"Very helpful and accommodating on my pool heater in arranging for pickup at their warehouse.In stock and excellent price. "
"Extremely good to deal with. We received our electric outdoor pool pump in the time estimated which was quicker than hoped for. It was also free delivery and the Best Price we could find. Worthy of the 5 stars. "
"I would like to say that the service was excellent.As a first time shopper I was pleased with the speed with which my order arrived.The first order was online but my second purchase was done on the phone.I was not sure on the part size needed for my filter.Emily gave me the information to get the correct model.I am glad there is a toll free number,even on Sunday,to help with questions.The prices are good and the service great.When I first doubted that I was able to use my new liner I got a quick online reply with directions to return.Thankfully it all worked out and we are enjoying our pool.I would certainly recommend this company!"
"a Few issues that was corrected quickly. I do believe the setup of the pool needs more expertise than the manufacturer states, but the staff at PSC do their best to assist."
"My name is Ann McDougall I ordered a pool heater from Pool Supplies. Unfortunately I ordered a propane heater instead of a natural gas heater. To make matters worse I gave the box it came in to recycling. I called in to customer service and they bent over backwards for me to help me, even when I was being miserable. I was frustrated about this whole situation that I posted a review about being stuck with a $2000 mistake, it was not kind and very unfair. Even after I stupidly posted that bad review both ladies were so sweet and ended up getting me the heater that I should have ordered in the beginning. This company has the best customer service department that I have had the pleasure of dealing with.
Thank you so much "
"I bought a suction side pool cleaner and when I tried to assemble it, I came to realize that I needed an adaptor that was not included in the box. It seems to me the manufacturer had chosen to put in the box an adaptor that is cheaper material that screws in to a skimmer pipe, rather than the one that designed to fits on any size pipe, made of flexible material, which they sell as optional parts.
When I order one I expressed the disappointment that I wished I was warned of this at the time I ordered the main unit.
They sent me the an apologetic email right away saying that they are going to refund the shipping cost for the order, even though the fault mainly falls back on the poor choice the manufacturer had made.
I am glad I chose Pool Supplies Canada, rather than some US outlet. Even though they may sound cheaper, reliability and ease of complaint remedy is questionable with them. "
"2 weeks ago I ordered new steps for my deep end pool ladder. The steps arrived in 6 days and ended up being too big for my ladder. I contacted PSC and informed them of the mistake and an RMA was issued to me for the return.
Fast forward to this past Tuesday afternoon (2 days ago). I called to place the replacement order of the proper steps and sent the incorrect steps back using the provided postage paid form.
On Wednesday AM I had a knock on my door and found a box from PSC containing my new steps. It was under 20 hours from the time I placed the order to the receiving of my steps. 20 minutes later they were installed and in my pool.
This morning (Thursday) I received an email alerting me that my return had been received and that the full amount was placed back on my Credit Card.
PSC expressed my new steps to me at no extra charge. This was completely unexpected and a wonderful surprise.
2 thumbs way up for Kelsey and the PSC customer service team."
"I am a first time customer and was having a problem with on line ordering. Placed a call to customer service and received quick response with excellent people skills and a just a friendly voice. She was able to place my order immediately and received confirmation shortly after. Prices are fantastic and will shop here again."
"I chose some items on line, but I had a few questions. After a discussion with the representative, wherein he looked up features of the items in question, I purchased as necessary. A receipt came quickly to my e-mail. As I said Easy."
"I ordered an incorrect item, and after working with a sales agent to get the correct one ordered, they rushed through both the pick up of the new pump and the return of the incorrectly ordered unit the same day.
Was a great customer experience from start to finish!"
"I am so impressed by this company. Their website is so easy to navigate and their customer is top notch.
I ordered a solar blanket on Friday and it was deliver in Monday.
I spoke with someone, Laura who was very helpful and delightful.
The blanket is all that was described and prices are very competitive.
I will defiantly be using this company again."
"I decided to use pool supplies Canada because of their variety, location, and quick pick up as my husband is always in a rush..
We ordered a propane heater on line and picked up the next day at the warehouse. The staff was very friendly and helpful. Long story shorter, we ended having to return the propane heater because of a location issue in our end. This time I called the office and was assisted my a wonderful woman named Kelsey. She was able to process my return and order me a new electric heater with reducer fittings in a matter of minutes! Thank you again Kelsey for all of your help!
I will definitely recommend Pool Supplies Canada to anyone in need."
"Great service, products and advice. Beast in Canada that I have dealt with. Prices are lower than anywhere that I could find with excellent products. Thanks guys and gals. Margie CG"
"I have bought several things from Pool Supplies Canada. Every time the price has been great and it was delivered promptly"
"Helpful knowledgeable staff. Great prices and fast delivery "