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Verified
5/5

2004-11-30

"Ordered an ASUS W1N - Proportable had the configuration I wanted at a price I could live with. Would have liked their standard 3-year warranty, but Justin explained that they were solely a reseller - their warranty is for computers they put together. Delivery was prompt and the follow-up to make sure I was satisfied with my purchase was appreciated. I will be buying more laptops from Proportable and will certainly recommend them to my colleagues."

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Variety of brands and products offered
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Verified
5/5

2004-11-24

"The attention to the customer at ProPortable is nothing less than incredible. I stumbled on the company in a Laptop Magazine ad while looking for a lightweight portable. Justin O'Dea patiently listened to my needs and made recommendations. In most computer stores I shopped, it was difficult to find a salesperson, and especially one as knowledgeable as Justin, or as concerned about the customer's happiness with the purchase.
He also took the time to walk me through a couple of setup questions that weren't clear to me.
As for the Asus M5 computer I bought, I like it mainly for its light weight. The battery life is not what I expected, but I can live with it. And the keyboard may be a tad small for my large hands, but it's useable. It has a great design, and it's rich in features. At the time I made this purchase, I also considered the Sony VAIO VGN-S150P, but I kept reading negative things about Sony's customer support. In contrast, I read very positive things about ProPortable. So far in my experience, they are all true.
At a time when excellent customer service is hard to find, ProPortable, at least in my experience, is a shining exception.
"

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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2004-11-22

"Great service. Will keep in mind for future purchases."

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Verified
5/5

2004-11-22

"1st is amazing Justin's speed. He answered my questions immediately and completely.
While i tried to send my payment confirmation to Justin, i already had Justin's shipping confirmation in mailbox!!!

2nd is great patience and help with my wire transfer problems. That's true. You can pay to Proportable by wire transfer.

3rd is ability both to select your configuration and to get completely built system. All components are high quality.

4th is ... I checked Proportable credibility (Asus' sales rep, this Reseller Rating and newsgroups) prior to purchase. No problems, (very) good opinions only.

Summary:
I'm computer builder and i'm experienced with American and European e-shops.
Proportable is reliable very good.
"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Overall technical support
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Making decisions on their own
Being knowledgeable
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Resolving problems
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Overall customer service
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-21

"Overall very satisfying experience including very helpful telecon with Justin prior to purchase. Speedy, hassle free delivery. ASUS laptop now used heavily for over a month in business setting exceeds all expectations."

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Is consumer focused
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Likelihood of customer recommendations
Variety of brands and products offered
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Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
Delivering products on-time
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Verified
5/5

2004-11-20

"This is the only company that would sell me an indivdual piece of hardware for my laptop. Not only that, but the speed was phenomenal. One phone call, and the part was up on the order page. Then purchase was simple and delivery was prompt. I'm very pleased, and will be doing business again.

Justin, Thank you for the work you do.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
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Customer service making decisions on their own
Customer service being knowledgeable
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-11-05

"ProPortable is truly a class act.

I am a system builder, and my supplier ran out of a certain part, cd-rom for a laptop. ProPortable gets thier stuff straight from the manufacturer- no third party distro house, like I must deal with.

Now getting into this business, I found quickly that most retailers will not share one bit of advice or help with you if you sell competing product. Justin at ProPortable sent me the drive out, that day, when he only had the drive, and a limited supply at that. Not only did Justin set me up, he helped me out with some advice per better suppliers so I dont get in that situation again. Wow, when most wouldnt say a word, Justin helped out termendously.

Would I do biz, or refer them again? You bet.
"

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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Overall product shipping and delivery process
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Verified
5/5

2004-10-21

"I stumbled upon ProPortable purely by chance, but I'm very glad I did. They were pleasant and helpful both before and after the sale.

The laptop (M6Ne with 1.5 GHz Dothan (715, I believe is the model number), 40 GB seagate drive, 512 MB RAM and standard CD-RW/DVD drive) is great.

The ability both to select exactly what (modular) parts you want and to order the computer without an operating system is very welcome in an age of "this is what we offer and you'll take it and LIKE it" stores.

The price seems a bit high when you first look at it, but it's actually in line with what you would pay for the same configuration *AND THE 3 YEAR WARRANTY* (which is offered standard by ProPortable) from any other vendor. And even were that not the case, $100-ish dollars is a small price to pay for personal service. Plus, much to my surprise, the computer came with quite a nice bag to carry it around in.

All in all, a great experience and ProPortable is now the company I recommend to anyone considering a notebook.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-10-15

"This vendor filled in at the manufacturers' request. Contact was made telephonically and then through e-mails. Justin O'dea went over and above just getting me what I needed. He explained his company policy and the reasons behind them. My parts came as expected and when I needed further assistance, he was right there. Customer support was excellent. Nuf said."

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Verified
5/5

2004-10-14

"I was very pleased to get my new A730 so quickly. I thought it would take a few days to process all the pre orders before my order was shipped, but it came the next day."

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Is easy to do business with
Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-13

"No problems with purchase of an Asus laptop. Would buy from ProPortable again."

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Making decisions on their own
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Web site being easy to use

Verified
5/5

2004-10-08

"AMAZING! It has been a while since i bought the laptop. The whole purchasing process was smooth and awesome. Justin answered every and any question. More than four months into use of the laptop and I love it more and more every day. As soon as I get more money, I will buy another laptop from this company!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-08

"My experience with Proportable was just great! Justin was immediately responsive to my order. Even to the point of emailing me back within a few hours saying that they were working extra hours and would most likely cut their normal build time down from 5 days to the next afternoon. Indeed, that's exactly what happened and I had the computer within another day. He was very attentive to a couple of setup issues I had with the unit. I'm completely satisfied and would order from them again in a heartbeat. I highly recommend this company!"

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Verified
5/5

2004-10-07

"i have to say at first I was a little reluctant in ordering from PROPortable due to the location and item pricing but decided to go ahead and give them a shot and as soon as I submitted an email inguiring about the Asus a730 Pocket pc, literally within 15 minutes I had a response from Justin O'Dea answering all of the questions I had asked. I knew then I would have a pleasant experience ordering from him.

Justin has IMO, gone beyond the call of duty in regards to getting me my order and I thank him dearly for it.

I will definately be going back to his company for future purchases if for nothing else because of his commitment to satisfy his customer. I felt like an actual customer not just an order number, even before I placed the order.

I highly recommend Proportable and Justin for there superior service.

Thanks again Justin.
"

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Verified
5/5

2004-10-07

"excellent service, would by from them again, highly recommended"

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