"Purchase was easy and stragihtforward prices were not the overall lowest on all products, but they were fair and overall a great value."
"Great prices, good free shipping, lots of merchandise."
"As an office equipment purchase, I experienced a slight problem in my "check out" on-line purchase procedure. I contacted customer service via email and got an instant reply identifying the problem and offering a solution. Seems the problem was "pilot error"! It is my practice when I experience a problem with a transaction to judge the situation as to how my problem was handled...this rates an A+! Highly satisfied with the experience."
"Excellent experience. Received exactly what I ordered even sooner than promised. I will definitely do business with this merchant again."
"PC Nation had exactly what I was looking for at a cheaper price. Ordering on the web was easy and straightforward. Had a minor problem with logging on to my new PC Nation account to allow me to track my order status. One call to customer service quickly solved the password problem. Delivery was on time, actually a day earlier than I expected...using the PC Nation Swift 3 Day service. All in all, a very good online purchasing experience."
"A lot of people have had bad experiences with company but that was not the case for me. I ordered the item Thursday and they seemed to go out of their way to make sure that I got my purchase the next Friday. "
"PCNation's site is decent. It includes shipment status and tracking numbers. However, my major complaint is that they changed the shipping company without my permission. I requested Fedex 2nd Day because Fedex was the only shipping service that was reliably delivering to my area after Hurrican Rita. While PCNation did ship part of my order using Fedex (Canon Digital Rebel XT), for some reason they shipped the other part of my order (Sandisk 1G CF Card) with UPS. The CF card took over a week to arrive, leaving me with a camera that I couldn't use because I didn't have storage media for it. I ended up buying an additional 512MB CF Card from a local retailer just to get by.
Unfortunately, I'm going to have to rate PCNation fairly low on this purchase experience. Hopefully other buyers will have better success."
"PCNation is not trustworthy. I ordered an item from their website. They then telephoned me and said that the shipping charges would be $100 more. The shipping charges had already been calculated on the website. This is a classic bait-and-switch operation."
"I ordered a lens for my canon camera over the internet. The item shipped the following day and I received just what I wanted the day after. So from order to delivery – 2 days for exactly what I wanted. No weird calls, no hassle just the right thing at the right time."
"I placed an order which qualified for free shipping. The invoice even stated the charge for shipping fee is $0.00. The very next day, an CS called me and said that I have to pay $30 extra for shipping. The CS explained the situation, but still refused to honor my order. This abnormaly wasn't a mistake because as I was talking to the CS, their website still shown free shipping for the same item I order 4 days later."
"From ordering to receiving the item was 6 days. The item was received in perfect condition. great price and service. Only complaint is that processing could be a little faster."
"Like many others here, I had trouble getting PCNation to charge my credit card properly; it took several tries with two different numbers, and they were at a loss to explain. I was getting the run-around until I e-mailed them threatening to cancel the order, and mentioning the bad reviews they're getting on this site. That did it! I get my order the next day. I think they're aware of the lousy reputation they're getting, and trying to at least appear to be doing something about it. In the meantime, they're apparently one of those vendors you have to threaten before they'll do their job; whether this hassle is worth the savings (they are cheap) is up to you. "
"The item purchased did not work when received and PCNATION was no help in having the unit repaired. I spoke to PCNATION numerous times and nobody could answer questions about repair procedures."
"A little irritating that they said that it was shipped on the 19th but it did not actually ship until the 23rd"
"i should've listened to all the dissatisifed customers here. they charged my credit card for an item that they didn't stock and never notified me until i called them. pure incompetence."