"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Shipping and delivery was extremely slow"
"Order shipped next day and was received on scheduled day"
"Great prices, fast delivery and fantastic customer service. I will have these people on the top of my list for all my needs. I needed to return an item that I spec'ed wrong. It was a simple return, they credited my card. I am very happy. Their prices are very competitvie and seem to have everything I need. I highly recommend them!"
"Always a pleasure doing business with this great company. "
"Great shopping experience. Huge selection, the best prices, fast shipping, excellent customer service and if you need it, easy returns."
"on target, on time, as advertised. will buy here again, and again."
"Shipping took a week longer than expected. Gear was late to my camping trip "
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. OpticsPlanet’s FREE Value Shipping offer uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. As stated at checkout, it typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery. Please be advised that "time in transit" does not include the day the order is picked up.
We hope you will allow us another chance to exceed your expectations. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!”
"After a terrible experience with Academy & Sports Outdoors, elected to order the same product through OpticsPlanet. What a game-changer in regard to service, knowledgeable sales and quick delivery. In addition, I qualified for a military veteran discount; which means I purchased this item for less that if the sale had gone through A&SO. I have crossed them off my list and now plan to always check first with OpticsPlanet. "
"All parts arrived as advertised. I really like the comfort of the ATI grip. It took a bit over a week to receive the order which seemed long in today's world, but that's not the end of the world. Will be ordering more from them."
"Excellent price, product and shipping. What more do you want?"
"Always a great place to shop along with tons of items, great deals, fast shipping and great knowledgeable staff. "
"Optix planet is one of the best places to shop online with. My entire experience ordering the Trijicon RMR RM06 was awesome. Great price, reasonable shipping time, and even a post-order discount applies to my order by my request. I can’t say enough good things about this experience with OP. They will continue to have my business for years and I appreciate all they do and did for me. "
"Great value for this product, quality at great price."
"Quality equipment from a dependable supplier shipped in a timely manner. Very satisfied."
"Ordered 2 shirts said I would recive in 12 days have Called two months in a row said next month called this month they cancelled order because they can't get one of shirts they said they had the big thing is they cancelled order and did not give me courtesy of letting me know will never shop here again horrible coustomer service don't waist your time at optics planet. I also asked you to ship shirt you had coustomer service said no not going to pay shipping two times horrible coustomer service."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items.
This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer. According to our records, an e-mail was sent on August 24 indicating the manufacturer had just alerted us one of the products was discontinued and no longer available. Our effort was to ensure you still wanted the remaining product and asked for your reply. Since no reply was provided, we were forced to cancel your order. We do apologize if you did not receive this e-mail.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery.
According to the FedEx website, your package was delivered within this timeframe; your order was delivered after 8 calendar days in transit. We apologize for any confusion.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.”