ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.08/5
Chance of future purchase:
4.16/5
Shipping & packaging:
3.37/5
Customer service:
4.25/5
Return/Replacement policy:
4.20/5

4/5

2021-04-30

Worth the wait

"It took about a month and a half for them to finally ship my S21. For the price, it was totally worth the way. They were quick with their responses to my emails with updates. & Due to the longer-than-expected wait, they offered to express-ship it at no extra charge, which came in less than 2 business days. I love my new phone! :) Would buy from them again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-04-29

Great service!

"Fast delivery! Amazing customer support!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-04-28

Excellent value

"I was skeptical at first for ordering a S21 Ultra for such a cheap price, but when I got the phone the product was flawless.
Everything was as advertised.
Would buy again.

For clarity, the reseller offered $5 refund for the review, but the review was not biased.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2021-04-25

Great Customer Service

"Like most of the reviews I've read, things were slow to get rolling, but once things started, things happened fast. I'll definitely be shopping here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2021-04-22

Great prices, but there's a reason for that

"I ordered 2 North American versions of the Samsung Galaxy S21 Ultra in February. The website indicated 15 to 25 business days for shipment. After 5 weeks, I hadn't heard anything so I contacted them. It's a good thing I did, because they said that they couldn't get those phones. They offered me the Chinese versions instead saying that those ones would be able to ship within a week. One of them did, and the other took 3. I'm also waiting for one refund that they confirmed that I would receive, as well as another refund that would just make sense considering the extreme delay and the fact that the phones I received had lower sale prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-04-12

Fast communication and Good product

"I ordered the Sony 5ii pink and Liquid Screen protector from PDA Plaza and I am happy with the product that i got. The phone is brand new and run smoothly. It was cheaper than most online store and it arrive pretty quickly. They also response pretty quickly if you email them. I didn't find the Liquid Screen Protector useful and they were happy to refund it. It is a trustworthy establishment I would recommend PDA Plaza to my friends.

Thanks
Chris
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-04-02

PRODUCT FEEDBACK

"I ordered Sony Experia 1 Mark 2 from PDA PLAZA. I can proudly say that they have Great Quality Products and excellent services throughout. This makes the company so awesome. I would like to recommend this company in order to buy quality products at the best prices.

Loved everything, thanks PDA PLAZA .
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-03-31

Samsung Z Flip

"Amazing phone as expected.
Delivered in estimated time frame.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-03-29

Great Communication

"I ended up changing my mind and asked to cancel my order which they did without hesitation. Prior to that, their communication was excellent and professional and they answered all of my questions. I will definitely be back when I decide on which cell phone to purchase. Nice people to deal with and their prices can't be beat. "


5/5

2021-03-27

Great Products and Service

"I spoke with PDA Plaza around 5 times and they were very knowledgeable, helpful and polite. I bought the Mi10T Pro and I love it, it was as described."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2021-03-26

fulfilment slow but precise and friendly customer service

"First it was bit hard to understand the difference of in-stock item vs factory order item but the customer service always answered to any query fairly quickly and precisely. I mistakenly placed an order for the factory order item for cheaper price, but since I wanted the phone ASAP, I asked the customer service to see if I can change it to in stock item by paying the price difference and they accepted.  The international shipment to Japan took more days than expected but the Fedex tracking has been fairly transparent so there were no worries. iPhone 12 mini A2398 is sold only in Canada and Japan.  Shutter sound can be switched off only on the Canadian model so if you live in Japan and want this feature, PDA is the way to go.   "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-03-17

Great customer service!

"Communication was great and customer service was always there whenever I needed it. My phone is working fantastic for now! Thank you PDA Plaza"


5/5

2021-03-03

My experience!

"I really like my new Samsung z fold2. Great purchase for a very low and competitive price!

I had some suspicion due to its extremely low price but the phone finally came in a completed sealed and original box as advertised.

The same goes for the transaction which went through without issues.

They even included a free adapter for the phone so it can charge in another corner and region of the planet!

I highly recommend PDA Plaza!

I will absolutely purchase again from them in a few months once I get tired of this phone lol
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2021-03-02

Don't buy, they will not honor the manufacturers warranty.

"Really sad. I had purchased three handsets from them, and my last, a Sony Xperia 1, was defective within the first 4 months with camera failure.

I contacted them, and someone named Alex, sad they would arrange the exchange.

Then, a nightmare.

A string of emails, going back and forth for 4 more months. Them promising me, they'd get to it.

It never happened.

Sham
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-03-05
A rep from PDA Plaza, lorelie.bouchard, has responded:

“We provide 30 days of warranty from our store and one year from the manufacturer. That is a standard warranty for all online merchants, which you read and agreed to when you accepted our Terms of Use.

You contacted us about the issue over three months after receiving the order. Thus, you only have the manufacturer warranty left. You have to contact Sony to get the phone repaired as you still have a manufacturer warranty.”


4/5

2021-01-05

Smooth Experience

"My experience went smoothly. Got an amazing phone for a good price. Shipping was also quick. Recommend"