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PC Direct

427 reviews
4.41 / 5


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Product & services pricing
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Verified
5/5

2004-12-17

"This is a First Class Company!!! I purchase systems from them all the time for my customers. The prices are some of the best that I have found on the net. They also have super fast shipping!!!
"

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Variety of brands and products offered
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Verified
5/5

2004-12-13

"Excellent service on my first order form this company. I went there after knowing of their excellent rating here on RR - I have known of their top rating for some time, I just finally had a reason to use them.
I wanted an "entry level" system for my 5 yr old daughter's first computer and emailed them for information. I received a prompt response with the information I needed, and the email contained complete sentences and perfect grammar! I replied, informing them that I had ordered a barebones system from them instead of the more expensive, complete system that I had originally written about. Again I received a prompt response welcoming me to their 'family' and thanking me for making the purchase.
I was emailed a tracking number 2 days later and received my system a couple days after that.

I will order from them again without hesitation if the need arises.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
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Likelihood of customer recommendations
Variety of brands and products offered
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Verified
5/5

2004-12-09

"This was my first order from PCDirect.com. I have to say that the transaction was excellent in almost every aspect. I ordered a Demon Gamer PC case and received it in four days. This is the first time I've ever ordered a PC case and the vendor has actually taken the time to pack the oringinal box inside of another box using sufficient packing, which resulted in absolutely no shipping damage. I'm very impressed. So impressed I ordered another case that same day. I actually received that case in two days."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
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Verified
5/5

2004-12-09

"Everything went very smoothly and quick. Very good experience. Would do business with them again."

Detailed Review Benchmark + -
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Ease of ordering online
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Verified
5/5

2004-12-09

"Totally smooth transaction. Ordered online for a great price and received item a few days later. Will definitely order from again."

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Variety of brands and products offered
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Ease of ordering online
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Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-12-06

""

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Variety of brands and products offered
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Verified
4/5

2004-12-04

"I'm very pleased with my first online purchase experiance with PCDirect. Everything went fairly smoothly. I even had a "special order" request for an item not listed on thier web page. PCDirect got the item for me quickly AND at a good price. I especially liked thier pay by C.O.D. option, which made me feel safer about ordering. I'm a little nervous about giving my CC info to dealers I dont know well. After this experiance with them, I will feel better about trying that payment method out next time, which there most likely be.
Happy customer, John
"

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Overall quality of the company
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5/5

2004-12-03

"I ordered a sparkle nvidia geforce 9800 gt video card and wihin 2 business days via regular mail it was at my door. this pucahase reminded me of all the purchases I have had from pc direct, fast and efficent. I had called the day before I ordered the card and the service rep was informative and polite as they have been in the past. this card plays all my games without a glitch, there is no external power needed and no crashes. I play a lot of shooter mulitplayer games online and this card suits my every need. Thank You Pc Direct !"

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Verified
1/5

2004-12-03

"Placed an order. On their website, it said processing, after a week, I called them as the status was still processing. They said it was already sent out, and delivered. Obviously, I never received the package, at that point they were with the attitude, we sent it out, not our problem go call usps. "

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Verified
5/5

2004-12-02

"Excellent Service, Great Product. 99% of our purchases are through PC Direct and we have had no complaints. Staff willing go "above and beyond" to ensure customer satfisfaction."

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Overall quality of the company
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

Verified
1/5

2004-12-01

"LOWSY seller!!!! had my money for three business days and did not bother emailing me to tell me that they could'nt fill the order,I had to call them!!!!!!!
Then they tell me it would be at least three more days before the could recredit my credit card!!!!!!!! BAD sellers!!!!!!!!!!!!!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-28

"Excellent product, fast shipment, overall great seller!"

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Verified
5/5

2004-11-27

"Pc Direct handled our order professionally, and accurately. Everything we ordered was in the box with no errors. I would recommend PC Direct to any of my business constituants for parts or systems. I am very satisfied with the customer service and the time it took for the order to arrive."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
N/A
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
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Verified
1/5

2004-11-26

"This company refuse to honor manufactures warrany and my 2 tries to contract with President of the company left without answer."

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
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Making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Verified
5/5

2004-11-19

"Great products at great prices. No run around, no hassles, just the item I ordered packed well and shipped fast. Excellent store and I will buy from them again. In fact, in another week I'm going to be ordering another power supply which will be my third purchase from this e-tailer. I'm very impressed."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
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Overall quality of the company
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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