"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Optics Planet is outstanding from placing order to speedy delivery. They have an excellent return policy also. They are very competitive on pricing. By far one of favorite places to shop. "
"I've made several purchases from Optics Planet, and have never been disappointed. The ATN X- sight II HD has been no exception! Fast shipping and a great product. "
" They have very competitive prices and a great selection, but in my years of ordering from them, too many times they say they have a product in stock which you then pay for only to find out the fact it is not in stock. "
"I've been a customer of OpticsPlanet for years and have never been dissatisfied with their service. Great prices and great service. What more can one expect?"
"First time doing business with OP. I'm happy to see a large company like Optics Plant still taking care of people like me. Ive found all there prices to be fair. I've found my new company for all my sporting goods needs. "
"As always they offer quality parts at great prices. Delivery has always been prompt with good email updates. I actually received my latest order sooner than expected. Way to Go!!!! Never had an issue to date or the need to return anything."
"I have not tried in my Savage yet. But the rifling is only 5” and there is no oring, just a ridge. "
“We are very sorry to hear you were unsatisfied with your recent shopping experience. We apologize for any inconvenience or frustration we may have caused.
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with any purchase, you may return most items within 30 days of receipt for an exchange or full refund. After 30 days from the date of receipt OR if the product has been installed, used, or altered in any way, please contact the manufacturer for possible repair or replacement.
We are sorry for any inconvenience or frustration we may have caused you. We hope you give OpticsPlanet another opportunity to exceed your expectations in the future.
”
"Excellent company to do business with. Fast, efficient and great prices"
"This is totally unacceptable to take 3 months to deliver on an order.
I would never use OP again."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
" Great place to shop for just about all your gun needs, fast shipping, and great customer service."
"Customer service is second to none! "
"Prices are great and the sales are even better. Everything I need in one website and shipping is fast with tracking."
"This is now my 'go to' site for all my shooting or hunting needs. Service is great and everthing arrived when they said it would. I've ordered here many times and never had a negative experience. "
"The ProTac HL-X is a great flashlight, only had the bateries (18650) for a week and I don't use it everyday but so far I'm 110% pleased with them, thats less cr123 to buy and recycle
"
"Originally ordered 10 of but was only shipped 9. Customer service was very understanding and shipped the one remaining item promptly."
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
Due to the extended delay, we have been able to issue a partial refund to the order in question. The exact amount will be referenced in an e-mail you will receive shortly. We know this does not make up for the fact that your products were delayed and the initial information inaccurate.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”