"It was some time now since I ordered something from Performance-PC´s but they
never seem to dissappoint me and again amaze me since I already received the
package today in excellent condition!

Once again they proof to offer top products, excellent service & prices even
for shipping, all this also for abroad what is something not everybody can say and of course superfast shipping.

Thanks again Performance-PC´s and hope to buy from you soon!

Best regards,

Jorge
Barcelona
Spain"

"I received my replacement cable today and I must congratulate Performance PC on their quick fix to my issue. The replacement cable is a hundred times better in quality and workmanship than the original cable sent to me. All of the SATA connectors work this time, The connectors are well seated and properly spaced apart. The little extra wiggle room on this one is a bonus as well even if each SATA was off by a bit. I am once again proud to be a shopper of Performance PC custom cables."

"They probably have one of the best websites for computer parts and are moderately priced but after completing 5 separate orders in the past year I am very hesitant to use this company again for the following reasons.
1. Quality Control in order processing; One shipment had missing items. On another shipment, 2 of the 4 fittings they sent didn't match the invoice.
2. Item sent didn't match the color/model number displayed on the website; apparently the manufacturer released a newer version but the Performance PC's website never got updated. In all fairness though with so many different items they deal with it's probably hard to keep up with all the changes. They offered to exchange the item but I could not afford to be without my computer for time it would take to send it back and wait for the return.
3. Poor e-mail correspondence.
4. Poor phone support, you will be lucky to get someone to pick up. I had to e-mail and threaten to dispute a charge before someone would call me back.
5. Poor internal communication in the customer support department resulted in confusion on their part about the type of refund I was due but after a series of e-mail correspondence and phone calls we were able to resolve the issue.
6. They did send me a nice quality T-Shirt as a goodwill gesture. Too bad they didn't call first to inquire my size, I am a Medium and they sent an X-Large.

The communication issues they have probably result from being a small company handling a high volume of orders. Maybe it's time to hire a few more people to deal with customer support.

No one is perfect and problems will happen so I won't judge to harshly there, it's the way you handle the issues that a customer will remember.
"

"Just wanted to thank you for your EXCELLENT service. Got my order: Order #187529 delivered perfectly to Sweden i 3 days. I'll be ordering a lot more this week after that first superb experience dealing with you.

My deepest gratitude. Keep up the great work."

"I have ordered at least 15 times from Performance PC's, they specialize in hard to find connectors and small items, and I have always gotten excellent service! Plus everything is sleeved for free!"

"This is a copy of an email that I sent to Performance PCs. I believe it relays my feelings about this excellent shop.

"I just wanted to thank you for the excellent service I have always received from your business. Everything is always shipped quickly, packaged well, and the orders are always correct. You do a great job. If you carried more AMD related products I would probably order more often from you, but for the products you do carry, and the service you offer, you are top notch and I recommend you any chance I get." "

"This is my second positive review about this great company! I've been dealing with it for over 3 years. And I've no complaints but full satisfaction!

Very kind staff.
Great support.
Great packaging.
Prompt service.
And vast selection of quality products.

I could not be happier with any other company! The only time I do not order from Performance PCs, is on the very rare occasion that they don't happen to have what I'd be looking for.
"

"Ordered a case threw them. There was a big mix-up. But in the end, they heard myside, I heard theirs and everything is on the up & up. Just a big side note for anyone wanting to place a case order threw them. Don't order it USPS. Found out the hard way. But, hey.. I'm not dead, so it's a lesson learned. "

"First time doing business with Performance PC's. Transaction was perfect. Ordered a power supply adapter, received exactly what I ordered via USPS in a reasonable time frame. Status of my order was updated regularly via email. Overall I'm very happy with my transaction and will certainly do business with them again."

"I ordered a CoolIT Systems Vantage Advanced Liquid Cooling (A.L.C.) System for my PC from them over the weekend when they were closed but they quickly processed and shipped out my order first thing on Monday morning. This item was pretty much sold out at other online retailers and the other stores that did carry it didn't have many reviews on them so I was a bit skeptical on where to order it from. I decided to go with Performance PCS because they had it in stock for a fair price and the reviews I read about them online were good. I'm happy now I went with Performance PCS. I am very pleased with my order and would definitely order from them again in the future. Thank you Performance PCS!"

"Shipped the same day. Saved 20% on a hard to find LED fan when compared to a big name site. And support replied to a question I had about the sleeve and heatshrink color in 1 hour. I know other sites would have sent me a "we will answer your question soon" in 1 day not 1 hour. What more can you ask for? 10 out of 10."

"I had a problem with one of my orders, but they cleared it up really fast! Good people at performance-pcs.com. Will use again!"

"My new favorite online PC Parts store. I've had multiple orders worth of experience with them and each order has been processed and shipped faster than any other competitor I've dealt with. The customer service I've received has been top notch. No wasteful auto responders from these guys, just GREAT personal service. Prices are just right with everyone else. What I really like is their 'Specials' page, which seems to get replenished with new deals so frequently my wallet has a hard time keeping up. Finding retailers like this online seems to get harder and harder everyday. I do 80% of my shopping and business online so I have plenty of experience with horrid service from some of the bigger names out there. This site is staying in my bookmarks. "

"Excellent Price, Fast shipping, Friendly support, Recommended Seller, I will order from them again, thanks for all.
"

"We made a gentlemen's agreement and we agreed the differences!"