"From ordering to super fast delivery. Everything was great. My new favorite place to shop. Until the wife finds out. "
"never an issue with a product, may it be questions, shipping,or item not to your satisfaction Optics Planet takes care of you."
"Easy purchase, shipped timely, great product "
"Great products at great prices. Ordering is fast and easy. Products are shipped quickly and well packaged. Always a go to source for certain. "
"I ordered a scope on July 6 and have yet to receive it."
"I have purchased numerous products from OpticsPlanet over the past many years. I have purchased products on line and occasionally need to talk to someone on the telephone for additional help. I have never had a bad experience with my purchases. They are price competitive and at times they will even negotiate a better price. Whenever I need any weapon related or sports related product, I always check OpticsPlanet first."
"CMC did not specify that the drop-in trigger I purchased would not work with the S&W M&P ar10 .308. To use this trigger I had to disassemble the ambidextrous bolt lock to install the trigger then could not reinstall the lock on right side of rifle. I am not happy with the install but thinking I can put this trigger group in my ar15 then purchase a different drop in for the ar10 and knowing what I must look for. "
"ordered a Tipton Ultra Gun Vise on 7/3/18 and received it the following Monday; fast service, great price with discount coupon, free shipping. What's not to like, definitely be doing business with you again"
"Baught a couple RDIF aluminum wallets. 2St ONE TOOK 2 Months to get, 2nd one faster. Quality okay, but does dent & scratch easy. "
"Lost my sunglasses and was happy that I could buy a replacement from OpticsPlanet."
"Easy to find parts, best prices even before the extra 5 off "
"With optics planet you don’t know if an item is in stock or not so you can’t tell if something is on backorder so it make take a month to get shipped"
“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience and frustration this issue may have caused you. Customers can check product availability by clicking under the add to cart button.
Unfortunately, some of our inventory does indeed come from the manufacturer and extended back order times are expected on popular items. This being said the information that you were provided with is all the information we obtained from the manufacturer at the time. We completely understand the frustration and inconvenience this can cause our customers; that we truly try to obtain and provide our customers as much updated information we may receive from the manufacturer.
We truly hope that you accept our deepest apology as we value you as a customer and we hope to service you again in the future. We also hope that you will allow us another chance to exceed your expectations.
”
"I've enjoyed every purchase from OpticsPlanet and fully intend on using them as my number one source for all my shooting accessories and equipment. Thank you OpticsPlanet!"
"Great prices and variety, but slow shipping. It would be nice to have Priority shipping so my purchases don't take a week or more to get delivered."
"I received what I was looking for some time, thanks."
"I found great prices and availably of the products I needed. Shipping experience was the same as most companies. I will be back in the future "
A rep from OpticsPlanet.com, opticsplanet, has responded:
“We are very sorry for the issues you are experiencing with your recent shopping experience. We apologize for the inconvenience and frustration this may have caused you.
Per the tracking information e-mailed to you the day after you placed your order, the package with your scope was delivered. Please call us at 800- 504-5897 or e-mail us at sales@opticsplanet.com. We want to find a solution that best suits your needs and that requires a little more information. Rest assured we will have an answer after you contact us.
We appreciate your patience and understanding and again apologize for any inconvenience this may have caused.
”