"Proactive and friendly sales team, best price on the internet (half what Dell would charge for the same machine), and extremely fast turnaround. I highly recommend powernotebooks.com."
"The order and confirmation process exceeded my expectations."
"After reading the reviews and comments from other shoppers that had bought notebooks from this company, I decided to take the plunge, and was very glad I did. Ron (who was my sales rep) communicated every step of the sale to me very efficientl and professionally. I never had a doubt as to the status of my payment, order status, shipping status or anything. He has even been checking up on me to make sure if I had had any issues (which I have not), and providing me with phone mubers and contacts for any kind of support I might need.
IMHO, powernotebooks.com has it down like no other when it comes to quality products and professional personal service."
"Repeat customer and will be again and again and again. By far the most comprehensive, customer service oriented internet company I've ever dealt with. Great product (PowerProA 2:11) for a great price including a tremendous 3 year warranty and lifetime tech support (In English!!)
Everyone at this company is exceptionally friendly and professional. Highly Recommended. You may find a similiar model a few dollars cheaper elsewhere, but customer service at powernotebooks is invaluable. "
"Quite simply, these guys are the best!! There is a reason why they have a perfect 10.0 rating over the past six months.
Pick any synonym for "superb" and that describes my experience. My sales agent was Ron and he was excellent. Knowledgable, helpful, kind...the epitome of customer service! He helped me customize my laptop to my exact needs. He saved me money on a few items, expedited the shipping (free of charge), and even threw in a couple bonus things. This is the way all customer service should be!!! (are you listening, ABS PC?)
When my laptop arrived, I was pleased to find its quality exceeded the high bar set by customer service! In a word: outstanding! Fast, stable, and aesthetically pleasing. In fact, I've gotten several complements on the design from other people. They always ask, what type of laptop IS that?
I can't say enough good things about powernotebooks.com. I wholeheartedly recommend them to anyone looking to buy a new laptop (and in fact, I have personally recommended them to several friends).
If you like curteous people, with a high attention to detail, a fair price, and a quality product, THESE GUYS ARE FOR YOU.
Overall: A+
Customer Service: A+
Quality: A+
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"i absolutely loved my laptop and powernotebooks has the best customer service I have ever dealt with. I will absolutely buy a laptop from powernotebooks again!"
"Purchasing these laptops was a top-notch experience across the board. Every single person I dealt with at PowerNotebooks.com was extremely helpful and responsive. The products arrived early and were exactly as I had ordered.
I only wish that more online vendors were as professional and impressive as this company."
"Purchasing from PowerNotebooks was a comfortable and relaxing experience. Sales representatives walked me through every step of the process, so I didn’t feel like I was out there in cyber-space alone. They carefully and diligently answered any questions I had and did it in a timely manner. Every question I emailed was answered within the next day, most times on the same day. When my questions were very detailed I would receive a phone call, even after work hours, to personalize their response and fully answer my questions without a shadow of doubt. I was shocked to find that the sales associate was undertaking finding an answer to a problem I was having himself! I would expect someone in sales to pass me off, or promise to notify someone in the technical department; clearly this company is different. This has probably been the best purchasing experience I have ever had. I really felt taken care of and my satisfaction was truly the number one priority. "
"I ordered a computer on Oct. 30, received a confirmation email from a representative on Oct. 31, the notebook shipped out on Nov. 3 and I received the notebook on Nov. 7. The staff has been courteous everytime I have called and they send out emails whenever there is a change in the status of order. I also considered PCTorque, Dell, Sager direct, and Alienware, but went with PowerNotebooks.com because of their quick turnaround time and competitive prices. I have had no problems with my order and the staff have been nice enough to follow-up on the computer after I received it. I would purchase from PowerNotebooks.com without hesitation."
"PowerNotebooks.com is great company with excellent customer service.
It's nice to actually speak to people who actually know tech. and work to find the best solution for you... instead of some teenager who is not really interested in what you're needs are."
"PowerNotebooks.com is first class online store. They were knowledgable in the product and able to make solid recommendations. They were courteous and professional. Total cost was given up front w/ no surprises after the purchase was made. The notebooks I purchased arrived on time and surpassed my expectations for quality and performance. Where other online sites were misleading in what was to be expected and what options would really be available in the new model notebooks I wanted, PowerNotebooks.com was accurate. I would rate them A+ in my experience with them so far and if their customer service continues to be as good as it has so far they will be online retailer to beat."
"I was surprised, even skeptical, when I saw this vendor with a perfect 10 rating on resellerratings. Needing a new notebook computer for my work, I decided to give them a shot and was even more surprised to find that they really deserved the high rating. I'm very happy with the computer they sent me and I am very impressed with thier level of customer service. For example, when I called customer service to iron out a little payment problem, I wasn't put on hold even for one second. In addition, every contact I made with their customer service was handled by the same person. And when she said that she'd send an email to me...she actually did. If ever I need another notebook, this site will definitely get my business. I told all my friends about the site too. I think it's tragic that I've become so used to the other companies and the craptacular service they give their customers that when a company like this comes along that actually knows how to treat their customers it's such a surprise I have to tell everyone about it.
Keep up the great work, employees and owners of powernotebooks.com; I hope the invisible hand of the free market blesses you with success in your business. I wish I could say the same about other companies...including my bank which managed to bungle the wire transfer process somehow during this transaction."
"Second purchase from powernotebooks.com, great laptops, decent prices, outstanding customer service. Will purchase from them again and recommend them to my friends."
"PowerNotebooks.com provided excellent service. Their support staff were very responsive and helpful."
"I ordered a Sager NP5320 (upgraded). The order process was smooth and simple. The folks at PowerNotebooks.com responded to emails promptly, courteously, and thoroughly. They did what they said they would do, in the time they said it would take. Outstanding!
The Sager, thus far, exceeds my expectations (I've only had it for one day).
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