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Verified
5/5

2005-08-04

"03/03/05 - Great service, they were able to assist me to no end as far as questions, the people I contacted were helpful, and they were real people, not mindless reply dummies like some other sites.

07/01/06 - Third order now, just recived it today, These guys really know their stuff and the products are priced to compete with added value of the sleeving kits included on all wired products. Ordered friday, recieved monday! The package actually beat the tracking site updates to my door! When I recieved the box USPS site still read waiting for tracking info. Thanks Hank and performance-pcs.com staff!
"

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Verified
5/5

2005-08-04

" Wow, I live in Palm Bay so I used this store via the pick up method, so I'm not too sure about shipping, (although I suspect it's awesome like everyone says, heh) but I can say that the service was quick and easy. I ordered some Arctic Alumina thermal paste from Performance PCs a few weeks ago to fix a broken 9800 pro heatsink on an IC. Not only was the price competetive, (better than my other favorite computer store newegg.com) the service was excellent and my order was processed near immediately. I was able to pick up my paste within minutes of placing my order. I won't hesitate to buy from this company several times again in the future."

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Ease of ordering online
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Delivering products damage free
Overall technical support
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Verified
5/5

2005-07-27

"an AAA class merchandise and service . since my first order with them, i kept coming back for more. these people are PRO , and they have an excellent costumer support."

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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
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Verified
5/5

2005-07-23

"I've ordered from this store several times and they are great! This is my second psu I have ordered from them and they do an excellent sleeving job! It beats me wasting time doing it myself! Prices are decent and shipping is fast! The only problem I've had was a while ago with an item not being shipped but I contacted them and Hank solved it quickly and shipped the missing piece the next day! So good customer service! Great job Performance-PCs!"

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Verified
5/5

2005-07-15

"Hank Baron owner of PerformancePcs.com knows what he is doing and knows how important it is to provide his customers with his personal attention to get the job done right! Whether you spend $1000 or $10 dollars Hank's commitment to your satifaction is the same. Need to find something you can't find anywhere else? Hank will go out of his way to help you like he has help me. All I needed was some special screws that I couldn't find anywhere in North America. He found them got them in and emailed me within a few days. PerformancePcs.com specializes in wire sleeving the products they sell. So if you are into case modding Hank's crew will get it done for you. Why am I plugging Hank and PerformancePcs.com? Because everything that I've ordered from them has been what I've ordered, processed and shipped usually the same day, fairly priced – and they've gone out of their way to find those damn screws I was talking about. Check 'em out."

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-15

"I received my order this past Wednesday and I know it's not a major purchase but none the less the service and products are excellent. I build and repair computers as a side job but I'm also the IT Systems manager. I can't tell you how much I appreciate professional and prompt service.
"

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Verified
5/5

2005-07-06

"Simply OUTSTANDING to deal with!!! I ordered a customized Lian Li chassis, plus all the trimmings (power supply, sleeved cabling, etc.)... Had EVERYTHING delivered the same week I ordered! The work they do is absolutely first rate and they have always been very helpful in answering my questions and making recommendations. Will definitely order from them again when I build my next rig! "

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
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N/A
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Verified
5/5

2005-06-27

"Wow!

I had ordered a new Antec case around 2pm PST, and needed it delivered the next day (Saturday). A representative (Hank) called from Performace PC within an hour of placing the order, and we discussed my needs, he said he would do his best to get it delivered Saturday within the shipping budget that had already been charged.

Sure enough, the next day, at 10am, it arrived and I was able to get my new system up and running that weekend.
"

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Overall quality of the company
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Is committed to quality products and services
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Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Making decisions on their own
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Customer service being knowledgeable
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Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-06-19

"Ordered a Lian-li PC-7Plus (pre-modded with the quad 120mm fan option) over the weekend. Got a call from Hank Monday to confirm what I had put in the comment section of the order, and had it modded and sent out that evening. The case works great. The 120mm fan he installed in the side panel looks great (way better then I could have done) and really helps with keeping my CPU and GPU cool. I would rate it as a highly recommended store to purchase from."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall web site
Web site being easy to use
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Verified
5/5

2005-05-31

"First time buyer from Performance PC's and building my very first computer. Placed order on a Monday; shipped next day on Tuesday; recevied order on Friday of same week. All case, power supply and thermal bay sleeving and heatshrink were done beuatifully - looks fantastic! Ordered a modified Lian-Li PC-V65B PLUS case, power supply, Plextor 716 DVD and Arctic Silver compound/cleaner. Requested black sleeving and yellow heatshrink on all case wiring, thermal bay and power supply (also requested black connectors on power supply wiring). The sleeving and heatshrinking was a work of art - perfectly done; high quality sleeving and heatshrink; all black connectors on power supply were nicely don.e All case parts, screws and accessories were present. No shipping or packaging problems. I'm glad I selected Performance PC's. They do excellent work. Being a first time computer builder, Hank made a suggestion or two to help me out. I took his advice, and now that I see the results, it was worth it! Hank rocks, and answers Email promptly. Overall, a good start to building my pc. Definitely satisfied with results, shipping and customer service. I would purchase again from Performance PC's. It was worth every penny I spent!"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-05-31

"Excellent e-commerce site. I placed my order a little over an hour ago, and I just received an order confirmation stating it's already been shipped (of course, I did choose USPS priority mail for a couple of Molex adapters). Anyway, they have a great selection of adapters and miscellaneous cables, probably one of the best selections online. Also, I contacted them (I couldn't really determine if it was tech support and/or customer service) via their online contact page, and I received a very informative reply the next day. The only thing missing was some sort of availability indicator on their Web site. Otherwise, it's been a great first time experience so far. I'll update once I receive the order."

Detailed Review Benchmark + -
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products on-time
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Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-05-08

"I ordered a premium powersupply unit from Performance-Pcs and was particularly concerned about the quality of sleeving. The parcel arrived abt a week later at Singapore and i was very pleased with the sleeve job, very thoroughly done! Thumbs up for that and the fast response always given."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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Speed of web site
Web site being easy to use

Verified
5/5

2005-04-21

"Simply amazing, the quality of the products and the packing. You guys made
my day. I was a little worried at first to make such a large order with you
guys. When I got the power supply, I was astounded at the quality and
workmanship. I never had seen sleeving so done so good. You should give the
person a medal or something.

This site rules! I am a extremely happy customer!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-20

"Ordered 2xZalman VF700-cu's for my 2x6800gt's in sli and a couple of sleeved cables that Hank had made up special configured for my system and everything was shipped in 1 day GREAT service and recieved everything in just a few days (I live in Calif ) You can't beat Performance PC...."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-12

"I recently bought a Lian-Li V2100B, a Vantec Vortex HDD cooler and some UV cables from this site as my first order as a new customer.

They quickly replied to my many questions about items and policies in a courteous manner.

Shipping time was spot-on (from FL to WI) and the products arrived in perfect condition (modified case and all!).

Prices are competitive and the site is very easy to navigate. Will buy from these fine folks again very soon!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability