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Verified
5/5

2006-03-28

"Emailed Hank, the owner of Performance-Pcs and asked if he would do some custom metal work for my computer. Hank emailed me back within minutes with his POSITIVE response. Can't believe this guy emailed me at 7:30 in the evening with his response. Told him I wanted to drop by his shop and he said "Come on over!" What a guy. Custom drilled some fan holes in my case and customized fans for me as well. Is there anything this guy cannot do? I think not! Even mailed the items home for me! Hank has a die-hard customer for life and I do tell all my friends to look him up! Performance-Pcs.com Rocks."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Overall technical support
Resolving problems
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Verified
5/5

2006-03-23

"This is a great play to buy from. They have great customer service and usually respond to your emails within the hour. Some people complain about the prices are a tad high, but consider that all your wires come sleeved (of your choice in color) and their huge selection. This makes for a really good bargain in my mind in terms of price. I don't mind paying 2 or 3 dollars extra for free wire sleeving and excellent customer support. Look for no other pc mod vendor the right one is staring you in the face."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-03-23

"Stellar products, awesome site, there are things here at PPCS that I've never thought you could buy. I only needed a cable at the time but this store will make you reconsider why you bought performance parts from anyone else. Sales department got back to me with answers to my questions that day and a few times within a couple or hours. Order correction are taken care of lickity split. For a company I took a chance on, you probably won't go wrong here. Fantastic exerience all around. Shipping was done via USPS and was rock solid. I'd recommend this place to anyone that interested in computing.

Great work,

Mark of Tosa
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-03-17

"I ordered a cpu heatsink with a case fan blower from Performance-Pcs. Quick and painless ordering with great customer service with the company when I had an issue with my order. I would definitely purchase from again and recommend it to my peers. "

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Verified
5/5

2006-03-12

"Great price, nice delivery time, good packaging, I will buy from Performance PC's again with out any worries!"

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Verified
5/5

2006-03-11

"Decent prices, some low, some high. Great selection of products, though. Great customer service, very friendly. Fast but affordable shipping (You gotta love USPS Priority Mail). A great overall store! Performance-pcs has moved to the top of my e-stores list! "

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Verified
5/5

2006-03-09

"Went off of the ratings from this site and have to say you all are correct!! Fast service, kept me up to date via email on how the sale was going and had the package with in a few days. I will be a returning customer."

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Verified
5/5

2006-03-09

"I purchased a window mod for my computer and had it ship 3 day UPS. I ordered it on a Tuesday evening and it arrived the NEXT DAY! It might help that I'm located in the same state but still! I was updated immediately with all shipping information. The item was packaged extremely nicely and with care. The price for what I was looking for was the cheapest around. Site is easy to use, ordering is simple, A++ All around! Needless to say I'll definately be ordering from them again! Thanks guys! You rock!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2006-02-27

"Ordered a fUnc 1030 sUrface Archetype MBA. Listed as backordered one week, took about a week and a half before it shipped. Well packaged, no problems!

Hank at PPCs contacted me to explain that they had been told it would ship with the other version of the mouse pad, but it didn't happen so they didn't receive them at the same time, so obviously they couldn't ship them out, as they didn't have them. It's all good now!
"

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Verified
5/5

2006-02-26

"The Deck keyboard is amazing. Most people would think I'm nuts buying a $100 keyboard, but the thing is beautiful. It looks even better on my desk than it does in the pictures. The lighing is superb and my fingers just dance on the keys, and none of those extra keys I never use taking up desk space. I am blown away, now I just have to keep it from my wife!

And the Ratpadz, my G5 mouse just glides over it like it was floating on air. I couldn't be more pleased.

Everything arrived fine, service was prompt and great. Thanks a lot.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-24

"The only bad is Performance PC's has high prices but that have everything for the hardcore modder. And I mean everything which is a heck of a deal... most places you got to go here for this radiator - there for high watt PSU - another place for your pump - not so with Performance Pcs they have it all!

Ship same day or next morning is valuable too. I guess the ferangi in me hates thier prices though - you can find cheaper - easy - but with shipping and multiple stores in a full system setup it may actualy cost more this way.

Boss man Henry is pretty cool dude too - i called him and he knows his cooling - unlike say a ding bat from your typical etailer whose just selling product w/o knowing it's application.
"

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Verified
5/5

2006-02-17

"After a slight mix up with the 2-3 day shipping, Which isn't guarenteed so the rest of you know i recieved my package in good condition and with the pads i wanted, Thank you for a pleasant experiance"

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Verified
5/5

2006-02-17

"I have now placed many orders with this company. From power supplys to custom order sides. I had one problem with usps on one order they shipped to the wrong address and it took days to get straightened out. But as for performance.pcs i have have really good luck. Prompt and can get the most amazing things. I dont mind paying a bit more for what i need mainly because of their service. To be able to trust a company is alot and you can always trust all of the people at performance. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-02-10

"I have not received the order yet but I am already impressed. I have been searching for the Sunbeam Theta TP101 software fan controller card for almost a year and the closest I’ve got was an online retailer out of Australia with a shipping charge of over $80.00 (twice the cost of the cards)! Needless to say I was just about ready to give up all hope of ever getting these into my systems. But when I saw them here at Performance PCs I had to ask them if they actually had them in stock. Within 20 minutes, I had a response to my inquiry from the owner of P-PCs stating they had them! Color me surprised! I just placed the order, got my confirmation and will follow up as soon as they arrive and will give an update.

UPDATE:

It's been less than 24 hours and they have already sent a "shipped" notice. Wow!
More to follow...

UPDATE Part II:

Well I just received the TP101 boards from P-PCs intact, on time and without a hitch! I guess the bottom line here is Performance PC makes the grade for sure.
Good job folks! Keep up the good work.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-02-04

"Excellent service. Easy ordering. Fast shipping. Email status updates. Quick delivery. My new place for PC mod parts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site