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Verified
5/5

2006-01-24

"Great selection of top quality merchandise with highly competitive prices. The web site is easy to navigate around and has substantial and pertinent information on each item. Ordering and checkout is also very easy and confirmation emails are sent for both purchases made as well as when items ship. The best part however is the unbelievable customer service where they actually quickly answer the phone and really take care of customer satisfaction!"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
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Overall web site
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Verified
5/5

2006-01-13

"Greatest experience imaginable. I ordered an oversize computer case, and 13 minutes later it was shipped. Scheduled for 2 day UPS, it arrived the next day. Prices beat Newegg and ZipZoomFly, and the service is better. Store earned my business from now on..."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
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Overall web site
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Web site reliability

Verified
5/5

2005-12-23

"I wish I new about these guys sooner! I put together a lot of rigs for friends and family, and from now on, I will be using Perfomance-PCS.com as one of my major suppliers. They ship faster then just about anybody on the net. And what’s amazing is they sleeve most all their products for no extra charge, not to mention, way to many choices to go with there. And still ship out your order with blinding speed. Ok…I feel like I’m overselling here, but when you get stellar customer service it shouldn’t go unnoticed. Lastly they have one of the best selections on the net!
Coo, coo, cachoo!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-20

"Very please with their service. I've order from them several times and they are incredible. Cheap prices and fast shipping. I just ordered some more stuff today and my package shipped out in less than 2 hours!! Definitely a recommended store to buy from"

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Verified
5/5

2005-12-01

"I had some problems with the product received, which was not performance-pcs fault as it came from factory damaged. I contacted the manufacterer about the problem and they denied an RMA and blamed it on shipping damage which was not the case. I contacted performance-pcs about the issue and they were real professionals about the matter. In a few short days I received a replacement product. They have AWESOME customer service. I'll definitly buy from them again.

A++!!!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-12-01

"Before I ordered from PPC I went through a long process of deciding what to order. I was looking at customizing the inside of my case (I did NOT buy this case from PCC) with fans, slot covers, cables, etc, and getting a new power supply. I did this over about a month leading up to my birthday when I got the funds to do my work. Probably on a twice weekly basis I would email Hank at PPC with questions about products and he would respond usually within 12 hours. These were in depth questions and I didn't ask them because the information on the site was lacking. Eventually I ordered my stuff, a FACTORY sleeved PSU, cable management stuff, cables, and 5 CUSTOM sleeved fans. The custom sleeving and the factory sleeving look exactly alike and that is a very good thing. Everything came exceptionally well packed in the smallest possible box surrounded by plenty of peanuts. The order shipped in under 36 hours including sleeving. I made a mistake when I ordered and left out a small component which I emailed them about and they were very nice about shipping it in the same box. Their customer service is unparallaled, the quality of their products is exceptional, and the overall experience is just fantastic. Shipping for an 11 pound package to North Carolina was 10 bucks, very reasonable."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
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Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2005-11-29

"Very responsive, customized products to my needs, patient. Great customer service!!!

Received the item as advertised, complete with custom requests fulfilled.
"

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Verified
5/5

2005-11-11

"I WOULD LIKE TO SAY THAT I RECIEVED MY ORDER Invoice Number: 26334 AND IT
IS JUST SIMPLY WONDERFUL....iTS EXACTLY WHAT I WANTED..YOU GUYS DID AN
EXCELLENT JOB ON MY CASE.. THE CUTS AND BLOWHOLES ARE FANTASTIC!!!! i REALLY
DO APPRECIATE YOUR WORK AND CRAFTSMANSHIP... kEEP UP THE GOOD WORK BECAUSE I
HAVE ALREADY TOLD ALL MY FRIENDS IN OKLAHOMA CITY ABOUT YOUR WEBSITE AND
WILL REFER ALL PC CONNECTIONS TO YOUR WEBSITE. SHIPING WAS VERY PROMPT, AND
PACKED VERY VERY SECURLY!!! (THANKYOU) I WILL DEFINITLY CONTINUE DOING
BUSSINESS WITH YOUR ESTABLISHMENT ON ALL MY PC NEEDS... ONCE AGAIN, THANKYOU
FOR A JOB WELL DONE, KEEP UP THE GOOD WORK...


JULIUS ALMENAS

A VERY SATISFIED
CUSTOMER NOV, 11 2005
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-09

"These guys are great- they handled my order in a timely fashion and delivered satisfaction in a box. Nothing but an easy transaction and great support. Shopped there a few times."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-11-06

"All I can say is WOW! I ordered my items on Friday 11/04 early afternoon and rec'd them package less than 24 hrs later! Prompt!!! Even faster than Newegg! Thanks!!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-11-03

"My second order from Performance PCs and both have been stellar. I had questions about a power supply and they emailed me promptly several times. This supply was ordered on a monday, sleeved, shipped and received on Wednesday. I couldn't ask for more."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-11-03

"Excellent service, customer support is impressive, kind and very effective. Shipped my order in less than 8 hours, adviced wisely in questions and doubts."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-01

"I just wanted to drop you a quick note and compliment you on the work you did to my Lian-Li PC-777 case. I was hesitant to do much to the case as to not alter its truly unique design. I am very pleased with what I received and I am glad I will never have to figure out how to move the case around without those perfectly mounted handles.

As always you shipped a top quality product at a very competitive price and I thank you.

JLMc
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-11-01

"Excellent service-the best I've experienced. I ordered a custom pc case w some fan hole mods and wire sleeving on a thursday morning. The owner called that afternoon to clarify some points on the order and the custom case was not only shipped the same day, but it arrived the morning of the next day (friday)-unbelievable!The case arrived in perfect condition in original manufacturer packaging. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-10-28

"Performance-PCS is reliable, the best and fast service, excellent support, fast shipping and good communication with the cutomers. From now on
Performance-PCS will be my favorite store.
"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services