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Verified
5/5

2005-03-09

"I am very satisfied with my new 8790 desktop replacement computer. After months of internet research I decided to purchase my Sager through Powernotebooks.com because of the excellent reviews on this and other websites. It has been over four months that I have been running the latest games and basically putting this machine through its paces with no problems at all. Because I havent had any reason to test powernotebooks customer service, I am unable to comment on it.

The 8790 has passed the test of traveling to Antarctica....many jostling flights and extreme cold during transport from the plane to town in unusually dusty conditions. I would recommend using compressed air often if you are in a dusty area, house, etc.

It only took a week or less to recieve my laptop, which was nicely packaged with no dead pixels or any of the other dreaded new machine fears we all have. I can't say enough about how helpful Ron Baird was in making a descision on this particular laptop model and will certainly purchase through powernotebooks in the future. I will update this review in the future if and when I need any service or can give further advise. Thank you,
Ron
"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
Delivering products on-time
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N/A

Verified
5/5

2005-03-03

"Absolutely Amazing! I have never had a better experience buying a computer or other tech merchendise. I am a pastor, and am recomending this company to everyone in my church as well as spreading the word to other pastors and churches in the area. If I had to quit full time ministry, I would want to work with these guys."

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Verified
5/5

2005-03-03

"I'm very happy with my new power-pro-elite lappy.
Thanks a lot Powernotebooks!
"

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Verified
5/5

2005-03-02

"This is the 2nd laptop I have purchased thru Powernotebooks.com , and I must say that I will NEVER purchase another laptop from anyone else as long as I live. The customer service before AND after the sale is impeccable and beyond compare. Also, the product they sell, Sager laptops, are undisputibly the best in the world, quality, price, and performance-wise. Period. Do yourself a favor, and shop with Powernotebooks.com . You will not be sorry!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-01

"Powernotebooks gave me an excellent price on a top notebook and Ron Baird gave me excellent service even going so far as to try to help me locate a product that he does not even sell. I am very satisfied with the NP9860 Force that I purchased from them and would not hesitate to do business with them again or recommend them to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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Verified
5/5

2005-03-01

"Completely satisfied with the whole purchasing experience. I felt they listed and understood my requests and did not try and talk me into purchasing more than I needed."

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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Verified
5/5

2005-02-26

"Things went great! I would recommend this company and their people to anyone! They reply to all my emails, all my questions and send techs my way when I have any technical concerns!

Need a notebook? buy it here, you won't be disapointed
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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Verified
5/5

2005-02-23

"I recently purchased a Sager laptop from Powernotebooks.com. They answered all the questions I had and kept me updated from begining to end on my order. Their customer service is second to none, just excellent. Will definately do business with them again! Thanks to Joel and Donald for all your help.

Jose T.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-23

"Company lives up to its reputation. Ordering was simple and all my questions were promptly answered with no hassle prior to placing my order. The computer (PowerPro M5:6) itself is great. I plan on future notebook purchases from PowerNotebooks.com (I doubt that I'll ever buy another notebook "off the shelf" at a retail store)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-02-14

"Excellent service. Very easy to work with dispite my requirements. On time delivery and consise detailing of the issues involved. Highly recommended. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-02-11

"The entire transaction was very professional. Shipping was fast and on time. Follow up was very good."

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Verified
5/5

2005-02-11

"I recently purchased a power-pro M5:6 Elite series notebook from the good folks a powernotebooks.com. My total experience with them from initial order to reciept of my computer was outstanding. My computer was exactly what I expected, the customer sercvice and personal attention I recieved was far beyond what I expected. A special thanks to Joel and Charlotte for their hard work and dedication to customer service and customer satisfaction. Powernotebooks has earned my loyalty without a doubt. Thanks again for an excellent product and service second to none! Great job guys! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-10

"PowerNotebooks is very helpful in answering any of our questions. This is our second laptop for the company we've purchased through them, and we are pleased with the service we received. We also appreciated the continued communications and follow up with us, to ensure everything was satisfactory."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-10

"PowerNotebooks.com is the only place I will purchase my computing needs from now on. Their custom laptops are by far the best on the market. If you want bang for your buck...shope here. My shipment arrived in only a week and a half. When I called the troubleshooting number offered by PowerNotebooks, they were speedy, knowledgable, and friendly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-06

"This purchasing experiance could not have gone any smoother or quicker. I would recomend anyone looking to buy a new computer to look at what powernotebooks.com has to offer. Enjoy. Chad"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use