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Verified
5/5

2005-10-20

"What an excellent store! I ordered on the 30th, it was built and shiped right on time. Customer service was excellent - communication was some of the best I have ever seen, and the reps were very helpful and answered all my questions. Notebook arrived in perfect condition, well packaged. Runs like a charm. I would DEFINITLEY go and buy a notebook there! 110% recommendation!"

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Overall quality of the company
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Is committed to quality products and services
Is trustworthy
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
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Making decisions on their own
Being easy to reach
Overall customer service
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Verified
5/5

2005-10-15

"Best customer service I ever delt with. Was a little bit worried about going to a company I never delt with before but was very plesantly surprised. I wanted my notebook shipped sooner than they expected, but the sales rep (Ron Baird) pushed it up the testing queue and I got it right before the weekend. He even notified me when they shipped and gave me the tracking number in advance. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-10-15

"I am really happy with this laptop. It is one of the best that I have seen or used. I have received nothing but the best care and support from powernotebooks.com. They have speedy service and keep in touch with you even after you receive your laptop."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-10-13

"Not only does PowerNotebooks offer high-quality product, their customer service is exceptional. PowerNotebooks support team was able to provide quick, easy solutions to technical issues over the phone. As a former Dell and Compaq customer, I found this to be refreshing and stress free. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-10-12

"I bought a Sager laptop from this company and i couldnt be happier. Shipping was extremely fast and everything came as promised. Prices were more than fair for the product offered. All in all 10 out of 10. Thank you,

IT2 Caleb Korrell
USS Blue Ridge(LCC-19)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Overall customer service
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Customer service being trustworthy
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Overall web site
Web site being easy to use
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Speed of web site

Verified
5/5

2005-10-11

"I purchased a laptop from powernotbooks.com about 2 weeks ago, and I have to say that it exceeded all of my expectations. In quality, performance, and especially value there is no better place to go in my opinion. I was researching several laptops, and by going through powernotebooks.com I was able to get everything I wanted (even a lttle more) for about half the cost of a similarly equipped computer elsewhere: not to mention I got a 3 year warranty for free. I plan on taking all of my future laptop business to powernotebooks.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Being easy to reach
Resolving problems
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-10-11

"I had a wonderful experience with Donald Stratton at powernotebooks.com and I will do business with them again. He was helpful as I made my decisions on which notebook to buy, and how to configure it to my specifications. It was priced right, and it was delivered on time! I look forward to working with Donald in the future. And it helps to know that this company's heart is in the right place. Thanks for being there as a witness.
George Farrell
GenesisFour Corporation
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-10-06

"I spent copious amounts of time browsing for the right laptop and reseller before settling on a Sager NP-4881 from PowerNotebooks.com. I'm very glad I did.

I was initally debating between them and one other site with a similar price, but went with PowerNotebooks for two simple reasons: their site looked better (showed more screenshots of products, gave specs, etc.) and they carried more accessories for their products. Oh yeah, the pricing didn't hurt either (I would have spent nearly $1000 more for a comparable laptop from Dell or Alienware).

The whole buying process was simple and painless. I received e-mails at every step of the way letting me know the status of my order and a confirmation call within 24 hours. Staff was friendly and helpful. Less than a week passed from the time I made the order to it arriving at my door.

My only concern was that my laptop's display might have the dreaded dead pixels. PowerNotebooks, like most other sites, charges a fee to guarantee dead pixel-free displays. I was relieved to find that mine had none.

Tech support was friendly and eager to help me when I called about an issue installing my operating system. Although he could not figure out the problem (turns out it was a faulty disk of mine and had nothing to do with the laptop), he sent my number straight to Sager tech support and I received a return call from them within an hour.

I've had no reason to call them since as my laptop is running absolutely flawlessly. Overall I'd have to say that PowerNotebooks.com is a reliable, quality reseller and I couldn't be happier with my purchase. Definitely check them out if you want a great deal on high-end, well priced machine.

-A buyer from Atlanta, GA
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-10-02

"I ordered a Sager NP4881 Force notebook from powernotebook.com because it was the best deal I found after a week of research, and their seller history was excellent. I use my notebook for my classwork and needed to have on ASAP. After placing my order, I recieved a call for conformation of the order, during which time I expressed my situation. Donald told me that he would do his very best to expediate the buiding, burn-in testing and shipping process. I ended up recieving my notebook about 4 days earlier than promised. Needless to say, I am extremely happy with their customer service and I love my notebook.
Highly recommended!!!
Will come back for future purchases!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-09-22

"Just an amazing experience with kind, quality service. There was never any hesitation or difficulty in getting warrantee repair. I have two Powernotebooks and most likely will buy more."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-09-16

"I would just like to say that I came across this company just by sheer luck searching for cheap laptops through google. I knew nothing about this company at all, and through the kind words and know how that Don knew about computers I decided to go with the company. This company is all about customer service 100%. It is a "goldmine" that I came across it and I tell everyone about it. Thank you powernotebooks and team for all that you have done to make me believe in my opinion that you are the only company I will ever go with in the future. Have a good day!!

Brett M. Barclay
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Verified
5/5

2005-09-12

"To my mind, there is but one ultimate question. Would I order from PowerNotebooks.com again? The answer is "Yes."

Update. I have purchased a new laptop, my second form PowerNotebooks. The helpful staff at PowerNotebooks counseled me to buy a less expensive machine that was better suited to me needs. And I would indeed buy a third laptop from PowerNotebooks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-09-06

"I purchased a Power Pro Elite laptop this last year that I use form work and school. During the purchase process I was extremely pleased with the staff and the service I received. In August, I damaged my notebook when it fell from a podium at school. I called Power Notebooks. Their help allowed me to immediately get a return number and start the repair work. They kept me updated on the repair. All I can say is Power Notebooks did everything they could to make sure my computer was fixed and returned super fast. Great Company to deal with. Also, best laptop I have ever had the opportunity to use. Super fast and reliable. "

Detailed Review Benchmark + -
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2005-09-02

"I ordered a Crown R 12:1 "Elite" notebook computer from PowerNotebooks.com on August 11th, 2005. Since PowerNotebooks.com offers a sizable discount for cash purchases, I mailed them a United States Postal Service Money Order the same day. They received it three days later, and I received the laptop a little over a week after that. This was particularly impressive because I live in Baton Rouge, Louisiana - and received the laptop only two days after Hurricane Katrina devastated New Orleans.

Overall, my experience with PowerNotebooks.com has been incredibly positive. I will definitely purchase from them again, and will strongly recommend that my co-workers, family, and friends do the same.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-09-02

"If I was a teacher would give give PowerNotebooksooks.com an A+! Donald Stratton gave me outstanding service and excellent advice on my purchase of a Sager laptop. I needed it in a hurry and the staff at PowerNotebooks.com delivered. I Had a few follow up questions and changes to my original order and Donald and the fine staff kept me informed my E-mail and promptly returned my Phone calls. I will be placing another order for a Sager laptop for my Wife. The Laptop looks great and operates flawlessly. Rusty Pensacola Fl. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability