"Processing fee was as much as the contacts"
"I read the note, but the processing fee is very deceiving."
“Thank you for your feedback. We understand that processing fees can be confusing, and we appreciate you bringing this to our attention. We're committed to transparency and would like to help clarify any concerns you have. If you need further information or assistance regarding the fees, please reach out to us directly, and we'll do our best to provide the support you need. Your satisfaction is important to us.”
"Fast and easy, definitely would recommend "
"High service fee added at checkout was misleading."
"The site was easy to navigate. The ordering process was simple."
"The order process is easy and convenient."
"Simpler to navigate than others"
"Very intuitive website; ordering process is seamless."
"Easy to follow steps, and limited information requested made for a quick process. Will use again."
"Facil y rapido.............."
"So quick and easy to use!!! Will recommend "
"Everything is fine just amazed that you give a discount and charge for handling. SMH."
“Thank you for sharing your feedback. We understand that handling fees can sometimes be surprising, especially when a discount is applied. Our goal is to keep prices as competitive as possible while ensuring we maintain quality service. We appreciate your input, as it helps us look for ways to improve our offerings. Please feel free to reach out if you have further concerns or suggestions.”
"This is my third time ordering, great prices, excellent service. "
"I enjoyed the smooth, convenient ordering process through the webpage! The 15% discount code was awesome! Certainly will be ordering again!"
"Easy to use did not have to set up an account"
A rep from OptiContacts.com, KitsAndreaM, has responded:
“Thank you for sharing your feedback with us.
We’re thrilled to hear that you found our prices to be great! We work hard to provide competitive pricing to our customers.
Regarding the processing fee, we understand your concern. When offering heavily discounted products, it becomes challenging to provide the lowest rates for both the product and shipping/processing fee. However, we take pride in offering the best total price, considering both the product cost and any associated fees.
To further assure you of our commitment to providing the best value, we also offer a price match guarantee* on eligible products.
If you have any further questions or need assistance with your order, please don’t hesitate to reach out. We value your business and are here to help in any way we can.
Thank you for choosing us, and we look forward to serving you better.
*Conditions apply. Please refer to our website for more details on our price match guarantee.”