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Verified
5/5

2005-06-01

"Friendly, efficient and top notch products. I strongly recommend Powernotebooks."

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Verified
5/5

2005-05-31

"Powernotebooks.com was very good about everything during the process of buying the laptop I bought. Always quick to answer or return calls and to give me information. "

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Making decisions on their own
Being easy to reach
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Verified
5/5

2005-05-30

"My powerpro M5:6 was the third notebook from powernotebooks I have had the pleasure to order and the first I was able to call my own. Its a great machine that gave me all the power I needed in a package that was small, light, and affordable. As of about 6 months after purchase, its working perfectly.
However, the real selling point of powernotebooks is the service. The three people I have talked to (Donald, Ron, and Joel) were all excellent. Not to mention taht this purchase was time sensitive and they were quite happy to help it along. My next notebook will be one of theirs as well (and yours should be too).
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
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Verified
5/5

2005-05-27

"I purchased a PowerPro III:567 from PowerNotebooks in 2000. I received excellent customer service, and the notebook (after they fixed an initial power problem) was top quality and served me well for 5 years. No complaints!

When it began to die (lockups, bad sectors on the hard drive, cracks in the case, loose screen, etc. -- just general old age from 5 years of heavy use), my first stop was back at PowerNotebooks.com. They have a number of articles on the latest hardware that cut through a lot of the sales hype and tell you what sort of real performance differences you can expect. They let you make your own choices and customizations, but provide high quality hardware to choose from, lots of info, and are ready to help if you have any questions.

I was very picky about my keyboard layout, and ended up searching most of the other OEM sites as well. My second choice, a Dell notebook, was over $600 more for the same hardware configuration. In the end, I went with PowerNotebooks because I knew I would get excellent personal service and support, and a quality machine at a really good price. For all of that, I decided I could adjust to having my page-up and page-down keys in a different spot!

Dealing with PowerNotebooks again has been a pleasure. My second notebook works great! I highly recommend them.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2005-05-20

"Although the product was not in stock when I put in my order, powernotebooks.com was up front with me and kept me informed throughout the whole process. Their customer service is first rate! A high quality product at a more than fair price! Their "stock" problem originated at their supplier. The supplier couldn't keep up with the demand."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-05-18

"Excellent experience with these guys....quick shipping and they fixed a broken USB port for me gratis...shipped it back free....five stars from me.....thanks again."

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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
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Verified
5/5

2005-05-14

"I bought the NP 9860 FORCE from Powernotebooks.com. I bought this mostly to play games and to replace an HP that was no good for the games of the age, and I would have to say i had never heard of Sager until i started shopping around. I love this computer no complaints about it. I also am very impressed with Ron Baird and his staff good character and unmatched professionalism from day 1. If you want great customer service and your emails answered on in a timely fashion buy from this company. You want sparatic service go somewhere else. I believe a company these days lives or dies by its customer service this company is number one in my book. "

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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Overall quality of ordering process
Ease of checking order status
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
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Customer service being easy to reach
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Verified
5/5

2005-05-13

"Powernotebooks.com is a great company. This was my second laptop purchase from them. The first machine was so good that I didn't look anywhere else when I made my purchase."

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Verified
5/5

2005-05-13

"Working with PowerNotebooks.com was truly an enjoyable experience - Not only were my expectations of service and quality met, they were exceeded by a good deal. I will definitely choose them next time I need to buy a Notebook computer."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Verified
5/5

2005-05-10

"I am a physician and use the lap top computer I purchased for both work and at home.

I have been extreemly pleased with both the computer and the helpfulness of the staff at powernotebooks.com. I think they have the best computers for the best price and provide great support. I would recomend them to anyone.
"

Detailed Review Benchmark + -
Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Verified
5/5

2005-05-09

"This is my 2nd purchase from Powernotebooks. My 4 year old Asus from them is still going strong and now my wife's. My order arrived in 11 days and in pristine condition. I was always kept up to date through emails from Mr. Stratton about my order. It is easy and a pleasure to purchase from them. I am confident in my recent purchase."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2005-05-06

"Salesperson asked question to assist in selecting the right notebook for the type work I do on a regular basis. I received my notebook as promise confrigured as I had ordered. It is high quality and meets my expectations"

Detailed Review Benchmark + -
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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Verified
5/5

2005-05-05

"Great Service and Product (PowerPro 2:21 Ultra) was exaclty as requested and packaging was very safe. Extremly fast turn around. I ordered my PowerPro on a Monday and mailed out my payment sameday. Received my order the following monday. I will be purchasing again. Also i will be refering my clients to Powernotebooks.com"

Detailed Review Benchmark + -
Overall quality of the company
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Delivering products damage free
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Verified
5/5

2005-05-05

"Got a great price on a powerful notebook, with very prompt order processing and shipping. Notebook arrived without a scratch, was right on time, and has performed flawlessly since setup."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-05-04

"I'm a gamer, and I own a computer store; so hopefully my opinion will have some merit to the reader of this loooong diatribe...I purchased this because it was the biggest, baddest laptop money could buy; and it took a LOT of money, too! I bought the Sager NP9860 (Link: http://www.sagernotebook.com/pages/notebooks/product.cfm?ProductType=9860)
And purchased it through PowerNotebooks. I customized it quite a bit, and final price was about $3150. I needed it ASAP, and Don went out of the way for me and got it shipped to me in a day...on Saturday, too. Cost me a bundle to get that shipping, but he never pushed me in any of this, so it was nice not having to deal with any high-pressure-salesman crap. The laptop has been great, and has posted the highest 3DMark2001se (pro) score I've ever seen for a laptop (21,711 @default settings, and nothing O.C'd!). The only 'major' dings I've found have nothing to do with this company, or the service I've received to this point; but are issues such as how bloddy HEAVY this thing is! Get yourself a lap-tray, if you want to use it on your lap. I use a two-fan cooling tray. Also, I use Mozilla as a browser, and the Synaptics touchpad doesn't scroll under Firefox, or the standard Mozilla release. I found a download on a Forum I visited that has older drivers that fixed this problem for me (If others have this problem, let PowerNotebooks know, and they can contact me and I will give them the driver so that it can be posted). So far, I give them a five-star rating for product, and service; time will tell, though, if customer service continues to be exceptional. I'm a laptop/home PC tech, so most problems I will solve myself...I guess they will be happy about that!

"

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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use