find this was a huge savings for me, at a time when money is being spent elsewhere. Able to get as many boxes as I truly wanted, instead of waiting later to buy a box at a time."
"I couldn't use the 15% discount"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Not good to show false pricing"
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"The website advertises a discount price but charges an astronomical processing fee. If you click on the information icon it says that they have elected to do what other companies do and offer a very discounted price to get you to buy from them and then charge a fee to make up the price difference. Just because another company does this, doesn't mean you should. Do better, be better. "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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