"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"By my own mistake I ordered the wrong item. Imagine my surprise when I opened the package. Anyway, after contacting customer service, they helped me with a Return and shipped the correct item. Couldn’t ask for better service. "
"Order shipped January 10, 2019, order tracking January 18, 2019 has not left Illinois no further tracking.
January 24, 2019 no tracking update. Customer service no response, January 24, 2019, 14 days no package no customer service. How was my experience? There is not any language artful enough to describe this experience."
"I bought one of these pistol flashlights and liked it so much I bought another one."
"Messed up my order. Ordered 2 scopes but only shipped 1. Called them and they shipped the other one on a slow boat from China. Then I was waiting this review and the page just restarted in the middle of it......."
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
It does appear your initial shipment was not packed correctly resulting in a shortage of goods. We apologize it took your notifying Optics Planet to have your full order shipped. This was certainly an error on our part and we apologize for any impact this delay had on you.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I tried to order an upper receiver from them previously (which is perfectly legal to do and legal for me to possess) but they, without reasonable explanation, cancel my orders. Opticaplanet will always get a 1 star review."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
We always do everything we can to accommodate your needs and expedite order processing within the confines of U.S. laws and regulations. Please see the following policies for additional information related to restricted products:
http://www.opticsplanet.com/domestic-compliance-policy.html
If you have any further questions, feel free to check our FAQ page at: http://www.opticsplanet.com/restrictions-faq.html or contact us.
Again we deeply apologize for any inconvenience we may have caused.
”
"I needed to speak with someone twice; both times I seemed to wait on hold for a very long time. It also didn’t seem like they were in a hurry to ship my items, took several days. Maybe amazon has us all spoiled but it definitely made me second guess whether I would order from Optics Planet again. Having said that, both customer service reps were friendly and helpful, and I was pleased with their pricing, quality, and variety of products they offer. Bottom line—coupons and deals will keep me coming back, if they have em’."
"The best. Quick delivery and always kept up to date."
"3 stars because Items ordered the ones that shipped are as discribed on site, inventory is not accurate.
Ordered several items and all but 2 shipped. Shipping took longer than 2 days the another 10 days from when they were shipped.
Ended up canceling remaining 2 items since I would have to wait 10 more days before they received more then wait for them to ship; customer service did not even offer to make things right by offering some kind of discount or any other option simply Or cancel.
Had website accuracy of inventory I would have ordered from a different site and not have missed my planned outing."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Top notch customer service and knowledge of the product line. Quick order processing and shipment delivery. Will be making many more purchases "
"Easy check out,many choices,happy with my purchases."
"Great products and good prices along with reasonable shipping."
"Great red dot sight at a great price.
Put this on my SBR 300 Blackout and shot it the first weekend. Took ~15 rounds to get it sighted in, but love the sight.
I did notice a double image when shooting with my prescription glasses."
"The order came quickly and in tact. Parts installed as they should and operate well. The trigger is light, smooth, and breaks like a glass rod with a quick reset. Loving the trigger."
"This barrel is high quality and fast shipping. Can't wait to go to range and test fire it."
"I found a pair of last year's model of the Merrell Thermo Chill boots at an amazing price. I decided to go for it even though I was a tad skeptical. Placing the order was easy and I was surprised at how fast the boots arrived!! I know some reviews said the shipping took too long, but that was not the case for me. Based on my experience I would use this site again."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused due to your lost package claim.
OpticsPlanet partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We work hard to resolve all shipping errors with our carriers but must wait for five business days to elapse without an update to file a claim.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”