"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"good selection & prices, shipping not so much. FedEx is terrible, package bounces around for days and goes back and forth in the same state and is finally delivered by USPS"
"We ordered binoculars ove £600 from the UK waited over 6 weeks (not a big issue as they were what I wanted) When they arrived they were broken (battery compartment defect) There followed an unbelievable customer service experience with the messages demonstrating a complete lack of customer service ethos. There has been rour email exchanges through their “customer service” portal and I am still no closer to knowing how I can get my purchase replaced or repaired. I will never purchase from this organisation again and will ensure that I advise people purchasing optics To give them a wide berth. I will also complain to my credit card company and to Steiner directly. "
"I live about 2 hours from the originating shipping location, and it took 5 days to receive my order from the time of purchase to the time it arrived at my door. That's just too slow, even for free shipping. On the other hand, the price I paid was competitive and beat out most other retailers I shop regularly."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Optics Planet uses a variety of reliable shipping carriers to ensure your order is delivered in a timely and secure manner. Once you place an order, the most efficient carrier is automatically selected based on the destination, size, and weight of your package. Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois.
Customers may request specific carriers; however the carrier selected is at the discretion of Optics Planet and is not guaranteed.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"They advertise items in stock ready to ship when they are not. Slowest processing time of any online retailer. The only advantage is no sales tax (soon ending) optics planet is usually my last choice for shopping."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It typically takes 5 to 10 business days to receive your order with our value shipping option; however, allow up to 14 business days for final delivery. OpticsPlanet also offers express shipping methods for faster delivery.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Called the customer service folks for questions regarding application of several products. The customer service representative answer my questions and help me find the best price and offered free shipping. My ordered arrived in several days and the accessories are exactly what I expected."
"Did not receive order on or near day as notified. I called twice, on two different days, and spoke with two different service reps on when I may be receiving My order? Each one stated "USPS at fault AND They had to contact logistics, and would call me back asap, after hearing back from logistics ". Never heard back from Optics planet!? 13 days after order was placed, it showed up, packaging was a shredded USPS plastic bag ( that barely contained My UNWRAPPED metal part and receipt) appearing like it went to "hell and back"!? This item was badly cosmetically damaged, but, nothing a sand, re parkerize, and cerakote wont fix. Customer Service dept, not really!"
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer experience management staff for future training opportunities.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"Couldn't place my order online because i had to use a Visa GC and my Bank Card. So i called to place my order and ended up receiving a discounted price... How awesome is that!!!! Thank You optics Planet, I will definitely be returning!!!"
"Ordered items on 9/1/18 solely based on their shipping claims. Nothing happening. Called on 9/5/18 Was given a song and dance about how overloaded they were but order was to be shipped that day. Checked order status 9/6/18 still in process. Called again and party I talked to gave same song and dance. Was on hold for over 20 minutes while they were "checking" on order. Said it would be shipped out immeiately as I informed them I had to have it no later than 9/10/18. Said that they would ship the fastest way possible and I told them that would only be overnight. Got notice order shipped today 9/10/18 and would arrive 9/12/18. Will not be here for order. I refuse to do business with companies the blatently LIE to customers. Do not do business with them."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. It appears an e-mail was sent on the day the order was placed indicating the product would not ship for a few days, that it was not immediately in stock. Unfortunately, when it did come back into stock, our warehouse was behind in fulfillment and an additional e-mail was sent with that update. We do apologize for the continued delays you have experienced with this order. Upon review, one of our Customer Care supervisors has been in contact with you already and has issued a credit.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"I am very pleased with my new Holosun reflex sight. The price, the shopping experience, the communication and the fast shipping from OpticsPlanet made my experience first rate in every aspect. I highly recommend OpticsPlanet to all discerning shoppers."
"I ordered Wiley X Transition Xtractive Prescription Glasses. I did a lot of shopping around and decided to go with these guys.
I had some trouble getting my prism and other unique details about the prescription filled in, but the guy on the phone was super nice and helpful- although I was on hold for a good minute (as to be expected with an online company).
After I made the purchase I got a little nervous when no tracking information and seeing a lot of negative reviews on shipping. I called and the lady on the other end was very nice and said it being a holiday (labor day weekend), shipping might be delayed but the details had already been sent over to Wiley-X.
I was told around 1.5 weeks. It took right at one week longer, but again it was a holiday weekend (which is 3 days) and I ordered the previous Sunday night, so getting bent out of shape over one week is unreasonable on my end.
Both times I experienced roughly 7 minute hold time, but the friendliness of the staff made that totally cool. The glasses are perfect, clear, and work great on my motorcycle and I plan on skydiving with them next weekend. (Wiley-x are great for that).
The tracking information never updated, but it was at my house and all good, so I think that may have been due to some kind of USPS issue, esp. since I was getting an error and I googled website outage map and USPS site was down at that time.
I'm happy with the product.
Like I said I did a lot of shopping around, and they were the only ones that I found that could do wiley-x with a prism in a prescription that were transition xtractive for around $340. After the 10% discount it was roughly 300 bucks which is very reasonable, and they are great.
Word. "
"Light Weight and great feeling stock. Can't beat the knowledge and fast service from OpticPlanet."
"I was amazed about your web sit. With a very good selection of products. At a very good price. I placed my order and within 3 days received my order. very pleased.."
"I was very Impressed with how quickly your company processed my order and ran it through the system and had it delivered in a quick time frame ! It’s unfortunate that there is not one of your company’s in Michigan! We sure could use one ! So thanks again and I will continue to purchase my stuff from you as needed !"
"Great prices, great selection and free shipping so I will definitely shop here again. However I was not able to get answers to my questions about the rings I bought to go along with the rifle scope. I took a chance and bought them anyway and they ended up fitting."
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience this issue has caused you.
We regret you did not feel that you received excellent customer service from our agent. Customer service is our number one priority. You are an important customer and we value your opinion.
Our customer experience team looks for ways we can improve processes and customer satisfaction. One of these ways is to incorporate customer suggestions to ensure a satisfactory result when visiting our website. We have forwarded your review to the customer experience management staff for future training opportunities.
Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”
"This is my second order with OpticsPalnet and I can tell you it won’t be the last. Items were I stock and shipped ASAP. I had an issue with my first order and customer service helped me and cleared things up. The items I purchased the second time cost me much less than going directly to the source?! I will be purchasing more soon and what way to do so with the supplied promo codes they send you in every order as well as custom taileored one on your invoice. Thanks OP!"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. Unfortunately, we are unable to locate your order based on the information provided. We apologize if the information provided by our representatives was inadequate. For any further questions or concerns, please do contact us at 1-800-504-5897, via chat or via email care@opticsplanet.com.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”