"Let's get this out of the way: Based on my experience overall, I would (and likely will) order from this store again.
That said, it was not a perfect experience, so here's my short story: I ordered a white Note 20 Ultra at the beginning of June with a 15-25 business day delivery window. About a week later, I lost my job. So I contacted them to cancel my order and was told they would. 3 weeks later, I found a new job and decided I still wanted a new phone. The Note 20 Ultra was no longer on sale, so I grabbed an Xperia 1 Ii instead with a 10-15 business day shipping window. Another 2 weeks goes by, and I get charge notice... for my Note 20 Ultra order that I cancelled weeks ago! So I contact them and say what happened. But since I actually wanted the Note more, I asked if they could cancel my Xperia order instead and let the Note continue. Constantine, who was speaking with, was agreeable and said he would cancel the Xperia and ship the Note. However, 3 days later my Xperia still hadn't been cancelled. So I actually had to call in to make sure that got taken care of. A little frustrating, really should be more on top of cancellations and shouldn't require customers to constantly pester and follow up to make sure they won't be charged for items they don't want.
Anyway, another few days go by, at this point I'd been charged for my Note about a week prior, but still no tracking number and we were at business day 28 of 25. So I messaged again, and was told that my White Note 20 Ultra would be another 10 business days (at least), but I was informed that he had an identical, same model N20U in stock, in bronze, and he could ship it out first thing the next day. Since we were now in our 7th week since ordering, I agreed, and true to his word it did ship the next day and actually arrived only 2 days after that. The box had the factory seal in tact, and the phone was in fact new, in box, never opened. I've now had it for a week, and the phone is excellent, and the Bronze colour (although not what I ordered) is quite beautiful and classy and I've come to terms with it. Ultimately, everytime I contacted for service, replies were prompt and friendly, and I did receive a beautiful, brand new phone for a stellar price. However, I had to contact a few too many times for my liking, and ultimately ended up getting a different colour phone than I ordered because I was unwilling to wait what would have been 9-10 weeks by the time we were all said and done for something I was told would be no more than 6 weeks when I ordered. So long as you are VERY patient, and willing to be a little proactive on keeping track of your order and its status, ultimately, you will get the phone you want, for a great price. In a couple years time, I will likely order from here again, but if they could expediate their phone acquisition process and get this turn around times down to 15 business days or less, it would go a long way.
Nevertheless, thanks for the N20U, it is awesome. "
"It was pretty straight forward. I researched on the phone that I chose and bought through pda plaza. From website to my door... It was a sinch"
"I bought package Huawei Mate 20X with pen in February 2020. They shipped phone only. No luck for 1,5 year to get a pen from them. Endless e-mails that they don't have it in stock. But pens were always listed on the web site for sale. Not sure why did they lie for. Really unpleasant experience after all. "
"I received my Iphone within 6 days. I'm very pleased with it and I had no problem transferring my old sim card in it. Can't wait to fully use it !!!"
"Very pleased with my new phone and the service provided. Will definitely buy from them again."
"When I made a purchase on the website, it was for a OnePlus 9 Pro phone, but some time after I changed my mind and reached out to them to see if a change can be made to a Xiaomi Mi 11 Ultra - fortunately my change request was accepted but, per the staff I was in contact with, this meant my wait time would be reset to 15-25 business days as advertised. Unfortunately they did go past 25 business days before they shipped my phone, but for me, I was not in a rush to get it so I didn't mind at all. When I got my package, it was the Xiaomi Mi 11 Ultra per my change request! English was installed, phone is in excellent condition! Packaging was excellent!
I'll be keeping my new phone for years to come, but if I ever need to purchase another phone, I'll be buying from PDAPlaza again."
"PDA Plaza is the only place I buy my phones from. Great customer service, they have the products I want and shipping is quick.
Just purchased the Samsung Note 9 and I'm very happy with it. Always new in box, performes well and the stylus is fun to use. The headphone jack is also a bonus as I prefer this over Bluetooth "
"waited a long time (25 working days) but happy to get a good OEM device, good price"
"What a phenomenal phone. Hanging on this for a looooong time. Thanks for PDA for selling and shipping."
"The phone was delivered within the advertized timeframe. Good service."
"I ordered this and waited forever to get it. The site said 15-25 days, so after 25 days I contacted the store. They said it was 25 business days, so I had even LONGER to wait. I think that should have been more clear, but at least they were quick to respond. I ordered May 8th and go the phone June 15th. The phone is awesome and it arrived 2 days after finally being shipped. I would recommend pdaplaza and the zflip to anyone. "
"Really forgotten how many phones I had brought from PDA Plaza, as always with reasonable price and great customer service. This time I brought the Samsung S21 Ultra 5G,they do not have the color I needed when ordering, so they upgraded me to a better color that is hard to get in Canada with no extra cost. Thank you :) "
"I have been buying phones from PDA Plaza for over 4 years. During that time I have bought 7 phones altogether in total. I have never had any issues whatsoever with them. They are very prompt in replying to your questions or concerns. I challenge anyone who say they can buy the same phone cheaper anywhere else. No one can ever match PDA Plaza's prices. Yes, waiting time is bit longer than I like it to be. But if you want to save considerable amount of money, waiting 3 weeks maximum for a phone is not that bad. I am a loyal customer and will remain loyal as I can't think of anything bad to say about them."
"I like the fact that I could pay with interac. Their selection of phones is great too. "
"I Purchased a Mi 11 Lite and they delivered. the customer service dealt with me promptly and were understanding when i kept calling them for news. I got the phone 9 days after ordering. Overall im beyond satisifed. "