"Excellent customer service. I purchased my laptop recently and have had no problems. I used to own a Dell notebook and their customer service and tech support were just awful. Although I got my Dell fixed, after more than a year's worth of problems, I can relax with my new laptop. The fact that their customer service is in the States is a huge incentive. Ron Baird is an excellent sales rep and won't rip you off like some of the other sales reps out there. Honest and very reliable. "

"Enjoyed buying from Powernotebooks.com. Extremely patient with dozens of questions I had over a long period of time before I bought. All questions were answered fully, professionally and often with documentation so I could understand more about my question and the answer provided. I would ABSOLUTELY and without hesitation buy from them again and will recommend them to others."

"I purchased a Sager NP9860 SUPRA through Powernotebooks.com. I have now been using the laptop for about 2 weeks pretty consitently. And it WORKS GREAT.

Donald Stratton was very helpful and even called me within 10 minutes of my online purchase to answer a few questions I had.

I have had a few friends purchase Sager laptops in the past and the ones who purchased through Powernotebooks were always very happy. I heard a couple complaints about other companies.

The laptop itself is more then I could have ever wanted. Sadly, it runs much better then my Desktop PC. But I did purchase the laptop to make it so I didn't have to haul around my desktop when I go out to game.

During setup I had a few weird issues with installing Windows XP(it is a pain even for someone who knows what they are doing). But I called and was promptly sent instructions on installing with the ATA drive. I would recommend having Windows XP installed at factory to save a lot of hassle. "

"I was looking for a notebook computer that could do everything I wanted including gaming. I ordered an Alienware notebook but I was later told that they would take two to three weeks longer than then told me. The customer service at Alienware was the worst I've every experienced. I spoke to the sales person (Ron Baird) at power notebooks. Ron was courteous, helpful and patience. I was a little hesistant about ordering another notebook over the internet but Ron took care of my worries. I am very happy with my notebook, power pro A 2:21 (Asus Z71V). It came as close to on time as it was predicted and the customer service at power notebooks is very oustanding. Believe me! Alienware doesn't even come close to the personal service I received from power notebooks. If you want great customer service and to speak to someone who treats you like your the only customer then power notebooks is the place. (I feel like I'm advertising for them) I guess I am since they have such a great customer service. "

"I make this order by a friend in USA and i'm in Egypt, Although they don't ship international the order was so smoth and easy. They so supported, You feel that all there attention is to your order. even after they ship it they continue follow up to ensure every thing is perfect. i didn't believe the reviews for that comapny in the begin as many people give it 100%. but when i make my order i knew that is true and this rate is less than they deserve. even when i recieve my laptop and ther was only two missed screws. you won't belive that they ship it to me to Egypt. the only thing i miss on it.. that they DON't SHIP INTERNATIONALY, without my friend in states I won't be able to deal with them.. So Thanks to my friend.. thanks Ron.. Thanks Ted .. Realy Great stuff for a great company"

"I live in Brazil, so I needed to buy the computer and order the delivery to a friend that lives in Miami. Precise timing for the delivery and reliability on the support were key issues for my satisfaction. Donald Stratton was very honest about my requests and delivered what he commited. Quality of the packing was very good: even with ground shipping all components were intact.
I would buy again from them in the future."

"I have nothing but good things to say about powernotebooks. The site is easy to navigate, placing your order is a breeze, and the care you receive as a customer really is unmatched. My new NP9860 Force arrived at my door yesterday and it has worked flawlessly from the first time I started it up. I will definitly buy from them next time I need a computer. "

"I needed a new DVD-RW drive for my laptop beause my previous one did not read discs anymore. I looked around and found that they had my drive for the cheapest. I sent an e-mail inquiring about the make and model of the new DVD-RW drive that I was interested in like would it fit, make and model, warranty, etc. They answered my questions by e-mail quickly. When I found that the UPS site did not track my order properly, I called them and they were bale to provide me with information on what happened and explained some options if my order was handled improperly. The order was going to be late one day than originally planned, but Kathy called me and informed me of what happened. The service was great and they took great care in letting thier cusomters know about what was going on with thier products. I was able to get my DVD-RW drive on time before I left for college. Although the shipping & handling was a little troublesome, not really the company's fault, the company went above and beyond what I would expect from an online store--giving a human presense and extra care--when almost all other online stores only give you a cold sense of impersonal business. Oh yeah, the new drive works great as well."

"My experience with Powernotebooks.com was completely satisfying, particularly the associate Ron Baird.

He answered all my many questions via email...quickly, succintly and with patience.

The machine arrived as ordered, in time and in perfect condition.

I would recommend Powernotebooks.com"

"I contacted Donald at PowerNotebooks several times before finally deciding on my purchase. Every time I called, he answered my questions thorgouhly, and gave me his full attention. I really got the impression that he wanted to help in any way possible, and wasn't just trying to make a quick sale. I eventually purchased a Sager NP9860 Force, and received it on time per the original quote...very refreshing! Furthermore, when I had questions after I received the computer, Donald answered those questions with the same care and attention as he did prior to the sale. I would recommend PowerNotebooks to anybody!"

"I must say this has been a flawless buying experience, very rare these days. I was very hesitant about spending $3300 via the internet but it proved to be well worth it. I am extremely happy with the Sager system...Ron did an excellent job. "

"After sending my laptop back on RMA twice and to the manufacturer once, PowerNotebooks.com seemed like they really wanted to fix my problem. Though the initial two RMAs did not fix my laptop, contact with PNB customer service had been friendly. Emails were replied as if I were top priority; phone calls always landed me on a human voice. I had had a broken LCD screen that would show black or flicker when it felt like it. Neither the factory nor the manufacturer could diagnose this problem. I had been angry and even posted a review focusing on this problem.

Afterwards, the owner of PNB, Donald, personally called me and explained to me their situation: the problematic parts were difficult to diagnose or replace because they were not completely broken. The problem with my screen seemed to be a broken wire that still worked. After explaining this to me, Donald promised to replace my laptop’s shell – in effect replacing that darned wire. In the conversation, he even promised to replace my malfunctioning DVD/CD-RW drive, a problem that I hadn’t brought up to PNB directly.

With the sincerity in Donald’s phone call, I am confident that I’ll have a working laptop again. What you read here and on other places is true: PowerNotebooks.com always tries its best to achieve customer satisfaction.

Here’s a summary of what I think:
1. PNB always does what it can and what the customer asks of it.
2. Its service and support is friendly and easy to work with.
3. Though PNB tries its best, I feel like there are small failures in communication. This is probably better than what you’ll get from other companies, though.
"

"I am a soldier serving overseas and these guys did an outstanding job! I got my pc in 10 days (which is unheard of over here) and it was built to order. I would recommend powernotebooks.com to anyone who wanted excellent service, attention to detail, and genuine concern for the customer (which is a rarity from what I've experienced). I made a mistake on my order and from original order submission time to correction to finalized order verification was 11 minutes and they did it at 11:00 Friday Night! (Pacific local time) It's nice to see that customer service isn't gone and that they are dedicated to their business. They even sent it repackaged as registered mail and provided a tracking number so I could track it as it came to me. Other companies say that they do that, but I can tell you that it isn't always the case.
Excellent Job Powernotebooks!!!"

" Not enough good things can be said about PowerNotebooks.com. I sent them a Money order for almost $2000 and was notified upon it's receipt, notified when my notebook shipped (Less than the 4 days anticipated) and rec'd a UPS tracking number. This is when the system sort of faultered, when UPS (Sometimes known as "Brown") completely botched the transport and delivery. They placed it in the wrong container and shipped it elsewhere and when they finally located it (2 days after it was to be delivered), instead of overnighting it to me, they placed it on another ground truck and I rec'd it a week after it was sched. to arrive.
That aside, PowerNotebooks.com kept in continuous contact with me, used their "Red phone" to stay on UPS and assured me that if it were lost/stolen, it was insured and they would replace it.
In conclusion, FLUSH ANYTHING BROWN, however PowerNotebooks.com is a 1st class company and my notebook (Sager 4750 Force) is a sight to behold."

"I purcchased the PowerPro "Elite" 5:6.
PowerNoteBook's customer support is quite excellent, both over eMail and Phone. eMail responces are usualy sent out within 24 hours and are very helpfull.

I only ran into a few snags while doing business with PowerNotebooks: The day my notebook arvied, but before I opened my package, I recieved a call from PowerNotebooks informing me that a coupple coustomers recently had not gotten their AC adapter in their shipment. Low-and-behold I hadent either. This wasnt much of a problem though because they sent the AC adapter the same day using Next Day Shipping, so I recieved it the very next day. I look at this problem as "hey... sh*t happens... no big deal".

The PowerPro is very nice, light weight, and powerfull. It came with a free 2 year Parts and Labor Warranty and a 1 year No Dead Pixel Warranty; which are both quite nice.

I'd recommend PowerNotebooks.com to anyone for buying a laptop."