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Verified
5/5

2005-02-05

"PowerNotebooks is a great company with excellent service. They are incredibly fast, friendly, and helpful. They sell a great product for a great price. I highly recommend them.

thanks Joel and all at PowerNotebooks
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Verified
5/5

2005-02-03

"Very Satisfied
I researched notebooks for approximately 6 weeks prior to purchasing my laptop. I decided on a Compal CL56 from powernotebooks. This was the best consumer purchase I have ever made. The staff at powernotebooks are extremely helpful and have an outstanding knowledge of their products. If you are planning buying a notebook from the major retailers (i.e. Dell, HP, Toshiba, etc) DON'T!!!!!!!! You will never find the kind of professionalism from the sales and technical support that is offered by Donald and his staff. BE WARNED....You will regret the sale if you don't buy from these guys!
The day I ordered from them I sent a cashier's check for the amount and they started my order before ever recieving the check and when they recieved my payment they sent the order that day! What company offers this kind of trust from a customer? Powernotebooks is the BEST online store for your laptop needs.
I recieved my laptop without an operating system and had to install my software which was my choice. I forgot to install the proper drivers and had to call tech support...they answered on the 3rd ring and within 45 seconds had my problem resolved...try that with Dell or other companies!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-28

"I have to admit I have spent the past six months obsessing and researching the purchase of a new laptop, because I wanted one that would last a few years without becoming obsolete. In the past, I have walked into a retail store and blindly picked. Now that I am a little more knowledgeable, I wanted to make a wiser purchase. After narrowing down just what I wanted, I read through several online discussion boards, and one of the resellers that was mentioned was powernotebooks.com. After reading through all of the positive reviews on resellerratings.com, and doing a price comparison with some of the other popular reseller sites, I emailed customer support with lots of questions, and was always answered within an hour or two. I placed my order on Monday with a wire transfer, and immediately received an email receipt. I requested expedited shipping, and it's Thursday evening and my laptop is here already! And it's awesome! I purchased a Sager 4750, and so far it's running incredibly great! Fast as lightening and the screen is incredible! I am well pleased and would highly recommend this reseller to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-28

"The 17" Sager I ordered is outstanding. Also Powernotebooks customer service was outstanding. They dropped what they were doing to answer my questions because I was in a rush. Donald, my sales assistant, was helpful, knowledgable, and most importantly to me, honest. I have not a single complaint with my new system and I can guarantee that it is better than a comparably priced Dell."

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Is committed to quality products and services

Verified
5/5

2005-01-27

"I want to tell you that the Sager 4750 is not only beautiful, but works just as advertised. I am very impressed. Also, PowerNotebooks, you get an A+ for customer service. I appreciate your return emails and help as I begin this new adventure.

Tom Stout
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-27

"From the moment I contacted Powernotebooks.com they addressed all my concerns and questions. After ordering notebook from them their tech support walked me step by step through everything I had a question about. I would definitely do business with this company again and highly recommend them if you are considering a notebook."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-25

"Bought a Sager laptop there. Great price and got it on time. The thing I like the most is the great customer service. They even send you an email to check if you got the product and do you like it. Very fast response when I ask them for questions, and they'll try everything they can to make you satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-01-25

"One of the best online shops anywhere. This is my second purchase from Powernotebooks.com, and they never fail to impress me. All I can say is... EXCELLENT!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-01-25

"got me the np4791 from powernotebooks.com and it was sweet,the laptop is great , and great customer service on top. this is the way a company should be run. good prices,great care for customers, and satisfaction guaranteed"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2005-01-25

"Powernotebooks.com was recommended to me by a trusted friend. He was elated by the experience of buying his notebook; from beginning to end. In retrospect, so am I. Their site can be navigated with ease. Their selection of notebooks is such that any user can find his/her ideal laptop. They offer a wide range of upgrades, long-term warrenties, and outstanding customer service. In addition, I don't believe ther prices can be matched. If you want to amuse yourself, then try to compare their merchandise and service to Dell or Gateway. There's no comparison."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-22

"The transaction was painless and easy.
I am not wasily satisfied, and with this I am. I thought about which to order for about 3 months and finally picked one and its evrything I wanted.

Thanks alot DOnald and Powernotebooks.com
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
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Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-21

"I was shopping for a notebook for a few months trying to decide which notebook to get and then from whom should I purchase it. I was also a little apprehensive about purchasing a notebook from an internet retailer (i.e. not Dell). When I initially contacted PowerNotebooks they answered all my questions even though they understood I was still shopping around and placed no pressure on me to order. Everytime I contacted them they were helpful and curteous. In retrospect I spent a few months worrying about nothing. They helped me choose a notebook (Asus M6bne) which is awesome and has worked flawlessly out of the box and they are very professional and a pleasure to deal with. I have had no reason to contact their support by I did once inadvertently dial the service number instead of the sales number and the phone was answered on the third ring. They even expedited my shipping to second day air after offering me that option and I commented it would be nice but I couldn't afford the extra dollars. What a nice surprise to see the email the next day with my FedEx tracking number.

Ironically, a friend of mine chose a Dell and has had nothing but problems with it. Apparently, the only thing worse than getting a new notebook that doesn't work properly is having to wait on hold for an hour before a tech can verify that you have a problem.

Thank you PowerNotebooks!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-01-18

"Insurance Marketer and Trainer:

This is my second experiance in purchusing a laptop with Power Note Books, in both cases the need was for my business. My curent need will be in communicating to the producers I work with both on line and in person. When in the field two major areas of service which my duties require will be for training professionals and preforming seminars for their clients. Having had a good experiance 4 years ago with my first purchuse of a Segar laptop it seemed smart to keep to the same path to fill my current need.

The momments needed to place my order was an easy process aided by the guidance of the sales support. I received polite and what seemed truly interested guidance in designing the added features for my new computer.

The after sale support through e mails was a benefit in keeping me posted as to the shipping activity, especially difficult during the holiday season.

The follow up contacts inquiring as to my satisfaction witht he new laptop have been fun, and I am delighted to report my total satisfaction in both product and service.

TMc
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
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N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Customer service being knowledgeable
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Verified
5/5

2005-01-14

"If you are looking for a notebook from an excellent dealer that provides, by far, the best customer service and the best prices, then you need to look no further than Powernotebooks.com.

This is the second time I have ordered a laptop from this caring group, and there is absolutely nothing more than I can say to give them praise than I would buy from them over and over.

You can not possibly find a better deal on a notebook and the service you recieve from Mr. Stratton and company will make you wish that they sold all the products that you would need to purchase during your lifetime.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-11

"I am very pleased with PowerNotebooks.com. Their service is amazing. The sales representatives are extremely friendly and helpful. If you're in the market for a new notebook, I strongly recommend visiting PowerNotebooks.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability