"I received a 20% coupon then realized after I already clicked to order that there was a $25 “processing fee” I will be ordering from my optometrist from now on."
"Had to start over 4 times in placing the order. Unusual for me because most websites are very easy to use."
“We're sorry to hear about your experience with our website. We understand how frustrating it can be to encounter difficulties while trying to place an order, especially when you expect a smooth process. Your feedback is invaluable, and we'll look into the issues you've faced to improve the user experience. If there's anything specific you'd like to share or if you need assistance with your order, please let us know. We're here to help!”
"A couple of quick clicks and done. I love the efficiency and ease in ordering. I love the reminders because I get busy. I love the discounts. "
"BEING CHARGED A PROCESSING FEE. PLUS A SHIPPING FEE. THE 25% WASNT APPLIED, ONLY 15 %"
“Thank you for bringing this to our attention. We’re sorry to hear about your experience. Our team is currently investigating the issue, and we will be reaching out to you shortly to provide assistance.”
"Fast and easy to use would recommend to anyone "
"This is my first time ordering contacts online. The automatic discounts and ease of uploading the Rx made this a quick and enjoyable experience!"
"I saved $150 by reordering my contacts here over America's Best where I got my prescription!"
"The glasses you offer for free in big print are not the same as the small print writing. The processing fee seems like a scam as well. I know some companies are doing it but it doesn't seem above board. I will be writing other reviews on other sites saying the exact thing."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
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"the reorder tab is the best, no hassles, always gets to me never lost a shipment "
"Love being able to just click, add, and pay and not have to go to the eye doctor to reorder. "
"Easy ordering process. Novice user friendly. "
"quick & convenient to purchase "
"Easy, Fast, Reliable service! what more do you need?"
"I'm in-between Lasik procedures and needed a little correction to get through the renewal of my driver's license. OptiContacts made ordering fast and the ability to upload my prescription made figuring out my prescription simple. I have to have correction for my astigmatism so it was difficult for me to decipher my prescription without having an old box of contacts handy to copy."
"The interface was very clear and intuitive. ordered the contacts without any problem. It was fast, simple and easy"
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”