"I unfortunately had to click yes to write my review and have it posted because this company will only allow positive reviews to be seen. I would not recommend this company. I ordered a pool liner that was the wrong size for my pool and we had just opened the box to look at the liner and make sure everyone was okay with it. When I realized it was the wrong size I emailed for a return but I was very rudely and bluntly told they will not allow me to return the product because of an opened box. I understand they have a policy but the product is completely fine and it’s ridiculous that it cannot be refunded in any way shape or form. They told me they cannot resell it, which goes to show this company is worried more about money than customers. They clearly do not value their customers as I asked for a higher support manager and they completely refused for me to speak to anymore else. When I told them I did not want to support their business and would be returning the new liner I had purchased they finally had someone else email me but once I responded they just ignored my email. Horrible customer service, I do NOT recommend this company if you wish to have good customer service, go elsewhere. "

"Great tech service I liked the easy reference guide for the ordering process"

"I spent over $500 with them providing no discount. A couple days later they come out with a “super Canada day sale”. I called and asked if I could be included in the sale since I recently (within a few days) purchased the products that are now currently included in this sale. I was told I would have to refuse the delivery and have to pay the $15 return fee and setup the order again instead of just providing me with the discount.

All over terrible customer service. Will be going back with Costco pool supplies. "

"Aspen Creek 24 ft Round Beaded, it's very easy to install.

Fast delivery"

"Ordered solar blanket and roller excellent product. Great service. Delivery was fast. Thanks Stan"

"Prompt fast delivery, replaced old filtet"

"Great service and quick shipping."

"Only needed to replace the wall and liner, was able to save the rest of my pool parts. Requested from Pool Supply Canada if a prompt delivery was possible, I had already and installation date. The pool arrived in plenty of time."

"I purchased a Pura Vida UV sterilizer and after the installation there was a slight issue. I contacted Pool Supplies Canada and they put me on to the manufacturer immediately. The manufacturer over night expressed a part and the problem was fixed. Now That Is Customer Service. The unit is manufactured with high quality materials and very easy to install. I would recommend the Pura Vida UV sterilizer."

"We ordered a pool liner online and it was at our house the next day unfortunately it was the wrong one and we returned it with no problems and had a new one the next day the customer service was excellent"

"I am extremely happy with my purchase (Pentair IC40 Intellichlor replacement salt cell) from Pool Supplies Canada. Professional and knowledgeable staff. Very competitive pricing. I highly recommend this company for pool supplies."

"Beware! If you have any problem they will not support you with exchange, refunds, returns!! Be sure that what you buy from here is a low priced commodity and not expensive equipment that could have issues since you will be stuck with it. They are great with price and shipping on the little stuff but just stay away from anything that could go wrong. More details to follow if this isn't sorted out properly."

"Excellent service at an amazingly competitive price. I purchased a solar blanket online; it arrived within a few days, and a quick check has assured me that it is in perfect condition. Of course, I have to wait to next spring to put it on my pool, but by buying it now (in autumn) I got it at almost half price.
I also received courteous emails advising me of the progress of my order.
I can fully recommend this company."

"These guys are terrific when it comes to choice, pricing and delivery, where they fail is in respect to after sales customer service support. In 2017, we purchased and installed on our salt water pool, a Toile Soleil "Clear Premium Solar" 14 mil pool cover, their supposed top of the line, with a pro rated 6 year warranty. However after a season and a half this "high priced premium pool cover" has developed at least 20 tears and is disintigrating worst than any other pool cover that we have ever had. Between my wife and I we have over 30 years of experience in maintaining a pool, so we know how to care for a solar cover. We have a FeherGuard blanket handler, and take care to roll and unroll the cover. This solar cover like our previous ones have been stored indoors over the winter, after being washed and dried before storage. Our saltwater pool is monitored daily so salt levels are always maintained within the Hayward monitor norms. Our previous solar cover was the typical 8 mil blue type, and that one lasted 4 four seasons on our pool. Clearly there is a product defect in the Toile Soleil product, and we are caught in the middle between the manufacturer Toile Soleil and PoolSupplies Canada, each telling us it is the responsibility of the other to rectify our warrenty issues. In simple terms we are the ping pong ball. My recommendation, DO NOT BUY THE PREMIUM TOILE SOLEIL CLEAR pool cover it is not worth the money if it lasts for a season or two. "

"I ordered some items from PSC on a Sunday night. They were shipped the next day and arrived at my house in Nova Scotia on Thursday morning.
The prices are much more competitive than my local pool supply stores."