"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"When I placed the order, the inventory said it was available. Ended up on backorder for 2 months. "
"Ordered a fire control group and some smithing tools and used value shipping at checkout. Items shipped a couple of days later and were delivered in 8 days. Made a separate order for a S3F threaded barrel for my pistol and chose standard shipping at checkout because I needed to receive it sooner for some scheduled range time. Item shipped two days after order was placed and was in my mailbox four days later. All-in-all no complaints. All items were well packaged for shipping with factory packaging clean and undamaged and notifications/shipping times well within what is posted on their website.
Have since made subsequent orders from them all using value shipping and should be receiving items by the end of the week (approximately 5 days after notification of shipping). Pricing is competitive with most items so will be using them again.
As for the barrel, it was a perfect fit. Sorry to say range time got buggered and I have not had the chance to shoot it yet. "
"Bought an optic, realized I bought the wrong version of particular optic,called them to change my order immediatly before it was sent.I was given the runaround, Not willing to work it out with me.package arrived at the mailbox ( Not in mailbox but Left on the open mail box door!)not good service or delivery with this establishment,will not be doing Any further transactions with opticsplanet."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Once you place an order, Optics Planet immediately begins working as quickly as possible to allocate and package all items on the order. Then, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
Unfortunately, once an order is placed, there is no guarantee that we will be able to stop it going so far in our above referenced processes. Your order entered our system at 8:22 am CST on January 6 and we did not receive your request until you spoke with a representative at 8:49 am CST the following day, January 7. The representative put in a request with our warehouse to cease processing the order, but the package was indeed too far in our process to stop. The package shipped later on January 7.
We understand the optic you received may not be the one you were ultimately hoping to receive. If you wish to return it, please fill out our Return Merchandise Authorization form found at https://www.opticsplanet.com/rma and a pre-paid return shipping label will be provided upon completion.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Great prices and fast shipping. Excellent customer service to boot"
"Took forever for my part to ship, I was hoping to get it on the expected day of Saturday, but it arrived late Monday. "
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery. Shipping methods and transit times can be found at: http://www.opticsplanet.com/free-shipping.html.
We understand it can be confusing and frustrating when a carrier’s initial estimated delivery date is pushed back and do apologize for the inconvenience caused.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
”
"I shopped and this was the best price on the Magpul X22 stock. The 10% coupon made it even better. It was well packed and arrived in a reasonable amount of time."
"As I’d just recently given my “too short for me” 5.11 TDU belt, which I’d planned on replacing with the EXACT same brand/style, I’d started looking at others on the web. Came across opticsplanets site & found the Magpul “El Burro”. Perfect gun belt, great experience WITH opticsplanet too! Quick, easy and on time. No complaints and will be back."
"Always a pleasure doing business with Optics Planet. They always provide good prices and customer service is always very helpful."
"Purchased a BMC enhanced lower parts kit, for a set price, optics came back the next day and re adjusted the price (without my permission) due to the state sales tax miscalculation , but double changed my card, had to call to fix. And on hold for 30 minutes, they can and should do better. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.
We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.
We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Good prices and good service very happy with them will use them again for future perchases."
"ORDERED ITEM FOR MY SCAR 17S, RECEIVED ITEM WITHIN THE TIME AND DATE EXPECTED. "
"Items were delivered as stated. Was satisfied with the service and price. Will shop here again as needs arise. "
"E-mailed customer service about a holster I bought from them.It was for Sig M11-1A.Gun came out of the holster fine when not a belt but as soon as I put it on it took 2 hands to get it out of the holster. Their response was this question did not meet their guidelines."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer experience management staff for future training opportunities.
Please do contact us at sales@opticsplanet.com, via live chat, or toll-free at 800-504-5897. We do often require very detailed information regarding the firearm, attachments, and holster set-up so you may be best served in giving us a call. We want to ensure you have the correct product for your needs.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future”
"Great selection of products and better than fair pricing. Great to deal with and fast shipping. I will be a customer for a long time. "
"Have a easy to navigate web interface and easy checkout. Product arrived neatly packaged and in perfect condition, I know this speaks as to the shipping company but to many companies skimp on packaging and product damage occurs. I love in the country outside a small town so I can't speak on actual transport time as it always takes longer here, but processing time was quite quick. Also price of the parts I purchased was cheaper than anywhere else. I will definitely look to Optics Planet for further purchases."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”