"Just ordered, haven't received yet.
However, 'quick service' via email verification said it couldn't verify a straightforward Earthlink address (I do have spam filtering on, but these days you'd better figure a way to deal with such things).
Decent site - could be slightly more intuitive.
Like the shipping policy. Competitive prices.
Comments - Mostly good reviews from other sites (e.g. e-pinions) except for some late delivery snafu's. PCNation posted opinions are worthless as you apparently print nothing negative. BTW, using the same woman's picture at the top of every page makes it look like you generated the opinions.
Mark"
"Great experience. Delivered in 3 days, free, as promised. Great price too. Called with a question and a real live person answered and was very helpful. How rare that is now. Thanks"
"i was thrilled with their service. i have never had an order arrive from anyone a day early. plus i called with a question and got an excellent thought out reply. this was my first contact with them but i hope it won't be my last."
"The item I ordered from PCNation was shown as instock and that it would be shipped within 24 hours of purchase. The day following my purchase I received an e-mail indicating the product was backordered, however when I browsed the PCNation site the item I ordered was still listed as in-stock. It has been over 7 business days since I placed my order and I have still not received the item nor have I received any additional e-mails from PCNation regarding its status. Additionally, PCNations website is not allowing me to log into my account to check the status of or cancel my order. Needless to say, I feel as if I have been lied to regarding the availability of the product I purchased and had I known this in advance I would have never made the purchase from PCNation. If I ever receive the item I purchased it will be the LAST time I ever shop at PCNation.com."
"After waiting for over a month for an order from Provantage for a Garmin StreetPilot i5 GPS unit, I ordered one from PCNation with free 3day shipping. Shipping and tax was free. Although it arrived in 5 days instead of 3, it was still acceptable. The unit arrived new in the box and obviously tested prior to shipping since they didn't offer returns on the item. "
"THE WORST EXPERIENCE I HAVE EVER HAD WITH A WEBSITE PERIOD!
I ordered a 2 thousand dollar sony laptop from these guys onto my business account...
They start asking about the business what the website is called.... NOT EVEN WILLING TO CALL THE CREDIT CARD COMPANY and demanding a WIRE transfer. RUDE customer service and just words cant describe what a bad experience I had...
DONT BUY HERE IF YOU HAVE A BUSINESS
HAVE DIFFERENT SHIPPING/BILLING ADRESS
This is with a AMEX CARD...
First question they ask me is if im calling/ordering from another country...
THE WORST!
should have stuck with newegg.com/zipzoomfly.com"
"This company website is well-organized and easy to find what I want. Moreover, this company really has affordable price. "
"I placed an order the morning of 9/25 for an item that stated "shipping in 24 hours."
When I received no tracking info by late the next day, I called and they said it was being processed and should ship that evening.
When I tried to verify if it had shipped by the next morning, I was told that they did have a tracking number assigned, but could give me no more info. I checked late on 9/27 and discovered that it had indeed shipped.
I called on 9/28 to ask the reason for the delay. I was told that they delay was probably caused by a credit problem when there was none. If there had been a problem, they would have contacted me. (I hate BS from customer service people!)
I then asked for an adjustment of my shipping charge (only $7.00). The agent said he could not do anything about that, but that I should contact customer service by email. I did do that and received a "I'm sorry" response and offered a $7.00 credit--on my NEXT order, not on this one.
Why would I want to order again just for a $7.00 credit when I didn't trust them to begin with!
"
"Pleasant buying experience, would definitely shop here again. Pricing is excellent and shipping is fast and affordable. The website is very easy to navigate, and the purchase went very smoothly. Thanks PCNation!"
"An Hp 3050 was ordered online on Sept 30th, as of today Oct 4, I had heard nothing from PCNation nor had I received any shipping confirmation through e-mail. After checking the online status again to find on one screen "pending CC approval" and on another "to be shipped", I called their 800 customer service number. I was advised they had decided the could not afford to ship the "in stock--Ships in 24 hours" item at the price they quoted online and sold it for on September 30. They had decided to place a hold on the order and maybe if at some time in the future the could acquire the already "in stock" item at a price that would provide them sufficient profit they would ship it out. They had no intention of notifying me of this action, they didn't want to tell me about it while I was on the phone, they just expected me to wait until they decided they could ship it. I was just going to let it be until my next e-mail from them, when they were sorry to hear I had decided to cancel my order. I did not cancel my order with PCNation, they canceled the order when they decided the could not sell an item for the advertised and agreed upon price. PCNation had better get out of the online sales business if they can not live up to the terms they set for the order. If I had refused to accept the shipment or returned it I would have been charged a fee for such action, but PCNation feel it is perfectly acceptable to them to refuse to honor a confirmed order after it has been confirmed only because it is not in their best profit interest. I even beleive based on my ability to buy it it online today from another company at 50% of the price that PCNation wanted to sell it to me on the phone. God does work in mysterious ways.
Steve Wilson
I will spread the word about PCNation business tactics. "
"Ordered ACER LCD MONITOR 19", 700:1 1280X1024 AL1916 FBD,VGA/DVI,2MS. Received as described, no dead pixels, very bright, and good for gaming. Noticed a little ghosting, I might need to spend a little more time to tweak the video settings.
PROS: By offering Free Shipping, pricing is very competitive. Because they offered better Return policy than most online stores, that's why I purchased LCD monitor from PCNation.
CONS: None
Overall, I am very satisfied. Will do business with again."
"Abysmal customer service. I was sent a handheld GPS unit that was missing its back cover. One week later and I'm sill waiting for an RMA number - without which they refuse to take the product back. I've spent hours on the phone trying to get the situation corrected. Again, to reiterate: I didn't place an order and then decide I didn't want it, they sent it to me WITHOUT A BACK COVER... E-mails and voicemails are ignored. Time on hold is rewarded with speaking to someone who tells me to wait another 24-48 hours for an RMA from their distributor. Needless to say, this is the last order I ever place with PC Nation."
"PCNation has a good web site, good email communcations during purchase and shipping was on time. A negative issue for me was that I ordered a digital camera and PCNation dropped the price by $34 two days after my purchase and before I recieved the item. They offered no price adjustment even though the transaction was not complete since I hadn't recieved the item."
"I ordered a Garmin Nuvi 360 after comparing online prices and service. I found that pcnation had the best combo, with a really low price on the product I was interested in. I placed my order on Sunday, and was contacted on Thursday that they couldn't send to the address I had listed for security purposes. Understandable, but why the delay? They apologized, and eventually I received my nav. It's great, and I would definitely do business again. Just next time, make sure you ship to your home address."
"whole ordering experience was very quick and easy to do. only surprise was when I clicked on the check-out [I think ?? ] button and a page popped up giving me choices and talking about the necessity to do a reship from Chicago or other place for added fees since my address was in MA. I thouhg that was ruled illegal since the Congress refused to pass a bill talkiong boaut this. and in fact the action of trying to collect for out of state taxes was a violation of the Constitution !
Louis P. Geoffrion
****@****"