"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"Good web page to find what are you looking for, need be faster to answer questions I asked on 2 articles and I don't get answer yet."
"Everything I've ordered has been shipped quickly, with shipping information conveyed in a timely manner. One item I purchased, did have pictures that did not quite match the description of the item, but after chatting with customer service; I was able to confirm what i needed."
"Everything I've gotten from Optics Planet has been extremely exceptional. Their prices are always competitive especially when you can find coupons online. The only factor is their shipping times. This go around shipping was extremely fast and I had all my products in a fee days. Couldn't be happier with the service. I will be buying again. "
"Fast easy will be checking the site quite often "
"Delivery exceeded expectations and was free, price was very good. Also bought a rifle from them a couple years ago, same exceptional experience!"
"Fair price, in stock, free shipping. What more could you ask for?"
"I have been purchasing from Optics Planet for several year and have great service from them. There prices are very competitive."
"Wide selection of products, site is easy to search, very competitive pricing and fast shipping! Over half a dozen orders placed and no problems!"
"I placed my order on a Tuesday morning with mid grade shipping option. After 2 days I called because I hadn’t got any shipping confirmation and was assured it would ship that day. 2 days and 2 calls later my item was finally shipped. All in all it took 8 days to get my order from a vender 3 hours away. Very poor service. "
"I ordered 45LC instead of 45ACP laser training system by mistake. I contacted the customer service department and they didn't care to help.
Shipping said free on website and emails but I was charged shipping."
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused for you.
Once orders are placed, processing begins immediately. As many items ship from an offsite warehouse, once an order is approved for shipping, it cannot be changed and/or cancelled. Most items can be returned within 30 days from purchase. You can review our return policy here https://www.opticsplanet.com/return-policy.html. Our records indicate that the on the order number you provided, you were not charged shipping. We apologize for any confusion.
We are sorry for any inconvenience or frustration we may have caused you. We hope you give OpticsPlanet another opportunity to exceed your expectations in the future.
”
"amazing as always, from ordering to shipping.
everything simple and easy, never any problems."
"The production is great. But shipping is so slow. Only 4 stars. "
"Bundle deal with optics and magnifier rail guards for that price I could not pass up thank you planet optics."
"This was an awesome experience from ordering to shipping then to installation... "
"Super fast to process and ship. Prices were great as well!"
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry to hear you were unhappy with your recent shopping experience. We apologize for the inconvenience and frustration this issue may have caused you.
Most in-stock orders ship within 1-2 business days from our warehouse based in Illinois. However, an unexpected technical glitch caused unfortunate delays at the warehouse and your order was among those affected. We do apologize for this inconvenience and have since refunded your paid shipping. An e-mail will be sent to the address on file detailing the credit amount.
Again, we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
”