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1/5

2003-07-14

"It is so unfair that every customer but me looks satisfied with what customer service provided. I feel upset at the fact that my order has NOT been arrived yet, considering my order date is back to on June 11th, 2003. After three weeks that I ordered, I was noticed that there are some problems and I may be able to cancel my order or re-order it if I wish.
I did cancel my order by replying to their email. Unfortunately, Mr Denis Gorbonosov emailed me back that I could not cancel my order since they already sent me my package. I was impressed how quickly they dealed with their customer's request contrary to customer's desire; "they quickly sent me my order when I wanted to call it off"
But, I made my mind to receive it instead of refusing it and came to FedEx office to bring my package back home. Disappointingly enough, what Mr Denis Gorbonosov said was fake. He said that my order had been sent, but my 17" LCD was not included in the box. How come he can say that my package has been re-ordered and sent to me, by sending me an incomplete package?

Now I keep emailing them what I still need to receive almost everyday. What in the world am I doing as customer? Should a customer keep reminding sales representative or customer service of what he is supposed to receive?

Hey, Denis. What on earth do you think you are doing?

Jason Chung
Electrical and Computer Engineering
System Administrator in Computational Electronics
Beckman Institute
University of Illinois at Urbana-Champaign
61801, IL
"

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5/5

2003-07-14

"I'm very impressed by the service. After the Palm Store messed up my order, I needed this item very quickly for an international trip. I got it within two days from Page. Exceptional communications kept me notified of the status. Very good service! I'll not be shopping at the Palm Store again."

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Overall product shipping and delivery process

5/5

2003-07-09

"I purchased a Lexmark X6150 printer on Tuesday and it was delivered Wednesday morning at 9:30am. Can't believe such fast service. The price was the best on the net. These folks are on my tell a friend list. There site is easy to navigate and not confusing. A pleasure to do business with."

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Overall product shipping and delivery process

5/5

2003-07-09

"I recently ordered an external hard drive over a holiday weekend and two (2) days later it was at my door !! Not only do they have the best prices, but the service was outstanding !! Many thanks !! Will use for all my computer needs in the future !! Sincerely, Sylvia Stanczyk, Islamorada, Florida Keys"

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Is easy to do business with
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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-28

"I ordered an HP cp1700ps from Page in the wee early hours of the a.m. opting for regular shipping and it was at my door 36 hours later. I was desperate to replace a very necessary printer which had irrecoverably seized and found Page offered highly competitive pricing with quite reasonable shipping charges for a large, heavy item compared to some other sites. Ability to check “real time” availability was appreciated, and order confirmation was immediate. I'm blown away, back in business, and most thankful for the fantastic turnaround!"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
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N/A

5/5

2003-06-25

"These guys are fast! They had two of the items out of three and had the third item dropped shipped from an associate seller. Within California with Brown Label UPS, it is effectivly overnight at a cheap price. Their prices are very competative even with the sales tax I must pay.

Keith
"

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-24

"Very pleasant experience, accurate and very fast - overnight delivery in great condition. I will definitely use Page Computer again, and highly recommend them."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
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Ease of ordering online
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5/5

2003-06-11

"this was my first experience with page computers. i purchased 4 ups systems on monday june 9 and received them all on june 10...for the mere price of ground shipping! page computers had the best overall price for this particular order and i will put them on my short list of vendors to check for future purchases. my experience with page computers was outstanding! i recommend that you consider them for your purchases as well."

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

2/5

2003-06-11

"I was ready to be impressed by Page, as I liked their website and especially their cool inventory status pop-up window. Unfortunately, the information was BOGUS. After I placed my order (the reported inventory was 5) they emailled me back a few hours later appologizing that they didn't have the item, and wouldn't put it on backorder.

Note to website operators: If you display inventory counts, MAKE SURE IT'S AT LEAST CLOSE.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-03

"This is my second time ordering from Page Computer, and both times have been wonderful. I ordered a Sony InfoLithium battery and AC adapter for my camera. Both arrived very quickly with great packaging.

I actually bought my camera from them last year. I am very pleased with their quick service and very low shipping prices. Highly recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-02

"I ordered a 17" Viewsonic monitor from them after finding they had the cheapest price on priocegrabber.com. I checked their rating here and decided that I was safe in ordering from them. I did have some trouble using their web site as their checkout process was not working correctly. I am not sure if this was something they always have trouble with or if they were experienceing some difficulties at the time. Either way I just called them and placed my order over the phone.

I never received an email with my ups shipping number, but I was happily surprised when the monitor showed up at my door two days later. That was pretty impressive considering it only took two days from the day I ordered for the monitor to go from Cali to Illinois. Great job Page Computers and UPS!
"

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5/5

2003-05-22

"Ordered a SCANJET 7400C on 5/20/03 at 8AM. They had lowest price on Pricegrabber, 404.66 + 13.25 S/H. Item delivered to me 5/21/03 at 1PM in central Florida from their Miami warehouse by FEDEX ground. No sales tax. Their order page led me to a $50 rebate I did not know about. Scanner works fine. What's not to like?"

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Is easy to do business with
Is consumer focused
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-20

"Ordered a pentium 4 2.4ghz 800fsb proccesor on friday night ($200), it arrived on Tuesday!! this was way faster then i expected, since they dont process orders over weekend. Used pricegrabber to find that they had the lowest price's too. Kept me informed by email, and i dont think there was anything more they could do to make this a better experience. 100%, A++, 2 thumbs up."

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Overall product shipping and delivery process

5/5

2003-05-18

"I placed my order on May 11, a Sunday, and it was shipped on May 13, arriving via UPS on May 16.
You cannot ask for better service than that!
The price was right, the product is excellent.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-13

"I have purchased from this company several times. Each time the items were in stock, they arrived in great shape, and at a good price. I have had no negative experiences here. Will continue shopping Page Computer until the goof it up for me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use