"Great so far! Thank you very much"
"Didn't have any issues navigating through the website. Could have done without the processing fee. Not very forthcoming from the beginning regarding extra charges."
"Love how easy it is to reorder!"
"I love this site! You guys have made it so easy for me to get my script and you are so quick with delivery! I appreciate it"
"Shopping was clear and easy! Better than other contact retail sites."
"Should tell processing fee up front!"
"Shipment always quick and accurate. "
"Tried using my insurance fill out the application didn't do anything, then all of a sudden it's $10 to ship my order un believable"
“Thank you for bringing this to our attention. We’re sorry to hear about your experience. Our team is currently investigating the issue, and we will be reaching out to you shortly to provide assistance.”
"Reorder was simple, fast and efficient!"
"thanks for not forcing account creation"
"order was place in less than 10 min found the contacts i needed and place the other order with my prescription "
"It was easy to reorder with all saved info, would recommend. "
"I’ve gone around checking other sites and even local stores nobody beats these prices
Thank You"
"This is the best price I could find for my contacts and easy to order"
"Fast & easy, wish I could use in insurance "
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”