"Pillows are great and customer service excellent. "
"Still flat after fluffing and watching how to videos.
"
"I have ordered twice from pillows.com and had a good experience on both occasions. Placing my order was quick and easy, prices (with free shipping on one order) were reasonable, and packages were delivered in approximately one week. The pillows arrived inside a vacuum sealed package in the box. Not only did YouTube have instructions on how to plump your pillows, written instructions of pillow maintenance, pillow care and an easy to understand return and exchange policy were also included with your order. In just a short time I was able to "get the best sleep possible" thanks to pillows.com! "
"Very comfortable and a good nights sleep"
"Pillows.com responded In a timely manner to my phone calls and provided me with what I needed."
"I am having neck pain. A friend lent me this pillow to try. It was great. I checked with the company that it was the same and communicated with very knowledgeable staff. I ordered it and it promptly arrived. Very satisfied."
"The ordering experience was easy, they were delivered in a pretty reasonable amount of time and they are heavenly to sleep on!"
"I ordered my pillows and got them fast. Very pleased with them."
"Absolutely amazing!! Pillows.com is the best of the best!!"
"Quality as always and fast shipping always love the IHG pillows they are the best"
"I was looking to replace two pillows that I had purchased after staying at a Best Western hotel a several years ago. They had the most comfortable pillows ever and they let me order some through their hotel.
Fast forward to a few weeks ago needed to get more pillows and found Pillows.com on the pillow tag. What a find! The assortment is amazing and I am so happy with my purchase! The new pillows were reasonably priced and exceed my expectations!"
"They’re fabulous. Great service/delivery time!"
"Everything worked out great. Pillows are just like the hotel- very comfortable!
Down Dreams Classic "
"The shipping cost as much as the masks......masks are a bit harsh/scratchy on the face.
These issues don't seem related to the seller though. Life is this way now."
"For years I've been trying different pillows that are supposed to feel like down, since I have an allergy to feathers. Finally the one I ordered from Pillows.com made the grade. Very light resistance when my head hits the pillow. I never slept so well in recent memory!"
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for reaching out! You are within the 90 day return and exchange policy. The Hilton Hotel also uses the Down Dreams pillows which are fuller and more supportive than the Touch of Down pillows you purchased. Please email our customer service team to help assist you at Sleepbetter@pillows.com.
Best,”