"Your store is so much easier to use than Amazon.com. really I hate using their site. it is so complicated I ended up ordering 3 things and then went to check out and had to delete 2 items. I gave up and came to your site. Thanks
"

"PC Nation was quite good, though I would've appreciated seeing a complete list of available accessories for the particular digital camera I was ordering rather than having to search the site for accessories and double-check to make sure I was getting the right memory card."

"I bought a new Canon XL Rebel camera body to do a rush job(I sell/re-fit/construct Yachts in Ft. Lauderdale as Signature Marine) on a used 65' Hatteras & needed to get the photo's e-mailed to Kuwait (new owner) . What an experience buying from the internet & especially Brooklyn NY. (e-mail/PM me & I’ll give you a list of rotten scammers I had to deal with). Over a period of 5 days I had: (2) Credit Card disputes, (1) $200.00 unauthorized additional charge added to my card and a lot of “IT IS NOT IN STOCK AFTER IT WAS ORDERED” or “YOU HAVE GOT TO BUY OVER-PRICED OR NON-EXISTANT ACCESSORIES TO GET THE CAMERA DELIVERED” Fortunately I ran across PCNation & Eric who gave me a fair price (Best deliverable) & actually delivered in 3 days to my door. I never write reviews, however, after dealing with all the scammers in Brooklyn & other places, I must give a A+ to these guys & girls!! Thanks PCNation & Eric! To the scammers: they (almost)all seem to close @ 2pm for prayer & close on Saturday; I do hope they go someplace where it is very warm for all eternity once they have checked out as a payment for their miserable negative existence here on earth."

"Item didn't work - it is taking forever to get a return authorization... so far over 2 weeks. And check out this email they send you when you try to return something - I've never seen anything like it:

From: Will K PCNation.com [mailto:****@****]
Sent: Wednesday, November 16, 2005 4:31 PM
To:
Subject: Return Request Form







Please e-mail our returns department at ****@**** to request a Return Merchandise Authorization (RMA) number.



1. Customer name:

2. Address:

3. Phone number:

4. PCNation order number:

5. Manufacturer part number:

6. Quantity to return: 1

7. Nature of the problem:

8. Will the manufacturer's package still be in brand new, factory sealed condition when the product is returned?

Please make sure you understand the definition of brand new factory sealed. If you answer this question incorrectly it may lead to your product being RETURNED to you and credit being DENIED.

Note: Brand new and Factory sealed means that all of the original manufacturer's seals, stickers, tape and/or packaging have never been opened, removed, cut or tampered with. Additionally, there can be no damage or writing of any kind on the manufacturer's package.

9. Do you still have the original manufacturers box and all of the original contents?


Please Note: We cannot accept any returns without the original Manufacturers Packaging

10. What is the condition of external shipping carton?

11. Serial number # of the product.
(If the product is still factory sealed, do not open to get the serial number!).

Note: If the serial number noted in our records for the item sold does not match the serial number on the item returned, no credit will be issued and the returned merchandise will be sent back to you. Please do not open the box to obtain the serial number if the package is still factory sealed. Please check for a serial number on the outside of the box.

12. Manufacturer case ID number for defective merchandise

Note: If a product is defective, prior to contacting a PCNation return specialist please contact the manufacturer of the defective item to obtain a Case ID number. This number will allow PCNation to expedite your request. Due to certain Manufacturer policies, PCNation may require a Case ID number to process an RMA request.

13. Request for one of the following:

A) I need a replacement. Please choose option 1, 2 or 3.
1. Cross-Ship - PCNation will process your return request and charge your credit card upfront for the new product being shipped out. Once the product has been returned back to our Returns Warehouse we will issue credit back to you credit card for this first unit.
2. Replacement - A replacement will be sent to you once the merchandise has been returned and processed by the Returns Warehouse. The funds from the first order will be applied to your replacement order at that time and your card will not be charged a second time. If you choose Replacement, please keep in mind that it may take a few weeks before this second unit is shipped. If you require a replacement unit immediately, we encourage you to choose the Cross Ship option.
3. Repair - PCNation will be happy to send your merchandise back to the manufacturer to be repaired, on your behalf.

B) I do not need a replacement. Please explain in detail: "

"easy to navigate. I would like to see some more indepth descriptions of the products as well as carrying batteries for the camcorder I bought."

"Very pleasant experience. Great communication, fast shipping."

"Stay away from these guys.

I ordered a PNY nVidia Quadro fx1400 video card (listed on their site as "ships within 24 hours"). The next day I was notified it was back ordered - even though the PCNation web page for this item still said it would ship within 24 hours.

2 weeks later, I emailed PCNation asking why my item had not shipped. They wouldn't directly answer my question. They instead told me I would have to wait even longer.

After 3 1/2 weeks of waiting, I had had enough. During most of my wait, the PCNation web site listed my item as shipping within 24 hours. I canceled my order and threatened sending a complaint to the Office of the Illinois State Attorney General. Magically the item was suddenly in stock and ready to ship! At that point I decided PCNation was not trustworthy and walked away.

I don't know what these guys are up to. Are they incompetent or running some sort of scam? Maybe they like to keep a large order backlog to minimize the cost of carrying inventory.

I do know that I will NEVER do business with PCNation again. I advise everyone to stay away."

"What a pleasant experience! This company sets a standard for customer service that is by my experience unmatched in the industry. Great folks, even better prices, and a desire to do the best job possible. I can't rate PCNation highly enough."

"chose this seller for good price and free 3-day shipping, but would have been better off to pay a little more and purchase elsewhere. Order shipment was initially delayed because I needed to ship to different address from shipping address, but I only found out when I called to ask why item had not shipped. If someone was going to contact me, they were sure taking a long time. Next, the item shipped as "ground" rather than 3-day as I had requested. I had been counting on receiving my order by a certain date based on the 3-day shipping, but now it will be late. This seller is probably fine if price is your only consideration, but don't expect to receive your order quickly, and don't try to do anything but straightforward shipping to your billing address."

"I am not pleased with PCNation.com. They are not truly an online seller. This company wants to do business on the phone. I placed an order on the 18th of November and received an e-mail from them on the 21st saying that I must call them before my order can be processed. (I guess I wont be receiving my order in 3 business days!) Well...either my credit card information was correct and the charges were accepted, or not...why do I have to call? PCNation claims that it is for my own protection, to prevent identity theft, so they want to talk to me on the phone to get MORE INFORMATION!!! What a joke! Why would I give more information than I already did? That information is more than enough for every other online purchase I've made in my life, why is it not enough for PCNation? I don't know how this will end, but either way, I will not deal with PCNation again."

"Great experince, I will be back and I will recommand to all"

"PCNation Did A Stand Up Job Getting My Order Packaged & Out Of Their WhereHouses In A Timely Mannor. But What Happened From There (Although Not Their Fault At All) Was Entirely A Different Story!| Day0)I Placed My Order Rather Late On A Tuesday Night/Wednesday Morning.| Day1)Later That Same Day I Recieved Confirmation That Both Of My Items Had Been Processed & Shipped.(Sweet!)| Day2{Thurs}) I Recieved My Tracking Information. Two Different Packages From Two Different States. Hmmmmm Concerning.Day3) I Recieved The First Half Of My Order Before Lunch(Beautiful).Day4&5) Sat&Sun (nothing of course). Day6)I Hope The Second Half Of My Order Arrives Today Even Though The FedEx Website Says the Estimated Delivery Date Isn't Until Tuesday (Day7)! Conclusion: PCNation Did A Fine Job Getting Me Processed & Out The Door. Just Make Sure You Pay The Extra Couple Of Bucks So You *DON'T* USE FEDEXground FOR YOUR DELIVERY OPTION. My Package Sat @ A FedEx Sorting Facility For Three Days! Why? Hey FedExGround- Guess What? "You Guys SUCK!!!""

"I found the site easy to navigate and easily found stocking and shipping info. Very smooth transaction. Lightning fast shipping. Good communication."

"Wow, site stated that hardware I wanted to order was in stock.

It was not in stock and took 2 days for the company to notify me that it was not in stock.

There is a sham going on.

officenation.com is the same company and their site still says it is in stock.

I just got a call from someone at pcnation.com - wanting to make sure I wanted to cancel my order. I explained my situation, and brought up the officenation.com stuff. Deaf ears.

I am not happy and my order was canceled because of this sham."

"Excellent customer service. PErson i ordered from even gave me his direct line if there was a problem. Highly reccomended."