"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Shipping took forever. After talking to rep they said optic had shake awake, after I received my package 8 days longer then they said. It didn’t have option. I will pay more and order from another source. "
"The product I ordered was in stock, it took 3 DAYS for the order to process and then their “free” shipping took 5 days to receive the package, why take so long to process a package, of 1 item? Ordered from optics planet multiple times, but must say this will be my last. Seems like customer service has gone down hill. "
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Our Value Shipping comes free on most orders over $49, including this order. Value Shipping is listed at checkout as a 5-10 business day shipping method. Optics Planet offers upgraded shipping methods which can be selected at checkout. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
Your order was placed on January 1 and since that was a national holiday, we did not have staff preparing orders at our warehouse. The package was shipped on January 3 and delivered on January 8.
Again, we deeply apologize for any inconvenience or confusion caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"All my orders have been shipped the next day. Great service, and best deals."
"Very quick delivery and a great product. Recently purchased a Ruger PC 9 and was surprised at the variety of fasteners used to assemble the rifle. This small kit is easy to carry and will save the day if anything needs tightening at the range or in the field.
"
"I purchased two Browning shotgun cases and a pistol rug, all on sale. Incredible deals. Good quality; fast shipping. Could not be more pleased."
"I have been a customer of OpticsPlanet.com for years and they are one of my favorites. They have a broad spectrum from high end to your basic line products. Their chat line is helpful for general information and their customer service has been super to deal with on the phone or email. The staff in their customer service department has always worked with me and are very nice to deal with. If you ever have an issue or concern just call them up with kind words and most likely you'll leave a happier customer. The packages I have received are well packaged and shipping is more than fair. They send you tracking number when its shipped so you know the day it will arrive. "
"Finding the product I was interested in was easy, the price was good, using the website was a breeze. I would definitely use OpticsPlanet.com again."
"Price was very good. Item shipped on time. Well packed and as described in the ad."
""I am very pleased with my recent purchase and Optics planet is my go to when shopping for gear. I purchased a Vortex scope and was so impressed. OP makes my purchase , hands down the best deal online. Called when item was out of stock, and advised to try back in a week. I did, and they had the new Strike Eagle in stock. They even gave me a better deal than advertised for my wait. Just so happened I got the same salesman, and he was very in the know of the products. I have purchased many items , and refered friends to them. They always are accommodating. BUY FROM HERE. "
"I truly enjoy ordering from Opticsplanet more than any other company i have purchase items from, fast delivery, they always have what I am looking for or something similar, customer service is great, and the prices are always really great........"
"someone is always there to help you if for work or edc always give you the best prices better than E Bay or any place else
thanks optic planet for the best service"
"Needs improvement. Sending a generic, cookie cutter response only makes customers more angry when shipping/delivery is much longer than predicted when a order was placed. I received one of these, it could have applied to any of the thousands of products that OP sells. How about a little more personal customer satisfaction???????????????
Also, making a customer look up an order number when you request a review is annoying."
"OpticsPlanet has great prices and gear selection. However, when it comes to customer updates, order fulfillment, and shipping times, they routinely let you down. I always “hesitate” before I order from this site. If you need something relatively quickly, carefully consider!"
“Thank you for your comments regarding your shopping experiences.
Customer service is our number one priority. Most in-stock orders ship within 1-2 business days from our Illinois based warehouse and our Value Shipping, free on most orders over $49, can take 5-10 business days in transit. Optics Planet offers a variety of shipping methods and a selection can be made at checkout. We are always looking for ways we can improve, especially when it comes to updating our customers on the status of their orders and appreciate your input. We have forwarded your complaint over to the customer service management staff for future training opportunities.
We appreciate your business. You are an important customer, and we look forward to serving you again in the future.
”
"I've dealt with OpticsPlanet since back in the late 90's I believe and always had a good experience with you. This is my second purchase of the Venom optic and a great fix for my aging eyes when using pistols and revolvers. It also has a good review history of holding up to stout recoil and not breaking or going off adjustment. This latest purchase will be put to the test once this weather breaks."
"What experience? I place an order, 30 days later I’ve heard nothing from them and can contact and no one via email or phone. What a joke."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items.
This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. Nonetheless, this does not justify the fact that we did not provide an update on the estimated time for shipment of your order. As the product remains on backorder with the manufacturer, we can cancel the order for you if you wish. We will leave your order as is, unless we hear back from you.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did receive excellent customer service from our agent since you were provided with incorrect information. Customer service is our number one priority. You are an important customer and we value your opinion. We have issued a 15% refund on your order and an e-mail detailing the credit amount will be sent momentarily.
Should you wish to return the sight, please fill out our return form found at https://www.opticsplanet.com/rma. A free pre-paid return shipping label will generate upon completion of the form.
If you are still interested in a Holosun sight with their Shake Awake™ feature, a list of them can be found at https://holosun.com/index.php?main_page=advanced_search_result&search_in_description=1&keyword=shake+awake.
Please note that most orders do take 1-2 business days to process and our Free Value Shipping, available on most orders over $49, can take 5-10 business days in transit.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”