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Verified
5/5

2006-01-30

"I definitely recommend Powernotebooks.com for anyone interested in purchasing a laptop. Their communication is excellent, and the laptop I received is spectacular. I've had it for almost two months and have had no troubles at all. I know that if I ever do, I can contact a member of their staff and they will be more than happy to help me. Did I mention they sent out Christmas Cards over e-mail? Such small details really make lasting impressions. "

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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ajs
Verified
5/5

2006-01-30

"I needed a small laptop to use for CPU intensive music processing (ableton live, reason, protools) and could not find any laptop that fit my needs. The commerical brands are (1) too slow, (2) tiny hard drives spinning at a slow 4,200 rpm, and (3) low RAM. I eventually read about powernotebooks.com and looked them up. After reading the specs on their laptops, I was impressed with the processors, hard drives, and RAM possibilities. I spoke with Ron Baird, who was - no only very knowledgeable - but also very patient. He explained the pros and cons of each custom selection and provided me with the perfect laptop for my needs. I can say that my 12 inch notebook is one of the most, if not the most, advanced laptops available.

The laptop arrived four days after I placed my order with Ron. The packaging was professional and perfect and the laptop itself was far better looking and sleek than the picture showed. I was completely impressed with it. In all, a great experience with a reliable and top notch company. Anybody looking for an ultra-high end laptop for advanced applications (or whatever else) must look at powernotebooks.com. Lastly, the price is much cheaper than any commerical machine and is 100x more advanced and powerful. My laptop is more powerful than most high end desktops. Thanks.
"

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Verified
5/5

2006-01-28

"My laptop was assembled surprisingly fast. I was told to expect it to take 4-5 business days, and it took only around half that. Shipped with tracking number and got here on expected day. Worked WONDEROUSLY. I could not be happier with the product I received. Well worth the money, and hands down beats anything comparable in competition; both in price and performance. I highly recommend these people for ANY laptop purchase and will definitely be a returning customer."

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Verified
5/5

2006-01-27

"I was so pleased with this laptop, and the service I received was outstanding. They don't even bat an eye at helping you out any way they can. The computer is tremendous. The price is the best around, and trust me, I shopped everywhere. The warranty has no competitor. It's tremendous."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Verified
5/5

2006-01-24

"Extremley fast shipping, wasn't expecting it for another week to be quite honest. The computer works just like everything I'd hoped for, and their customer service took care of me in a personal, friendly way. I would gladly buy from PowerNotebooks again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-01-24

"I had a very pleasant shopping experience. I recommend them highly for anyone looking to custom order a laptop. Prices are very competitive and delivery is fast. I received my laptop the same week that I ordered it. Compare that to at least a month from name brands. Their free 3yr warranty can’t be beat, and proves that customer satisfaction is their #1 priority. Phone conversations were pleasant and emails were prompt. A+++ service. "

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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Verified
5/5

2006-01-23

"FANTASTIC service. This is the 2nd laptop I have ordered from Powernotebooks. First is still going strong just need a faster one to run new software. After sale support is 2nd to none with support provided by people in the USA that you can understand on the phone. Prompt response to any and all correspondence. Warranty is better than most.
If you are in the market for a laptop do yourself a favor and check with Powernotebooks before you check anywhere else.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2006-01-23

"If customer service is a priority, then Power Notebooks is in front of the pack. I have made several special requests, and they have fulfilled them all, even at their own expense.

Purchase with confidence!

-Brian
"

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Verified
5/5

2006-01-19

"Just want to write about my wonderful experience when dealing with Powernotebooks. Ordering my laptop from them has been wonderful. They have an excellent staff that is always ready to answer your questions. Every time I called I always got a representative directly, NO COMPUTER generated answering machine. They knew everything about laptops that I could think to ask.

Their price on my laptop was unbeatable. They just seem like they really care about you and your business. Also I got a shipping upgrade for free which I thought was really great, paid for 5 day ground, got 2nd day.

I will always recommend this company to my friends, family, and co-workers. This is my 3rd computer and by far the best, no question about it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-01-17

"A good purchasing experience. Product was delivered on time at the projected delivery date. Everything delivered exactly as ordered. I will buy from power notebooks again.

Thanks Ed Deveaux
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-01-17

"Best customer service I have encountered! Needed notebook fast and was taken care of with the building time cut in half and my shipping upgraded to 2nd day air for free! Thanks powernotebooks! I will purchase again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-01-14

"Really enjoying the Sager 5320 that I purchased from Powernotebooks.com. More importantly, when I had a problem with my first machine, service was first rate! I had another machine within one day of them receiving the problem machine. Would most definitely purchase again!"

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Verified
5/5

2006-01-10

"I would just like to comment on my satisfaction with PowerNotebooks. I have no complaints about my laptop purchase. All questions were answered in a timely manner, and customer service reps were much more friendly than one typically sees. The notebook is the high quality that was promised and I love using it. Keep up the good work! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
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Being easy to reach
N/A
Being knowledgeable
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Being trustworthy
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Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-01-03

"Excellent purchasing experience. Ron and the folks at PowerNotebooks.com are very customer oriented. Rather than try to sell me extra stuff that I don't need they put their effort into making the whole experience go very smoothly. They also followed up a couple of weeks after the sale just to check up. Again, no high pressure sales, just great service. Thanks again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Being trustworthy
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Resolving problems
N/A
Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-01-01

"I had read some incredible reviews of this company, but I was truly surprised at the helpfulness of the staff both before and after my order.
I am very pleased with the quality and performance of the notebook I purchased.
The prices are about the best I've seen anywhere and the notebooks are much better quality than most others that I've seen.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability