"Great service couldn't be more pleased! The packaging was excellent. It arrived in time and in excellent conditions. They have high quality laptops at a great price. Highly recommended! "
"love the company and love the labtop have great cust. service skills!!!! This is the second labtop from them the first one is still working to this day with no problem would highly rec. this company to anyone and to be honest with you all ready have keep up the good work!!!!!"
"I was somewhat skeptical of buying a laptop online but after reading other ratings from here, I decided to give powernotebooks a try. I have to give them a AAA rating. First, Charlotte answered all my questions with knowledgeable answers. She and Donald really know their business. Second, they were very professional and courteous to me and after Iexplained my purpose for the laptop (truckdriver). They walked me thru the different options so I could get just what I needed. From the time I ordered to delivery, was three days. I recommend these people to anyone looking for a quality laptop.
Professional, courteous, knowledgeable and timely. What else could a person ask for. Thank you Powernotebooks for an incredible experience. Lee "
"This is my 4th Notebook from Powernotebooks!
I'm very happy I discovered their website.
Great service, great products!"
"Notebook was delayed a bit but they upgraded my shipping and my cd drive to DVD-R. Very happy with the purchase!"
"I have been purchasing notebook computers from PowerNotebooks.com for approx 5 years now. Each time the service has been excellent and the products I feel are the best on the market for the money."
"Very shortly after I made my online purchase, Donald Stratton contacted me by phone to insure that everything went well with the purchase experience. He also had some suggestions that would help save me some money, along with a few encouraging comments as to my option choices on the Sager Laptop that I had configured. I was e-mailed to confirm delivery, and was very surprised that the entire process was about 5 days sooner than I had expected. A few days after the delivery, Mr Stratton contacted me again by e-mail to make sure that everything was working good, and if I had any problems be sure to contact him. I must say, I'm in the service business myself, and powernotebook.com's conciensous approach to customer service is rarely seen today. I have already encouraged others to ignore price when they are shopping for the products that powernotebook.com carries, and to go with the best service that I've seen for a long time from a company.
Sincerely,
George VanDusen"
"My experience with this store has been great. I felt really good and secure about doing business with them from day 1. I called Alienware and hypersonic before powernotebooks and those guys made me feel like they were doing me a favor buy selling me a laptop. The first time I called Ron up he was courteous and friendly guided me on each and every single part of the laptop (sager NP9750 Force)why I would and would not need 2 disc drives, why I would and would not need raid etc etc. I was contacted with all the information I required to place an order and how to go about it, as I did a wire transfer. Extremely personalised service, and fast. I got all sorts of email about every single location my laptop was at before it was shipped to me. By far this is the best company I have every done business with in terms of being comfortable with paying them, ordering from them, and helping them guide me on what I actually needed, these guys are definately not here to rip you off and are pretty serious about their job. I would definately buy from them again. "
"I first heard about Powernotebooks through an online forum that I am registered at. I heard nothing but praise from other users, so I decided to purchase it from them. The ordering process was simple, the prices were competitive, and their customer service amazing. I had a few questions regarding the setup I wanted, and Ron always responded very quickly via email. He gave me some great suggestions on my setup, and I never felt pressured.
Shipping was speedy and the laptop arrived in great condition. I couldn't be happier! My laptop also came with a three year warranty, which is always nice to have for items like this.
Overall a wonderful buying experience. Great products, good prices, great service. I wouldn't hesitate recommending Powernotebooks to anyone looking to purchase a notebook in the future!"
"PowerNotebooks was referred to me by a friend and since doing business w/ them I have recommended them to everyone I have spoken w/ on the subject."
"Powernotebooks came highly recommended and they exceeded my expectations! From the first contact and beyond delivery they stayed "on the job" and followed through with a very uncharacteristic service. I regret that I could not do more business with them....how many laptops does one man need! They are an exceptional company. Highest marks from me. Thanks."
"Great seller! Would buy from again! Highly recommended! Personal service and integrity!"
"I own a small real estate business based in southeastern Wisconsin. This is the third laptop I have bought from powernotebooks.com. I wouldn't even consider buying a notebook from anyone else. Purchasing from them is a remarkable experience. I just got off the phone with the company owner, Donald Stratton. I was returning a phone call they had made to me earlier in the day wanting to find out how everything was working out. How many companies do you know where you can pick up the phone and chat with the head honcho????? Don't even think twice, buy from these guys...you'll never regret it. And ask for Ron in sales. Super guy, very patient. Five stars and thumbs up!!!! This laptop has every bell and whistle I could ever use at a fraction of the price of the name brand notebooks out there. A friend bought a Dell right around the first time I bought my laptop from powernotebooks, and he's been envious ever since. He's had numerous problems, and I've had 1 or 2 (over a 6 year time period) that got resolved, quickly, easily, and gracefully. John"
"I ordered a laptop from them over a year and a half ago. The initial ordering process was quick and easy. I asked them (by e-mail) some technical questions about the system, and they responded within 5 minutes.
About 10 months later, my harddrive failed. They sent me (overnight) a new drive for free, and paid to have the old one sent back.
A month ago, I e-mailed their tech support about problems with my cd-rw/dvd drive, and my battery. I thought my system was no longer under warranty, so I was just looking for some help in repairing it, but they informed me that it was still under warranty. They paid to have it shipped overnight both ways to replace the motherboard (which caused the cdrom problem, as it turned out), replace the battery, and clean my keyboard (because I told them some of the keys stuck). They really have the best tech support and most sane warranty policy in the business. I can't recommend them enough. "
"I'm an engineer, so I bought the Sager NP9750 almost maxed out because I wanted to run CAD applications, simulation software, and software builds. Ron was very helpful in answering questions.
When I got it, the laptop was DOA. $*&^! Instead of getting the runaround like you would from Dell or Toshiba, Ron and I had a conference call with a tech (an actual tech!) at Sager, and they shipped me a new laptop off the bench the next day with a shipping label so I could return mine - now that is service! I have recieved the new laptop and it is running fine."