"J'ai acheté en ligne le 21 avril 2020 une ampoule de rechange pour un ozonateur. Nous avons reçu l'ampoule mais l'ampoule ne fonctionne pas et impossible depuis ce temps de parler à quelqu'un en FRANÇAIS pour qu'on me rembourse. L'ampoule nous a couté 160$ il me semvle que j'ai droit à une ampoule qui fonctionne!!"

"I bought an above ground pool from them last year and on the page where you buy the pool, they brag about their space saving buttress free pool and I quote: For example, a 15x30 FT oval pool with buttresses requires 21x30ft once installed. A 15x30 ft buttress-free oval only requires only 15x30ft. You save 180 square feet of yard space, or have enough room for a larger pool!.
Based on this false advertisement, I bought the largest pool that could fit in my backyard, a 12x24 oval. Guess what, the 12x24 pool that should be buttress free and 12x24 as advertised is actually 15'-9''x 23' - 5 1/2'' because it has buttresses. I didn't have space for a 16x24 ft pool. I had to get multiple loads of fill delivered, spread and compacted multiples times because I now had to fill a cliff which added about 1000$ on the whole project. As per the instruction you're not supposed to install your pool on fill because it could collapse. I contacted them, I had to argue with them and they finally send that I could send them back the pool that I had already unpacked, repackage it and pay for the shipping myself to send it back, about 600$ and pay for a restocking fee.
So this false advertisement cost me 1000$ extra and they refused to help in anyway claiming it was my mistake, bad customer service. If it would have correctly been advertised I would have bought a smaller pool. I have screen shots of the false advertisement page.

Also the instruction aren't great they are generic instruction of an older model of pool."

"Good place to shop, received order next day (Ontario to Quebec)."

"Received my order or new spa filters in five days. Very happy with PSC service! Going out now to take a stress relief break in my hot tub. So glad I have an at home way to chill out in these nerve-racking times."

"I started to deal with Pool Supplies Canada over a year ago when I moved into a home with an inground pool. Delivery is fast and Customer Service is outstanding. The Customer Service personal have walked me through a couple of issues and their recomendations for product purchases have been " Right on the Money". The prices are competative and products well made. I certainly recommend them."

"Ordered 4 spa filters, easy transaction, quick expediting. Will re-order again without hesitation.
Did not receive update of my order over the week-end because i ordered on a friday pm but they answered my call following monday promptly.
Good follow up.
Highly recommended supplier"

"I always have a great experience. Order arrived before the scheduled date and was accurate."

"I have no complaints thus far about the products and delivery service after 3-4 years of ordering accessories. I just received a leaf net however and with my above ground pool and wood deck surround the wire and metal clinch don't really work. I had to come up with my own scenario for securing the net. I used a Lag Eye Bolt screwed into my deck and Quick Link attachment which hopefully will do the job but I wish Pool Supplies had come up with a solution for this particular setup.
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"We purchased chlorine that did not work. We put 6 pucks into our above ground pool and still couldn’t get chlorine level up. I assumed it was a bad batch. When contacting pool supplies, they would not give a refund and made me out to be lying. I even offered to return to them for them to test themselves. In the end, our pool turned green and cost more money to salvage than we saved on the chlorine purchased through pool supplies. Do not recommend."

"Greetings, Over the past 6 years I have ordered a number of products from this supplier. The products are shipped directly to my home which is super convenient for me and the prices cannot be beat. I highly recommend this supplier for reduced price quality products. Johanne MacAndrew - Ottawa, ON
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"In the past 2 years ordered over $1600 of pool parts and supplies. Last order was for a pool skimmer weir door $13.99 plus shipping. Received and found it was the wrong size. All I wanted was the correct one. Service said send it back for a $15 fee then buy a new one and pay for shipping again. No help from service, the said you bought it online so it was my problem. The replacement was even less $8.99 but I still had to pay for shipping.
Wow what a scam. Service didn't care if I stayed as a customer or not.
WORST SERVICE EVER."

"Ordered bearings for my solar cover. They directed first to Feherguard so that I could obtain the proper model #. Once I had that I ordered the correct bearings. Came within 2 business days. Are now installed and working great."

"I ordered a Hayward pool pump via the web page. The pump arrived damaged and the box & the interior layer broken. The motor and the pump itself got probably misaligned, hence the pump is very noisy. The customer service person, Lauren H, found all kind of excuses to refuse exchanging the pump,
Extremely disappointing, a shame for a Canadian company. Avoid buying from Pool Supplies Canada."

"The products thus far have been really good quality,decent pricing and delivery and when I have called in it's been totally reasonable. Hope I don't jinx myself lol."

"This company claims to have EASY returns. HA. NIghtmare. Refused return of brand new it claiming " you opened the box" and you should not have opened the box. Can't you read. Rude service. I will never order from them again. "