"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Optics planet is realistic with pricing and is committed to being competitive with pricing. Their support staff have the power to keep customers from going to other competitors and are extremely polite and respectful. It’s the way a business should run."
"Optics Planet usually has what ever part(s) I’m looking for and they usually have some sort of sale or coupon code going on, so that’s always a Plus! Shipping is pretty standard, maybe my postal carrier is just slow. Because of this, I will continue to shop at Optics Palnet! "
"I ordered some equipment that took almost three weeks to receive. Ordered equipment from a different company 2 weeks later and recieved it before this showed up. "
"Love the sights(have lower ones on 2 other glocks) but I was also hoping the Suppressor sights would Co-witness on my Glock 34 MOS with a Holosun 507 but it is too low to see over the opti
"
"My experience with optics planet is great I shop online with them all the time and I recommend them to everyone I know "
"Finding exactly what you are looking for regarding hunting gear, equipment, optics and accessories is difficult. OpticsPlanet is fast, reliable and just plain easy serving as my one stop shop for my needs! "
"Optics planet has got one of the biggest assortments of all kinds of good quality supplies for alot of things! I found that optic planet had alot of great products! I purchased many better parts for my rifles.. They had an amazing amount of products to chose from... I mostly bought parts too improve my rifles and they had everything I could have dreamed of! The only thing was a couple of items took alittle longer to get to me but they kept me informed of when it will be coming! Everything else I purchased was delivered much faster than I would have expected... I give Optics Planet 5 stars all around! "
"Was somewhat disappointed when I received my order, as ordered. The holster that came as part of a combination offer, Laser Sight and Holster, was for a right handed shooter. Being Left handed, it was uncomfortable to place the holster anywhere else on my belt that I felt was in usable position. When ordering I did not think about a left or right handed holster (my bad) and the website did not mention it either.
I thought ,OK I will just call to simply exchange the holster for a left handed shooter. I was told that the holster was not made in that configuration. So now I have a holster that I can’t use and because it is for a specific gun model, I don’t even know anyone to give it to yet. OpticsPlanet customer service had no solution for my situation either except to say I’m sorry. I like the Lazer and would like to have a usable molded holster that I ordered for my gun but for a left hander shooter. Live and learn."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We could not find any listings for the holster regarding RH/LH or ambidextrous use including on the manufacturer’s site. Therefore, refund of 25% has been issued for the frustration caused by this issue.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"This has been a cluster. They capture your money at time of sale, but then they are allowed 10 business days to refund. Then it wad refunded on the 11th day... So sad "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
According to our records, we have received and are processing your return for refund. Please note that all returns are processed within 10 business days from receipt. Your return was delivered to and accepted by our Returns Department on January 18. An e-mail detailing the return process was sent on that date. We appreciate your patience while we continue to monitor your order.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Good selection of products at a fair price.
Good customer service.
Shipping and delivery ****! I had forgotten how bad, would have to be a really good deal for me to give them my business again."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Found what i was looking for and had it to me door in three days. I will be shopping again at OpticsPlanet. "
"Optics Planet is my go too store for all gun stuff. If I need a barrel or BCG or charge handle. Or scope here is were I look first. Even if say amazon was same price or even a little cheaper I would get it her. Why. Shipping, Optics Planet doesn't just throw your scope into a big box were it bangs around like Amazon does. You want your item undamaged buy it were they pack is correctly. Then the website with good description on what your looking at. "
"Awesome customer service, best Backpack I've ever owned. Thank you Optics Planet."
"The customer service with the questions I had were handled wonderfully and that on top of the great prices. I had heard some good things about them but to experience it is something entirely different. Simply amazing!"
"Recently received another order..... have another in the making...
waiting on coupon code....hint....hint!! Never a problem with my orders, always received what i ordered in a reasonable amount of time. I Always check here first prior to placing any Online Orders! Shipping is a little slow in my opinion... but.... this is NOT Mcdonalds Drive Thru!! :)"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”