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1/5

2003-02-02

"Poor packaging. Didn't ship replacement in timely fashion as promised."

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3/5

2003-02-01

"I ordered a printer replacement part Wednesday afternoon, second-day air. Through the order status function on their website, it was promptly listed as shipped, with no tracking information available. I was skeptical and kept checking back for tracking information. I used their online customer service request to ask for a tracking number. I didn't hear back, but the item arrived Friday morning, which was fantastic. Shipping speed and price were super, but the availability of tracking information and customer service were poor."

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5/5

2003-02-01

"Fast, fast, fast!
It took me less than 5 mins to place the order. Got a confirmation email same day. Tracking email arrives next day. Product at my door day after that. Wow, and the best price to boot. Monitor looks great. Will buy again from this site.
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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2/5

2003-02-01

"Very poor seller. Was drawn to them by low prices, but whatever few dollars I saved wasn't worth this hassle! Day after the order was placed (1/27), they charged my credit card and it went through. Status on order changed to In Process. On 1/29 charge posted to account. In the meantime, called on 1/29 for status, was told order was shipping out anytime. Called Thursday 1/30 for status, was told someone would call me back and they never did. On Friday 1/31, was told there was a problem with the shipping address and they hadn't verified with the credit card company until 1/30. That means it took FOUR, count 'em FOUR days for these people to verify a known good shipping address on my card. As of this afternoon I got word the item is shipping out on Monday (2/3), a full 8 days after the order was placed. The only thing saving the experience is that after enough complaining they are shipping it from a warehouse in the same state I am in, so it is only a 1 day delivery, which helps a bit. But every time I called in to this company I got a different story. Don't plan on placing an order here unless you are willing to wait and keep a sharp eye on the process."

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
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5/5

2003-01-31

"I received the item I ordered incredibly fast. It just took 2 days although it was ground shipping."

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1/5

2003-01-31

"Ordered on 1/28/03. Page informed me on 1/29/03 that they could not process my Visa (unknown reason). I immediately gave them another credit card #, and told them if the item I ordered was not out of stock, inform me immediately and cancel the order so I could purchase the item elsewhere. They did not inform me until 1/31/03 that the item was out of stock. Furthermore, the item is now out of stock EVERYWHERE, so I can no longer purchase the item.

Thanks for nothing, Page Computer.
"

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5/5

2003-01-31

"Wonderful company to deal with. I immediately received an email confirming my order. Their check the warehouse feature was invaluable, I knew before I ordered the all-in-one was in stock. I could track my purchase from warehouse to my doorstep. I'll certainly be using them in the future - they deliver when promised!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-30

"Third purchase through this company and all my orders arrived super fast. Nice easy to use site and the search always brings up the item I am looking for. Good prices on the shipping and the products. Will use them again."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-29

"This is the 3rd time I deal with them, I bought a lcd monitor, good price, prompt shipping but it does have one dead pixel though. I think it's probably normal so did not ask for exchange."

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5/5

2003-01-27

"No problems here, fast shipping and item was as advertised. Order
was placed on 1/20/03 and received on 1/23/03 although I did not
receive the shipping confirmation and tracking email untill after
the package was received.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-01-27

"Still awaiting shipping information &
shipping charge more than twice actual cost..
"

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N/A

5/5

2003-01-16

"Amazing service! I ordered the Harman Kardon Apple Sound Stick speaker system on Christmas Day and we
received it on December 27th! This is exactly what we wanted and for a better price than we could find anywhere else. We saved almost $50. Before purchasing I called and spoke with a very helpful and friendly customer service representative. Thank you for perfect
service! We'll definitely do business with Page Computers again.
M. Flanders
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-01-15

"Page Computer is very difficult to deal with if you have a problem. Just try to find a customer service phone number for them. They sent me a product damaged prior to shipping to me. When I complained (two days after receiving the item)by email, they told me to take it up with the manufacturer. I had to threaten legal action before they sent me an RMA. Still waiting for my credit after a month. They are ok if you have no problems- otherwise, you are in for one giant hassle."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-01-14

"Recent purchase was very favorable experience. Though I saw some bad feedback here and other places and had concerns, Page shipped promptly and most of the items arrived even before I got a tracking number. There were no problems with the items, and the pricing was very good compared to other store offers.

We did inquire several times about the diff. items from customer service, and received a prompt and good response within a day or less, including status (since various items were sent from various locations). Wanted to be certain we would be here to receive the stuff when it was sched. to arrive.

Overall I'd rate them very highly based on this experience. We had bought from them before but not for several years. I will def. buy from them again. While the shipping was not free, the cost seemed reasonable and when you compared total delivered cost from Page to that of several very well known competitors, Page came out signif. better.

Despite my name being similar to theirs, I have no affiliation w/them other than being a very satisfied customer based on the last order.
Overall good experience, pretty fast delivery. Will likely buy again from them.
"

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Overall product shipping and delivery process
Overall customer service
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N/A

5/5

2003-01-09

"Very happy with purchase. I couldn't find a Canon i850 printer in my area, I ordered one from Page Computer on Jan 8th, got printer on Jan 9th. Plus, price was $25.00 less than everyone else. I will definately buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site