"Price went $150.00 to #350.00"
"I love when I get a reminder to order my contact lenses especially when it comes with a free gift! I just click on the button and it’s ordered"
"Appreciated this website so much. Made it very easy to order"
"Made it simple and took no time at all plus really good price"
"Very easy to use, I will let you know I'll be sure to follow up but I would recommend "
"contact lenses got worse lately"
“Thank you for your feedback, and we’re very sorry to hear about your experience with this batch of contact lenses. We can claim the warranty with the manufacturer on your behalf to address this issue. One of our team members will reach out to you shortly to assist with the process and ensure you receive the necessary support. Thank you for bringing this to our attention. We are committed to resolving this matter promptly.”
"Process was quick if you have your prescription. Highly recommend and it’s cheaper."
"I looked to buy contact lenses from 4 other places and all were at least $60 or higher for the same contacts. I will be ordering from here again!"
"They bury a significant Processing fee (that you have to go all the way to the cart to see, They also failed to disclose that Alcan is offering a $75 rebate for purchasing 4 boxes - so they are probably using the rebate to offset part ot the discount. We'll have to check the date on the boxes to make sure they are current."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. At the moment, we do not apply any rebates ourselves, and we do not use rebates to offset discounts. We offer one-time discounts rather than rebates, and any promotions or reductions we provide are separate from other manufacturer offers. Thank you for bringing these points to our attention, and please let us know if there’s anything else we can do to enhance your experience with us.”
"Actual cost per item (box of contacts) came out to be twice the cost as advertised on their site.
Advertised as $30/box, but they charge a huge ‘Processing Fee’, so the total per box was $60.
Which is still a pretty good price, but it just seems misleading…like false advertising!
Plus it was advertised as free shipping, but is actually $12.95 shipping. "
"Easy, quick. A+++ . Will use again"
"So easy to order .. discount offered was amazing .. no tricks or hidden fees. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Site very simple to navigate!!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Disappointed in the processing fee. Likely will use another supplier next time. "
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"One quick search and I have my vision needs taken care of for as long as I want and at the best price! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”