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Product & services pricing
4.18/5
Chance of future purchase:
4.25/5
Shipping & packaging:
3.49/5
Customer service:
4.37/5
Return/Replacement policy:
4.19/5

Verified
5/5

2022-07-05

xiaomi

"I have been a returning customers of theirs and everytime the orders go through without an issue. I have been buying all the new xiaomi models from them over the years and havent been disapointed. very good customer service and even better prices"

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1/5

2022-07-05

Don't buy anything

"I have a very bad experience with PDA.i was looking to buy a cell phone and decided to give them a try.man I made a big mistake.shipping is over 2 months.u can't get any faster than that.so many email traffic so many lies.i had to cancel twice my vacation plan cuz I believed both times they will deliver their promises.nope they did not.if u complain enough just to make u feel happy they will created shipping label so they steal another week or so from you.do yourself favour and don't order anything from them.being inexpensive should not be cheap.u should let people know what's going on.and don't give fake promises.hope u guys get bankrupt so u ll know how to do honest business.stay away if u want to have a no stress
"

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Rep reply posted 2022-07-05
A rep from PDA Plaza, lorelie.bouchard, has responded:

“To keep it short, you purchased your phone on special sale with a shipping timeframe of 15-25 business days as indicated on the product page. The deadline was June 30. We shipped it on June 30 but Canada Post only picked up the package on July 4 because July 1 was Canada Day (holiday) and the rest were weekends.

We apologize for the 1-day delay but there's no need for you to overexaggerate yourself so much, this isn't drama class. We even shipped it Express Post (instead of Expedited as you paid) as compensation for the single-day delay.”


Verified
5/5

2022-07-04

Excellent

"They're great! They have a huge selection of phones and the prices are unbeatable. The customer service is also top-notch. They were very helpful when I had a question about my order. I will definitely be shopping here again!"

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Verified
4/5

2022-06-29

Good experience

"I really like the selection of smartphones at this online store. They have a great variety of brands and models to choose from, and the prices are very reasonable. The website is easy to navigate and the checkout process is quick and simple. I would definitely recommend this store to anyone looking for a new smartphone."

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5/5

2022-06-27

Excellent customer supp

"Excellent client care. rapid shipment I recommend them."

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4/5

2022-06-24

S22 Ultra

"Excellent service, really quick and helpful, with the spare phone charger, which is appreciated."

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5/5

2022-06-21

Phone arrived in 5 days.

"My phone arrived in five days. They are quite effective! The ordering procedure was simple, and the product was excellent."

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4/5

2022-06-20

Quick replies and shipment

"Fast reply and shipment! Very happy with my new oppo reno 8 pro+ Thanks"

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5/5

2022-06-17

Communication is superb

"Communication was excellent. Quick delivery. The phone is exactly what it says it is. Highly recommended!"

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5/5

2022-06-14

Much faster than anticipated

"Excellent communication and prompt delivery! I'm in love with my new xiaomi, which I got for such a wonderful price! Bonus points for adding a phone screen protector and case!"

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4/5

2022-06-13

Cant complaint

"Overall, it was a good experience. Shipment was mid but the good price makes it worth. Can't really complain."

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5/5

2022-06-12

Good experience

"I bought my OnePlus 9 Pro (NA variant) from PDA Plaza around 10 months ago. The other reviews mentioning long shipping time are spot-on (think it took around 6 weeks), but if you don't need a phone *now* I think it's well worth the wait for the difference in price versus buying from a big-box store or carrier. The phone I received was exactly as ordered and factory-new. I have been able to install OTA updates as expected."

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5/5

2022-06-09

Placed an order for a S22 Ultra

"I bought a phone and had to wait about three weeks because it was on sale. I wrote them, and their customer care was fast to respond and address my questions concerning their timeframe. So, even though I had to wait, their customer service was outstanding. Before I placed my order, I received a voucher for free shipping and they responded swiftly to my inquiries. The wait was really worth it."

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4/5

2022-06-08

Great experience

"Shipping was quick, the pricing was reasonable, and the customer service was excellent!

The only thing that detracted from the score was the fact that when I contacted them, they informed me that the Mi 11 Ultra was only available in white.

They immediately replied with a message indicating they had arranged for a blue phone to be sent to me, but when it arrived, it was still the white version.

Because it was the EU version, they added a North American 3.0 Fast charging plug for me. I strongly recommend them:)
"

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1/5

2022-06-08

AVOID at all cost!

"I have ordered a phone way back this January with the expectation to received the phone within 25-30 working days. After the said time frame had gone and passed, i sent emails for an update and the always reply that there were problems with shipping due to a whole bunch of reasons. After 2 and a half months of waiting and still nothing from them to show any progress, i decided to cancel my order which they agreed to refund me in full. But unfortunately they are unable to send the full amount back due to "Limitations" in sending money. The full price of my order was 2,600 CAD. They have sent me my initial refund amounting to 1,000 CAD after 2 weeks of back and fourth email, and the other 1,000 CAD after a MONTH!! And up until now im still emailing about the remaining 600 CAD which they always say that they will look into it.

If you are thinking of buying from them, i suggest you go look to a more reputable store, and if you are dead set on buying from them, please do not be like me and use PAYPAL not INTERAC as this would ensure you have a back up options to get your money back in case, which would likely to happen, something wrong would occur.
"

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Rep reply posted 2022-06-08
A rep from PDA Plaza, lorelie.bouchard, has responded:

“Hello,

When you requested to cancel and refund your order, we issued you a refund via the same payment method you processed the order with, which is the Interac e-transfer.

But your bank was not letting the transaction go through for some reason so we tried it again and it did not go through. Perhaps the amount was too large so we decided to make the refund in individual batches so to if your bank would work this time. Therefore, we decided to issue the refund via PayPal which worked. You have all of your funds with you... The refund was issued. We emailed you regarding this but got no answer.

As such, it is not our fault your bank couldn't process the transaction back to you via Interac so we were compelled to do it via PayPal. This all caused a slight delay but once again, this was not under our control.

Regards,”