ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2006-12-21

"greta prices and superfast shipping make this an excellent place to do internat shopping!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2006-12-21

"Bought a 24" digital monitor. Recieved on 12/4, well packed. Monitor did not work on digital input. Contacted manufacturer, confirmed it was a monitor problem, they had no stock or ETA for new stock. Contacted PCNation 12/12 for RMA and return instructions. Was told 48-72 hrs for information. Did not get RMA until 12/20 after multiple e-mails and phone calls. Very Poor Customer Service. Customer service reps lie when called about status and cause. State timeframes that are not kept. On top of it all, I have to pay shipping and insurance to return for a problem I didn't cause. And then wait more time for my refund. PCNation has lost a customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2006-12-20

"awesome site .... very user friendly .... i managed to buy my stuff in less than 3 minutes ... and i even created a new acount in that time window .... way to go guys .. if every one made online shopping so easy and fun"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-19

"I researched buying my boyfriend gps for weeks. I ended up buying it at PC Nation because they had the best price and free shipping. i also liked the extended warranty option.
Thanks, Maureen
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-18

"Garmin 530 & Garmin 520 were shipped fast and came as described. Rate this seller with a 5 star rating for value, quality and service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2006-12-18

"Very easy online ordering. Good selection and excellent pricing. Also reviewed several previous reviews and felt confident in ordering from PC Nation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-15

"item was ordered Fri afternoon Dec 8
they promised 3 business day delivery
item was delivered early Mon morning Dec 11
great price and fantastic delivery
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-14

"Easy and great price with the best shipping options."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2006-12-13

"I recently received my order and was surprised to find the vendor had excluded the EF-S 18-55 mm f/3.5-5.6 zoom lens from the order. The published material that I had based my purchase on clearly stated that the kit included the zoom lens (I have hard copy that describes the lens in the Product Overview). In fact, my selection of PC Nation as my vendor of choice was based upon the lens being sold with the camera and the designation by the cost comparison site as a "best buy" provider. There were other providers for a significantly lower price ($50-$70).

PC Nation's customer service dept. told me that there was "a typo" in the offer and that I should have known from the description of the product in the header that there was not a lens included...get real. How anyone would be able to decipher that is beyond any reasonable persons expectation.

Needless to say, I feel I was deceived and anyone else that purchased this kit. I intend to file a formal complaint with the State of Washington regarding the misrepresentation, deception and business practices.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2006-12-13

"Very easy to order and fast shipping.
I would order from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-11

"Found PCNation to have the printer I wanted at a lower price than others. Also liked the free FedEx 3 day shipping. Since it is getting closer to the holidays this was the deciding point when comparing PCNation to another company. The whole process was clean and easy. I haven't received my order yet because I just ordered it but as long as the shipping works out I will visit PCNation again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-04

"The customer service representative I spoke with was very helpful and friendly. That goes a long way in bringing back customers for future purchases."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-03

"Easy ordering process. Great prices and shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-12-01

"Easy to view website, excellent customer service. The overall shopping experience was very pleasant."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-11-30

"Even though my camera that I ordered ended up being on backorder, I received such excellent customer service and given updated and timely information regarding my order that I would definetely order from them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A