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5/5

2003-08-28

"Ordered a Toshiba laptop WiFi on-board expansion card Monday morning. Selected 3-5 day ground. To my surprise, product arrived Wednesday, well packed. Great price, too!"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall web site
Speed of web site
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5/5

2003-08-20

"This was my first order with Page. I received an instant email and received a tracking number within hours. This to me is very important. I received my order fast, ordered Thursday night and it was on my door step Monday morning. I will be doing business with Page Computer again."

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Is consumer focused
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-08-14

"Professional company, had UPS tracking # in 24 hours. Best prices on CH Products Rudder Pedals and Flight Yoke. Reasonable shipping charges, product arrived in 4 business days."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-05

"There was a mix-up regarding the billing/shipping addresses. Page Computer shipped a second monitor out and it was received within 2 days. I am so pleased with the action taken by this company."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-02

"I ordered a Nikon digital camera, these guys had very good pricing and indicated it to be in stock. Camera came really fast, well packed and works just as it should."

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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-08-01

"These people are a joke. I placed an order for a Sony StylePro CPD-E440/B 19" monitor and they said if the order was placed before 11:00am PST, it would normally ship the same day. Anyway, I used an alternate ship to (which in my experience from previous employment on an online retailer, only delays the order when using an AMEX card as they won't approve the charge if the alternate ship to isn't on file) but a day went by and I finally get an email telling me the alternate ship to was approved and the order should be shipping soon (I buy everything online, I mean everything online and this has never happened with my bank so whatever… I let that slide) Another day goes by and I hear nothing, not even an email. The site's order status page gives an error when checking status. Shows a table, but the table is empty. (Their expertice extends all the way to the IT room it seems) I try calling and get a recording from someone whose English is very poor. What a Joke! I finally get to check the status today on their site and now says the order is cancelled!!!. I email them, I get no reply, so I decide to call again and they finally answer just to tell me that yes, the order was cancelled, as if nothing ever happened. I ask why and the rep tells me that they just don’t have it anymore. When asked why not even email me so that I could order it from somewhere else as I had a deadline to meet on this order for a client, and the rep just stays quiet. I guess there isn’t a reply for this on his script.

Trust me, pay 10 more bucks and go with the next vendor. The good reviews you see here are nothing but pure luck. If you order something from these guys and they happen not to have it in stock or you ask for something as complicated as them shipping it to an alternate address, you’ll be in deep trouble. They just can’t handle it… These people are not worth the time and hassle. In this day and age there is no excuse for poor service when it comes to online ordering. Look at newegg.com. AVOID LIKE THE PLAGUE!
"

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Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-28

"I ordered a flash unit on Tuesday the 22nd and a telephoto lens on Wednesday the 23rd, I received the flash on Thursday the 24th and the lens on Friday the 25th. I used the cheapest shipping and still received them in 2 days. Good prices and excellent response time. I will order from them again when the need arises. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-07-28

"I bought a Sony tripod from Page Computer and found out after I got it that the remote would be useless with my DSC-P72 digital still camera. I RMA'ed the product immediately in its original packaging and everything. Despite this, I was charged 15% for restocking and shipping was not refunded. Thanks for wasting my $20.00 Page Computer. I will never buy from this company again, ever."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-25

"Purchased a Logitech cordless joystick thru Pagecomputer. My order was placed when I mistakenly walked into their office on Melrose Ave. Still, my order was taken, the people were polite and courtious. Best of all, my order was recived by noon the next day. My experience with Pagecomputer was a favorable one. Should the occasion arise, I would order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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SHS
5/5

2003-07-24

"It was amazing to receive my HP 935xi digital camera and dock within 48 hours of placing my order with Page Computer. That's fast service,I've shopped with them before and will again. They really do have the best prices on the internet....Susan from New York"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being trustworthy
Customer service being knowledgeable
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Overall web site
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5/5

2003-07-16

"They had the cheapest price I could find on a power inverter. Ordered on Sunday (7/13), got it today (7/16). Very Quick!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-07-16

"I purchased a Canon photo printer from Page Computers 7/13 and it arrived today 7/16.

I am extremely pleased with their service and look forward to ordering from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-15

"Excellent product selection and great prices. Orders have always be shippped fast and on time or ahead of schedule"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-15

"I was a little worried after placing my order for a 19" Phillips monitor, because the day after I ordered it, the price jumped $20. However, (to my surprise, I must admit) my order arrived promptly after the July 4th holiday weekend with now problems"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-15

"My order was shipped so quickly. I ordered on the Internet on Saturday night July 5th - a holiday weekend and my shipment arrived the following Friday - safe and sound. I appreciate their professionalism in emailing me to be sure I was kept up-to-date as to the progress of my order. Great Job - I would definitely order again from Page Computer..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site