"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Optics planet had the Grey Ghost range bag for sale at half price. I'm very satisfied with the price and the quality of the bag. Awesome deal!!"
"I have ordered before with no issues. This time I was double charged because they charged me a penny less. On top of that when I receive my order they gave me a carbine gas tube, I ordered a midlength. I installed it into the gas block then noticed it was wrong. Now they won’t take it back because it’s used. My gas block I ordered was also bent and would not fit. So never again will I place another order here. I contacted customer service and the guy on the phone was rude and smart "
"The item was sold at a great price. Shipped right away. Was painful watching the progress the shipment made via FEDEX. I guess I am getting spoiled by Amazon's two day shipping. Next to change to shipper to UPS!"
"I have enjoyed shopping at Optics Planet for years. They really work hard to make sure the customer finds what they need at the absolutely best price. Free shipping great deals lots of gear you can't go wrong with Optics Planet. "
"I just finished an AR 10 build. Most of parts were purchased from Optics Planet. Buddies are shocked at the low cost of my build with high quality parts! I even screwed up and purchased the wrong handguard and didn't realize it until way past the time frame in the return policy. They let me return the item and paid for the return shipping. I won't shop anywhere else. "
"First off prior purchase experiences have been very good. My most recent purchase was made on 1-13-19 with the product being accepted by USPS on 1-15-19. As of 1-28-19 the product has not arrived and the USPS tracking states the package is pending acceptance. Reached out to Optics planet customer service which was very friendly but provided no help other than I should be patient and he would get back to with the status of shipping. That was 4 days ago and no communication and no product..."
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. We have forwarded your complaint over to the customer service management staff for future training opportunities. It appears your item was since replaced, shipped, and tracking shows it was delivered. Please reach out if you experience any further issues or delays.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Blame Amazon.com, but we live in an age when we expect fast, free shipping. So the fact that OpticsPlanet charges, what seems to a be a high price for slow shipping (5+ days to travel from Illinois to Texas) for a $20+ fee just doesn't sit right. O.P. did nothing wrong, they're just missing the mark on consumer sentiment. "
"Great selection to choose from...easy to use web site and prices that allowed me to purchase everything I needed. Shipping was a bit slow but I'm a patient man."
"Easy to navigate website. Just bought 2 Streamlight MicroStream flashlights. Great price and free shipping."
"Always my first go to for sighting solutions."
"On time and well packaged.
I recommend OpticsPlanet!"
"Optics Planet has great prices, fast shipping, with great customer service and integrity.
Thanks Optics Planet!
John S "
"I bought a Nightforce NXS 2.5-10x42 rifle scope online. OpticsPlanet had the best by far and shipping was straight forward with no hassles. I will definitely use OpticsPlanet in the future!
Great Experiences!
Kevin
"
"Found what I was looking for at the best price I had seen. Got the product on time. I somehow feel "safer" buying from a dedicated gun site like Optics Planet as opposed to Amazon."
"Offered great prices and free shipping on my order. Not sure why the delay in shipping out my order. Once shipped, it appeared the items were shipped by covered wagon. Not a bad deal if you really weren't counting on using items anytime soon."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
Our Value Shipping, which is free on most orders over $49, can take 5-10 business days in transit. Faster shipping options can be selected at checkout and prices are determined by package size and destination.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Our Logistics Department is conducting an inquiry with regards to your having received the wrong size gas tube. As soon as that investigation is complete, they will contact you with further information. Rest assured that we are diligently working on a resolution to your claim.
In the meantime, though, we have issued a refund for both the gas block and the gas tube. An e-mail will be sent outlining the credit shortly. We apologize these issues were not escalated previously and further apologize for the inconvenience this delay has caused.
We appreciate your patience and understanding!
”