"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"I ordered a couple of products from optics planet when I put them in my cart they were in stock they took my money and then sent me an email a day later saying they were 5 to 7 weeks on back order ,they will not return my emails or refund my money for the two items I'm stuck with waiting 5 to 7 weeks!!don't waste your time or money with these guys!!! I have changed my review from one star till three stars they did not charge me for the items they did not have ,I may do business with them in the future but they're shipping does take a while."
"Placed an order for a few accessories for my AR. Everything was showed as in stock. Got an email a few days later saying some of the things I ordered was not in stock but everything else was ready to ship. 2 weeks later still have not received anything. Called customer service multiple times and am unable to get ahold of anyone. Have waited for over 30 minutes several times and was hung up on several times. Just spend a couple extra dollars and go with amazon or whatever else. Optics planet is a joke, don’t be fooled!!!"
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We are showing that your revised order has shipped and is due for delivery less than two weeks after the order was placed. Our Free Value Shipping can take 7-10 business days in transit. Upgraded shipping methods can be selected at checkout for your convenience.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"I made a mistake on my order
I sent a email and one email later it was fixed with no question.
Very good service "
"I am very pleased with my recent purchase and Optics planet is now my go to when shopping for gear. I purchased a Vortex scope and was so impressed that I also ordered a new Vortex rangefinder from OP. The coupons offered by OP makes them hands down the best deal online.
"
"Ordered over a month ago and still haven't received my products nor an anticipated delivery date. Customer service is horrible and just gives the same canned response. When pushed they just blame the manufacture about lack of supply. Yet they advertised as "in stock" when I ordered. Very bad business."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
We are responding to your review following our phone call earlier today. In summation, the in stock items on your order will be shipping shortly and an automatic tracking e-mail sent at the time of the label's creation. As for the out of stock items, we are working diligently with the manufacturer for an updated ETA and will ship those items as soon as they become available. Again, our apologies for the less than ideal situation. We appreciate you as a customer and ask that you please contact us with any future needs.”
"Placed an order three months ago on internet; first was cancelled somehow. Placed second order over phone; have heard nothing. Find out after 5 weeks the order is suppose to arrive today. Will never order from this place again!!!"
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer experience management staff for future training opportunities.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I placed an order online to Optics Planet. First, it took them a full week to fill the order. It was sent FedEx and was to be delivered by the US Postal Service. The USPS immediately returned the package to Optics Planet, because they had not included a street address on the package label. After about a week, I called Optics Planet for an update. They told me it would take another 5 to 10 days before they received the package back. I told them I was in a bit of a hurry, so they said they would "expedite" the package as soon as they received it. When tracking notified me that the package had been delivered to Optics planet, I waited another 2+ days for them to reship it. When I had not received a shipping notification, I called them again to check the status. They said it would be shipped in 48 hours. I would not call that "expediting" the package, so I cancelled the order. If everything had gone as planned, I still would have to call their service "poor", but their attitude of "tough luck, buddy, you'll get it your order when we get around to it" really took the cake. I will not be ordering from them again."
"Excellent selection and prices"
"Very fast shipment. Excellent product. Perfect for my TAC-14."
"Love O.P. they always have what I'm looking for at competitive pricing and coupled coupons makes O.P. my go to for all my AR parts. Shipping is a bit slow, hence the 4 star rating otherwise you guys are 5 star quality and first class customer service. Love this Vltor stock fits perfectly no wiggle in it would absolutely recommend this to anyone who like quality and want that Tacta-cool effect this is your stock, easy to install and adjustability is smooth and locks in securely. Definitely would buy again for future builds basically you can't go wrong with Vltor products are A+"
"My Experience with Optics Planet is like many others here. Good product, good price and extremely slow shipping. They are great at replying to the complaints here, but the shipping is bad. My order did not even get out of their factory for 4 day and I paid extra for faster shipping. I really felt like I had ordered a product that was not in stock, although they said it was. It took close to two weeks to get my order. I even called to cancel my order, but they said it was to far down the shipping line and it still did not ship for a day. In the end, I don't know if I will order from them again, but if I do, I will just be planning on it taking longer than it should!! I know that they will respond and make it out like they did everything just great. They didn't!!
"
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in stock orders ship within 1-2 business days from our warehouse based in Illinois. Standard shipping takes 3-5 business days in transit. Due to the confusion caused, we have refunded your paid shipping costs and applied a 10% discount to your order resulting in a refund. We will send an e-mail with the refunded amount for your records.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Quite a diverse inventory . More technical or should I say detailed inventory of specialty items. For alot of items OP is much better than A... you know."
"My bow came quick and packaged nice! I will definitely use OpticsPlanet in the future!!"
" camping pillow is great ."
"bought from twice so far, it always comes rapidly to California. One minor issue with back order but they reached out to me and solved it quickly. I'm assuming they're associated with campsaver, cant recommend either enough"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
When your order was placed online, we authorized the funds for the entire amount of the order. However, when the in stock products were prepared for shipment, we only captured funds for those items; you were not charged for the backordered item. We have removed this backordered item per your request and an updated invoice has been sent via e-mail.
We are truly sorry for the slower response time via e-mail. We are experiencing an unprecedented volume of customer communication due to interest and demand in our product offerings. Typically, we are able to respond to all contacts in 24-48 hours and we are working tirelessly to get the situation under control by working on emails, voicemails, calls, and chats in the order we receive them.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”