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Verified
5/5

2005-10-25

"This retailer rocks! Fair prices and really excellent personal service from Hank. They custom modded a Lian Li at my personal request and did a super professional job. Their sleeving is top notch. I have only ever received one defective product from them and Hank immediately offered to replace it. They also have a wider range of products than most any other site.
Good stuff!

11-3-05 edit: These guys continue to be excellent. Very flexible with meeting my custom requests, dealing with returns and just being geat people to work with.
"

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Verified
5/5

2005-10-11

"Fast shipping, arrived earlier than expected, great service and comunication!"

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Verified
5/5

2005-09-28

"I must admit I was skeptical at first, with respect to having my beloved Antec True power 430 power supply sleeved by Performance PC. When I received the power supply (today 09/28/2005), I was all smiles :) There was one small miss-communication in that I didn't receive the SATA power cables I requested. I emailed Henry about the issue and in an hour the issue was solved. Henry sent out the SATA power cables the same day. This company is ALL 10's in my book. For all you exotic PC needs, there IS no other source than Performance PC !!!!!"

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Verified
5/5

2005-09-23

"Hey guys. I just wanted to say that I am loving your company. My last
order was a SilverStone Zeus 650watt sleeved power supply and the sleeving
job was GREAT. It also runs much cooler than the Antec true 550 that it
replaced. I love your store and selection and I recommend you guys to
everyone.

Thanks Again
Gregory J
Abnormal Studios

ps. current order arrived early! I love this company.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
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Verified
5/5

2005-09-22

"You guys are the best. Fast e-mail responses. Very Quick and honestly priced international shipping. Good packaging, and honest competetive product pricing. whay more could a customer want!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
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Verified
5/5

2005-09-22

"This is my third order from Performance-PCs.com, and I just can't say enough good things about this retailer. Communication is excellent, product inquiries are answered quickly and accurately.

The only modded item I have ordered from Performance-PCs has been a sleeved case fan. The workmanship was excellent, indistinguishable from my own sleeving.

With a constantly expanding catalog, Performance-PCs.com is my first stop for specialty products and modding supplies.

While prices may not be the lowest on the Internet, they are very competetive considering that almost every piece of wire you get is sleeved in high-quality Techflex (read: EXPENSIVE) PET, your choice of colors.

This particular order was impeccable. Order placed on Monday afternoon, box in hand on Wednesday. All this for $10 less than the industry leader.
"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2005-09-21

"Bought a new keyboard, mouse, a cold cathode, and two fans. Packaging was great, not some crap like i've seen from other companies. The fans and such are custom sleeved by the company, making less work for you, or even better if you don't know how to do it."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Verified
5/5

2005-09-21

"i have been doing business with performance pcs for almost a year, an one thing i like about this company is that they have everything you might need to mod your computer,i have done more than 5 orders in the last 2 months, including a whole case...more than a $1000 spent.

they do a lot of custom work, and they are very profesional about it, also they are very open to suggestions. hank the owner? is very understanding of the needs of its clients, and will go out of his way to satisfy any customer need.
i hope they keep on adding new things to their store, be sure, you are on good hands with performance pcs, they will deliver the goods in great packing,and on a timely manner.
"

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Is committed to quality products and services
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Verified
5/5

2005-09-17

"They ship really really fast. This is my first order from this vendor, they shipped an hour later (or within an hour) after I placed the order. Excellent! I will buy again for sure."

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Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2005-09-13

"I am totally impressed with the speed my order was processed and shipped as well as with their prompt reply to email questions! I would recommend and do business with this company again!"

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Ease of ordering online
Ease of checking order status
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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support

Verified
5/5

2005-09-12

"I have placed 2 orders with Performance-PCs.com in the last 6 months. They are amazing! In both cases my orders were packed and shipped within an hour and a half. That's right, 1 1/2 hours. I have never had another vendor match that type of speed. I received confirmation emails when my order was placed and I received a tracking number when it was shipped. Both orders arrived in perfect condition and relatively quickly. I noticed that when they ship an order, someone initials that they checked the package against the invoice and then it is inspected and initialed by someone else to ensure accuracy. I found pricing and selection mixed. The items I ordered from them were priced very competitively. In fact, on many items they were the best price I could find. However, on a few items I have been shopping for, they were not competitive. On both orders, I ordered water cooling parts. I think they have one of the best selection of Swiftech parts and accessories around. They also carry Danger Den, Black Ice, Zalman, and Cooler Master among many others. What impressed me most was the service I received six months after my first order. The water reservoir that I ordered had started to crack and leak. I emailed them to ask if that was unusual for this part and what their experience with it was. Within 10 minutes (again amazing), Hank Baron had forwarded my questions and concerns to the manufacturer. Within 48 hours, Hank emailed me with an RMA# and a shipping confirmation number for a new reservoir. I hadn't even asked for a replacement! To say I am pleased with my experience with Performance-PCs.com would be a vast understatement. They are at the top of my short list of online vendors."

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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N/A
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Customer service being trustworthy
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Customer service resolving problems
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Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-09-09

"Living in Australia it can be difficult to find high end computer gear like custom modded cases etc. In particular there is no one I know of Downunder that offers custom sleeving service for power supplies. I hence was very pleased to discover whilst surfing online that Performance PCs provided these services and ship internationally.

Over the past couple of years I've ordered 3 custom sleeved PSUs, a custom modded case and numerous cables, case accessories and peripherals from this store. On every occasion I've been very satisfied with the quality of the products and services that are offered there. Their prices are reasonably competitive too. Hank and his friendly staff are true pros and respond to queries within hours if not minutes where other stores can typically take days to get back to you if at all! They also process their orders quickly and shipping was fast too.

But I believe the true test of a vendor's worth is when something goes wrong. This happened in my most recent purchase when the acrylic window on my custom modded Lian Li V1100 case arrived cracked, damaged in transit. Not only did Hank offer to replace the window free of charge (including free shipping to Australia) but he also gave me a discount on another product as well.

All in all this merchant is highly recommended and earns an unequivocal two thumbs up. I will definitely be shopping there again!
"

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Verified
5/5

2005-08-28

"I ordered a custom Anrec P180 case w/ window on a thursday and within an hour or two I got a confirmation of shipping. Shipping was extremely prompt!! I received my item next day and inspected the case and I am extremely satisfied with the quality of work! "

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Being easy to reach
Resolving problems
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Being knowledgeable
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Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-08-21

"Very quick and accurate response to questions, same day shipping, competitive pricing, well packaged, choice of shippers, GREAT!!! They'll get first shot at my next order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
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Pas
Verified
5/5

2005-08-17

"Once again, these guys did a phenomenal job! I ordered a Lian-Li case and PPC was to mod it a tad bit. Everything they did to it was superbly done. I'm very happy with the level of support I receive and the high level of craftsmanship on all the work I ask them to do to various components. I'll keep coming back for more! :)"

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability