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Verified
5/5

2005-08-31

"One of the best companies I've done business with. Great one-on-one support for all your needs. I won't be ordering a laptop from anywhere else."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2005-08-29

"POWERNOTEBOOKS.COM.. Attention TRADERS on the "go".. These guys are the best when helping you custom design your system. My New Sager 3.8 is smoking!.. and Ron (sales person) helped me get exactly what I needed. Never pushy!! just accurate and informative and at the best price on the net!... and they answer the phone.. They will be the calling card for all my Notebook needs from this point on. Thx Ron and Powernotebooks.com ...rlh"

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Verified
5/5

2005-08-23

"Reading all the positive reviews for PowerNotebooks.com convinced me to buy my first laptop from them. I am a very experienced computer user but it was the first laptop I needed and purchased. The overall experience was almost perfect. My order was prepared and delivered prompty. By mistake I received a brown bag and not the black one I had ordered but they replaced it immediately and with no charge. While checking the laptop I noticed that it was getting too hot. I contacted the service department and after some discussion they agreed to look at it. They paid for the shipping (ground though - it took a week until they received it) and they fixed the problem. The next day I had it back in perfect condition. I would expect a "service note" but nothing was inside the box. I emailed them and 5 minutes later a technicial called me and gave all the information I needed.
Overall I am satisfied as I said before. If they had looked up all the small details like the ones I mentioned everything would be perfect.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-19

"the people at powernotebooks.com were really nice and gave very good help. if i have to deal with someone else for computer purposes it would definitely be them. they gave me the assistance and updatesi needed and could not have been any better. the computer i recieved is great. THANK YOU POWERNOTEBOOKS!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-08-19

"Pre-sale service is amazing at powernotebooks.com, emails, phone calls and forum posts are answered promptly by knowledgeable staff. They sell great products that are thoroughly tested and researched, and offer the latest and greatest options at the lowest prices around."

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Verified
5/5

2005-08-15

" After browsing the internet for a few weeks to find a suitable laptop, a friend recommended powernotebooks.com. At first I was a little skeptical of their cash discount policy, but after calling up the company, and speaking to Donald Stratton, I placed an order.
I received the laptop at the stated shipping time, have since enjoyed a very satisfactory purchase. Considering their great prices and friendly sales reps it's impossible not to recommend powernotebooks.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-12

"the computer works perfectly for what I needed it for. Thank you."

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Verified
5/5

2005-08-11

"Purchased the Z71 from PowerNotebooks. Mr. Baird was extremely helpful and responsive to my emails. Got the computer and wasn't happy with some minor things. Wrote Mr. Baird and he arranged for a full refund per their policy. Good services. I wouldn't hesitate to purchase from them in the future."

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Verified
5/5

2005-08-04

"I love the computer I bought. Recieved it fast and it was exactly as advertized. The staff was very helpful and responded quickly to my questions. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-08-02

"Great Service! Arrived very quickly...I got good processor speed, good graphics card and screen. And the laptop is very beautiful to look at too. "

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Verified
5/5

2005-08-02

"Excellent personal and awsome products. I would not do business with anyone else. A truely great company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-07-26

"I purchased a Power Pro A 2:21 Elite. The transaction went perfectly - the sales rep even put my order into production before they recieved my payment.

The information provided on the website was both extensive and accurate, allowing me to determine exactly what I was buying. Every person I interacted with at powernotebooks.com tried to provide me with any assistance I required. Oh, and powernotebooks.com/forums is an excellent resource .
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-07-25

"I am extremely pleased with my purchase from powernotebooks.com. I order a Sager NP7620 notebook from them and I am very satisfied. Their staff/customer service was more than just friendly, helpful, and accommodating, it was excellent. I ordered my notebook on a Tuesday and exactly one week later, I received my notebook. The notebook arrived in flawless condition, securely packaged, and was professionally wrapped. I can't even begin to emphasize how pleased I am with powernotebooks.com. They took the worry of online shopping away and I will definitely purchase my next notebook from them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-07-22

"I am very pleased with my new PowerPro G 3:8 ELITE! A tech. who builds and services desktops suggested PowerPro when I decided to purchase a new notebook. I did a good bit of research and comparison shopping before deciding to buy from this company. I was looking for quality and good tech. support, and have received both from PowerPro. Responses from customer service and tech. support have been immediate and very helpful. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-21

"Excellent laptops. I just received mine today, and it is working quite well. Their company is extremely reliable, and were very friendly to work with. All products I ordered shipped in a timely manner, and I experienced no problems. Their product selection is very good, and their warranty/no dead pixel policy on power pro elite notebooks is incredible."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with