"The stock indicators on their website are really misleading, I made two orders specifically because some of the items I wanted were 24 hrs ship time and some were 5-15 days. It turned out the items that were in stock and ship in 24 hrs were actually not in stock and took over two weeks to ship. Customer service was not very helpful about this.
Once the items were shipped they were shipped via a cheaper method of shipping. To their credit though, they did refund me the difference in shipping cost."
"i received my order today (Asuka Langley Medicom Figure) and has been totally crushed, POORLY PROTECTED, I WILL CANCEL ALL MY PRE-ORDERS"
"i ordered the game on 2nd nov, and they send it on 3rd nov, really efficient.but i only receive the game today(a Bit slow). might cause by the custom delay, cause i saw the mail there stated they only release the mail on 25 nov.
at the waiting period i have email play asia couple of time they usually reply in 2 hours time,again efficient.
overall i am very happy dealing with play asia,now i am placing another order with them.
ps.... the game i receive is welly pack and the game itself is in good condition....
my 2nd order just arrive. this is a preorder game that was publish on 17th nov and they send it on 16th nov.....reach to me 8 dec....good... i highly recommend this store to others.....price was fairly cheap"
"Play-Asia is a really great and the best online store which I ever found!
Although the delivery time always takes around 6-7 weeks (which really makes me so worried about my package), but Play-Asia is very reliable. Yeah because I choose free shipping. I always receive my goods in excellent condition. I ever ordered some PS2 games, a PS3 game, and some books.
I will be glad to order more from Play-Asia. Please look forward for my next orders..
I also hope Play-Asia will reduce the price for action figure.
Thank you. ^_^"
"Hello there! I am new to Play-asia.com. Had recently placed an order in October and the item was shipped in 2nd NOV (Demon's souls Deluxe edition). I would admit that the customer service is superb, before and after i placed the order.
The problem is my stuff haven't arrived yet, it is 22 days by now. I started to worry a bit, due to my experience with Amazon was 14 days the latest, and Ebay from UK and US 10 to 14 days.
And I started to email them from the 14 day onwards, and have few replies from Customer Service, asking me to extend my Patience. Well! until 22 days (i email them to seek advice for the solution), and I got email from Michelle (i highly appreciate her reply), which is as follows
Thank you for contacting Play-Asia.com
I am very sorry to hear about this delay when delivering your order. Can
you please kindly give us your postal address for verification to see if
this matches up with the info we have on file? We are going to
investigate in our local post office.
If you have any further question, please do not hesitate to ask.
So thats it for now, will update you guys when i have response from PA stuff.
after a day i received message like this,
Your address matches up with our file. We are now going to start
investigation in the post office here. Please understand it always last
for 3 weeks. I kindly ask you for patience. Please inform us when you
receive your parcel.
According to our experience, the delivery time of the parcel usually takes
longer time near Christmas as it is the peak time in postal service. Your
parcels may arrive later.
then i replied them, straight away i got the response which is as follows:
You can contact us for the investigation result after 3 weeks if you still
cannot receive the parcel.
Again, sorry for the inconvenience caused.
If you have any further questions, please do not hesitate to ask.
Not bad huh!!!! Well, what i can do now is looking forward for the arrival of my stuff.
latest update on 30 Nov. I finally got the item, AND IS PERFECT!!!!! I am so happy and satisfied!!!!! Thank you Play-Asia, Thank you so much!!!!!!!!!!!!!!!!!
31 March 2010
I had my second purchase with Play-asia. And the 2 pieces of dvd arrived fast and in perfect condition. thanks again Play-asia"
"This is the second time i was fooled by the estimated shipping date by Playasia.
Im utterly disappointed when I have sent so many queries and no reply.
The second ticket I sent was query if I can cancel the order as I am frustrated with the "I see no problem" attitude from playasia.
If they wont have satisfied answer and refuse to cancel my order this time again. I will never ever purchase from this shop again.
It is really disappointing after so many years of patronizing this shop."
"I have made many purchases from play-asia and have never had any issues. They usually ship Imported Game Systems via Piroity so you get it within a week. They always have a great selection and prices are in line with Japanese MSRP compared to other sites and on ebay where the same games are listed $20 above play-asia. You have nothing to worry about when you order from them."
"I just had my first order with Play-Asia, which was a PS3 game. To my surprise, it took only three days from when I placed my order until when the game was delivered to my home (in Vietnam).
Play-Asia has a very large game list with nice prices (most of their games are cheapest among the online shops I know). If you're buying video games online, they are definitely the number one choice.
If in the rare cases your order isn't coming within the expected time, I'm sure 99% of all times it's the delivery services' fault, not Play-Asia's. If you want you can always choose one of the courier shipping services (I did) - more expensive, but very fast and safe delivery in return.
They also have excellent customer support service - fast and simple but easy to understand responses.
Without a doubt, I'll continue purchasing games from Play-Asia whenever I have a chance in the future."
"I reached a small milestone with PA and thought that this was the perfect opportunity to write a review for them. It is now almost a year since I started shopping with them and just finished placing my 136th order with them. I have been very skeptical to purchase from online stores, but shopping with play asia has been a breeze. All my orders have been processed smoothly and I have never had a problem with pre-orders or the postal service. Even if there was a problem, their support has been more than helpful in resolving any concerns.
Play asia might not be the cheapest for all products but as I compared with other sites, they are cheapest for most of the products they have on their catalog and the $5 discount coupons are also the best.
I first visited their site for games, but now I practically purchase everything on their catalog.
5 stars from a very satisfied customer!"
"Only one word, great.
I ordered 3 music CD's from them.
One CD stated that it was ready to ship in 24 hours.
While the other 2 was due to ship in about 5-15 Days.
To my surprise, it only took them 5 days to ship it. Which is true to the date that they stated on the product information.
When the product arrived, it was nicely packed and organized.
I will be happy to do business with play-asia again!"
"I have ordered successfully before with good experience and my friends have had good experience ordering from Play-Asia.
This is a recent bad experience ordering a Region 3 (Asia) game from Play-Asia. The Batman Arkham Asylum finally shipped a month after my pre-order after nearly 3 weeks after launch due to stock shortage. To my horror, the game that arrived 3 weeks later was a Region 2 (UK) Batman Arkham Asylum. The R3 Product Code (BLAS-XXXXX) was pasted over the Region 2 globe. Luckily I recognized the different packaging (PEGI rating) as well as the different product code BLES-XXXXX before I opened the game.
Please note that where I am (Asia), a Region 2 (UK) PS3 game is inferior to a Region 1 (US) or a Region 3 (Asia) due to:
1) Difficulty to purchase PSN DLC due to the requirement of a UK credit card
2) Poor resale value when compared to R1 and R3 games.
The explanation from their customer service was that was the stock delivered to them from their Asian supplier.
To their credit, they have since taken back the game and refunded my purchase price + return shipping with minimal fuss.
Due to this experience, I will have reservations ordering Region 3 games from Play-Asia. I noticed Batman is now back in stock, but am very worried I will get a R2 again. I would strongly suggest Play-Asia to engage their suppliers so that this does not happen again.
Any attempt to replace the game should first have the agreement of the customer and stated clearly. I would also suggest that Play-Asia start displaying the UK/Europe sign/flag for these products so that customers are aware. A game I recall where Play-Asia passes a UK PS3 game for a Asia P3 game is Sacred 2 (Catalog number BLES-00410)"
"I purchased NFS:Shift with Play-Asia and had technical issues with the game. The staff sent a replacement but this also had the same problem and so was returned. The company agreed to refund the price minus a small fee and were extremely courteous and helpful in the whole process. I thoroughly recommend their services."
"This is my first transaction with play-asia and I must say it was a pleasure doing business with.
* Quick to respond.
* Product as per description.
* Shipping duration lesser than the estimated time (stated). Good for me.
My product arrived within 5 Days of 'Order Shipped' updation. I ordered via AIR MAIL. My order was shipped well within the preparation time, but would still recommend that the time taken for the same should have been less.
Would be dealing again with play-asia soon. Good job.
Regards
VC"
"Jan 11, 2013 Only Get a Final Fantasy XIII form Play-Asia, when you want to purchase a great games with best price your option is Play-Asia!!!!. Play-Asia have a enormus list of games for all hot consoles and Accesories. The shiping time is like two weeks (if you live in Mexico) i did not have troubles and is the perfect option to any who want the best titles in video games entertainment and anothers items like Manga in Blu Ray and DVD, Japanese Music, Toys and more visit it http://www.play-asia.com/ no regrets warranty man. The MOST Cheap in the net and most hot titles"
"I purchased a PS3 network card online on 22 October 2009. I chose the Economy Air Bubble shipping option as the delivery time was stated on the website to be between 5 to 10 days. After I made the purchase, I emailed PlayAsia and was informed that delivery could take up to 30 days. This is clearly contradictory to the shipping time represented on the website, making this at best misleading to the customer and at worst a blatant misrepresentation. If I had known the delivery time was going to take up to 30 days, I would have chosen another shipping option or may not have even purchased the product at all.
What happened after was even more frustrating. I complained to PlayAsia via email no less than 3 times. Despite my numerous and varied explanations, each of the persons replying (i.e. Match, Michelle and Kasel) either did not understand the issue or was avoiding it, as evident from the repetitive and unhelpful answers. I wonder if some of the customer service personnel actually read complaint emails before replying. For example, Match merely sent an identical one-sentence reply on 2 occasions stating that the actual delivery time will take between 5 to 21 days. I'm NOT asking how long the actual delivery time is; I'm ASKING why this was not stated on the website before I purchased the product! So far, none of the persons I'm corresponding with seem to understand my question.
This is very disappointing and unprofessional. Not only was an erroneous and misleading statement made, the after-sales service was also unintelligent and way below par. If this is not resolved satisfactorily, it will be the last time I purchase anything from PlayAsia. I will also have be happy to share my unpleasant experience with other online customers as well.
"